Crain Kia of Conway

Great Service I bought my vehicles mainly because of the service I get at each visit. So easy to work with - they know my time is valuable - and I appreciate that. I bought my vehicles mainly because of the service I get at each visit. So easy to work with - they know my time is valuable - and I appreciate that. More

Awesome experience Excellent customer service and an awesome experience they definitely take care of their customers. I would definitely recommend sales and service to Excellent customer service and an awesome experience they definitely take care of their customers. I would definitely recommend sales and service to all my family and friends More

Wonderful experience Bridgette was very helpful and did a great job answering any questions I had. I will keep my business with Crain Kia. I appreciate all the help and I Bridgette was very helpful and did a great job answering any questions I had. I will keep my business with Crain Kia. I appreciate all the help and I am highly satisfied with my purchase! More

Wonderful experience for a first time buyer Buying through Crain Kia of Conway was such an easy choice. Everybody at the dealership between the sales staff and finance was friendly, knowledge an Buying through Crain Kia of Conway was such an easy choice. Everybody at the dealership between the sales staff and finance was friendly, knowledge and helpful. Autumn Gerlinger is hands down the easiest person to help you purchase a vehicle, especially if it's your first! She had patience with me and did her absolute best to make my dream car happen. I look forward to returning to this dealership when I'm ready for my next vehicle! More

Quick & Convenient Top 3 reasons for going to Crain Kia Service dept: There are money saving coupons online, They vacuum and wash your vehicle for you, Free popcorn whil Top 3 reasons for going to Crain Kia Service dept: There are money saving coupons online, They vacuum and wash your vehicle for you, Free popcorn while you wait! :) More

Srevice Very neat and clean. Very friendly people here. I bought my car here and drive 2 hours one way to get the service done here. They're that good! Very neat and clean. Very friendly people here. I bought my car here and drive 2 hours one way to get the service done here. They're that good! More

Waited 2.5 hours I had an appointment for an oil change at 10:30am. I arrive at 10:25am and the service, an oil change, took 2.5 hours. I watched 5 people who came in I had an appointment for an oil change at 10:30am. I arrive at 10:25am and the service, an oil change, took 2.5 hours. I watched 5 people who came in after me, check-in, got the service done, and received their cars back. I left Crain-Kia at 1:05pm. UNACCEPTABLE!! More

Salesman and Sales Manager uncaring My mom bought a used car for me. Salesman very nice before the sell, not so much AFTER the sell. Waited at least an hour to see Sales Manager. I si My mom bought a used car for me. Salesman very nice before the sell, not so much AFTER the sell. Waited at least an hour to see Sales Manager. I signed a couple of forms. But when I asked about the payment amount, I was shuffled out telling me this is what was agreed upon and had nothing else to say. The very first time I drove the car, the rear tire blew out. I called the Salesman, and he did not respond. Called for the Sales Manager and the Salesman returned my call. Did not believe me when I told them it blew out. He kept telling me that I must have hit a pothole or something. There are no potholes on I-30. I asked him what could be done and he said probably nothing, but would talk to his manager and call me back. NEVER HEARD BACK. So, I had to use the donut tire to get to Walmart for a new tire. Also, all of the tools to change the tire were not in the trunk. I paid $92 bucks at Walmart for a brand-new tire. I was told by the Salesman that I had brand-new tires. I feel like they have hung me out to dry. It's NOT their problem anymore. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE More

Great service The people here are really great. They made me feel at home, and worked really well with me. I will definitely be coming back here. The people here are really great. They made me feel at home, and worked really well with me. I will definitely be coming back here. More

Awesome The guys that work here are great and will do anything to find you the right deal! I will be coming back here for my next vehicle purchase for sure! The guys that work here are great and will do anything to find you the right deal! I will be coming back here for my next vehicle purchase for sure! More