Crain Kia of Conway

Service was easy to set up online and very quick— I dropped it off and it was ready just an hour later! I’ve worked with other dealerships who take all day on the drop-offs, so that was a nice surprise dropped it off and it was ready just an hour later! I’ve worked with other dealerships who take all day on the drop-offs, so that was a nice surprise. Plus they washed and vacuumed my car! More

The service department was fast and friendly. They kept me posted during my service on what was being done. The service area was clean and welcoming. me posted during my service on what was being done. The service area was clean and welcoming. More

I have been to this crain dealer before i only trust them to do a oil change then after my oil change they wouldn't take there coupon because I didn't get a tire rotation it was free so why would it matter. to do a oil change then after my oil change they wouldn't take there coupon because I didn't get a tire rotation it was free so why would it matter. On my other vehicle I had to take it somewhere else because they keep saying nothing was wrong with my air compresser so I took it to cavanaugh and they found the problem easy so definitely won't be going back.... worse place I ever been too and they are also snobby. More

Rip Off Buy a Kia and be lucky enough to have one of their known faulty engines that blows up around 60K miles, well if your the second owner of the vehicle, Buy a Kia and be lucky enough to have one of their known faulty engines that blows up around 60K miles, well if your the second owner of the vehicle, your screwed because you no longer get the 100K warranty. They will sale you a new used engine for an outrageous amount. I've bought 4 Kia Souls at Crain Kia of Conway, there service absolutely sucks, crazy high service fees, rude people, and I'll never buy another car from them or a Kia car for the rest of my life and will make sure I tell as many people as possible what a rip off this dealer and Kia are. Nightmare. More

routine oil change I had brought my car in for a routine oil change and asked the girl that met me at the car if the facility had a touchless car was h as I had recently I had brought my car in for a routine oil change and asked the girl that met me at the car if the facility had a touchless car was h as I had recently had some painting done on the outside of my car. She said that they did not. I requested that the car not be run through the car wash as I know they sometimes do . When I was notified that my car was ready I walked out to the car and it HAD been washsed. Just praying that Ido not have probems with my paint job as I was told by the body shop not to run it through a car was for 3 months. More

Good thing it was a free service that was already agreed on in my vehicle purchase. Otherwise trying to charge $77 for an oil change and tire rotation is a little outlandish. Nope, didn’t get a wash, vacu on in my vehicle purchase. Otherwise trying to charge $77 for an oil change and tire rotation is a little outlandish. Nope, didn’t get a wash, vacuum, or anything but pickup and delivery that I basically had to press for. More

Amazing service! Very fast and very clean service department! The service manager Lee Allen takes care of all of my maintenance needs every trip in! department! The service manager Lee Allen takes care of all of my maintenance needs every trip in! More

Oil change This was the quickest I have been in and out for an oil change and I really appreciated the service. My appointment was at 4. I arrived at 3:55 and This was the quickest I have been in and out for an oil change and I really appreciated the service. My appointment was at 4. I arrived at 3:55 and I was pulling out with my car at 4:40. More

Overall, my experience was great. However, they listed I needed a new cabin air filter when I had replaced it myself just 2 days prior. needed a new cabin air filter when I had replaced it myself just 2 days prior. More

Robert Great place to do Business very easy to work with and a great crew of guys and gals!! would gladly recommend them for any repairs or services. Great place to do Business very easy to work with and a great crew of guys and gals!! would gladly recommend them for any repairs or services. More