Crain Kia of Conway

Not a good start with them…. . but the general manager got involved and it turned out ok! . but the general manager got involved and it turned out ok! More

Good customer service. Brought my Sportage for oil change, service and tire rotation. Good service in a timely manner. Brought my Sportage for oil change, service and tire rotation. Good service in a timely manner. More

They honored almost all the incentives they advertised. Met the price of the vehicle I purchased as it was advertised. They gave a reasonable trade value for my Kia Optima. The only thing they didn’t do Met the price of the vehicle I purchased as it was advertised. They gave a reasonable trade value for my Kia Optima. The only thing they didn’t do was apply $500 for being a Kia Loyalty customer, as this is the 5th Kia we have purchased over the years, second from Crain Kia of Conway. I believe they kinda slipped it by when negotiating the trade in value, but wasn’t a deal breaker However receiving a surprise $500 Kia Customer Loyalty check in the mail would be greatly appreciated. More

Randy Harrrison provided a warm and comfortable experience to my wife and I! Professional A plus! experience to my wife and I! Professional A plus! More

The service staff is very helpful, knowledgeable and friendly! My recall was taken care of in a timely manner. friendly! My recall was taken care of in a timely manner. More

They have great customer service! Everyone is friendly and professional! And love love the popcorn! Everyone is friendly and professional! And love love the popcorn! More

We were taken care of in a timely manner and treated kindly. Would recommend this dealership to any Kia customer. kindly. Would recommend this dealership to any Kia customer. More

My planned maintenance that I scheduled for (8,000 mile check up) was done super fast. They also took a look at and FIXED something I mentioned on the phone when making the appointment but never actually m check up) was done super fast. They also took a look at and FIXED something I mentioned on the phone when making the appointment but never actually made an appointment for. My poor little car got rear ended and fixed but was making a weird sound. The other people’s insurance told me to take it to the dealer, just in luck that I was headed there in a couple days anyway for regular maintenance. I called and the call center in another state said not to worry about making an appointment, it’s no big deal to fit me in. Well, they were swamped that day but when the guys at the counter realized I had a 4 hour round trip drive they asked if I would be ok waiting. Of course I was. They provided a shuttle service and I shopped, went out for lunch and came back to read in the waiting area. It did take a long time, BUT they found the problem quickly, a bunch of loose bolts, fixed it and delay with the insurance and I didn’t have to pay for it which was surprising since I though for sure it would be a reimbursement type of scenario. The whole time the people there were wonderful and kept me in the loop and check on me. Yes, there is a Kia dealer about half an hour closer but I drive a little further because the people here are amazing. More

The service technician was friendly, and made sure to have my vehicle ready in time for me to get my son to his doctor appointment. The interior of my vehicle was kept clean, which I appreciated. have my vehicle ready in time for me to get my son to his doctor appointment. The interior of my vehicle was kept clean, which I appreciated. More

My salesperson, Alicia was great. She was knowledgeable and willing to answer in and all questions She was knowledgeable and willing to answer in and all questions More