Crain Kia of Conway

Very sweet Bridgette was the sweetest and she talked with us the whole time while we waited for our vehicle to be detailed. She was like family Bridgette was the sweetest and she talked with us the whole time while we waited for our vehicle to be detailed. She was like family More

Great experience I had a great experience. Mrs Bridgett was very helpful and also followed up with me after my purchase to check in and make sure everything is to my I had a great experience. Mrs Bridgett was very helpful and also followed up with me after my purchase to check in and make sure everything is to my liking. She has great customer service skills and I will be recommending her to everyone who is looking for a vehicle. I didn’t feel like just another number. I felt like she heard my needs and I felt valued and respected as a person. More

Very friendly The people were very helpful and friendly. Answered all my questions. Made us feel very comfortable about our decisions. I would recommend this plac The people were very helpful and friendly. Answered all my questions. Made us feel very comfortable about our decisions. I would recommend this place for anyone that was needing a good and dependable vehicle. More

Not what it used to be. Hard to recommend. Have had my oil changed here for 3 years. Just keeps getting more and more average or worse. First year 5 stars every time. The last year is just a Have had my oil changed here for 3 years. Just keeps getting more and more average or worse. First year 5 stars every time. The last year is just acceptable. They change the oil, all I can say. Get your car on time with your scheduled time. Used to get my car back washed and the service interval reset. Now they just change the oil. Will start getting the oil changed closer to home. More

Good to bad service The last 2 oil changes I was there on a weekday and was there for 3 hours. This time I made an appointment on a Saturday hoping to be out in a timely The last 2 oil changes I was there on a weekday and was there for 3 hours. This time I made an appointment on a Saturday hoping to be out in a timely manner. Well, They got me out in 30 minutes. Which is why the fair rating. If it would of been longer then an hour I would of stuck with my poor rating. So I sign my paper and the lady said have a nice day and here is your paper and head to my vehicle. I am used to it being washed and front seat vacuumed to which neither was done. I look at my tire pressure and that is when I realize they put both tires from the back to the front because I had aired them up a week before. Usually, they "top off" my air in my tires and I can feel they are all the same. When I get home I read the paper to see if there were any yellow or red. Nope all green. Now the last oil change I had they told me I needed the cabin and air filter changed and I told them I would do that. I didn't do that yet and yet there was no note saying it needed to be change which makes me wonder if they ever really look at those things. Your service department has drastically gone down hill! Now I am sort of regretting that I have the service plan for my oil changes. I know when I have no more coupons to use for my oil change I will be finding somewhere else to go. More

Lexie was a pleasure to work with!! This trip was great. I dropped it off and went back to class. Lexie was very friendly and understanding my hurt. She was there to great me at my retu This trip was great. I dropped it off and went back to class. Lexie was very friendly and understanding my hurt. She was there to great me at my return that evening. More

Customer service lacking Took 11 days to get the ac fixed and a windshield installed. Paint fixes we were promised were terrible and we were told we would get a tank of gas bu Took 11 days to get the ac fixed and a windshield installed. Paint fixes we were promised were terrible and we were told we would get a tank of gas but received 3/4 because they said they only give preowned cars 10 gallons so we were lied to there. No one called us back when I left messages and no one called in management to apologize or try and make our experience better. We traded in a fully loaded Ram 1500 Crew cab that was sell ready. We weren't offered an oil change, or anything. We still havent gotten sale paperwork or the check we were promised for our trade in. Very unhappy Teddy was great though More

oil change and rotation Andrew was fantastic. This was my 3rd time dealing with him. He is one of the best I have ever dealt with. You want to keep this guy on your payroll. Andrew was fantastic. This was my 3rd time dealing with him. He is one of the best I have ever dealt with. You want to keep this guy on your payroll. There aren't many like him. He has perfect personality for this job. If anyone deserves a raise its him. He will keep customers coming to your dealership. I'm 75 years old and have worked with many servicemen over the years. He's the best. Fred Nahlen More

Awesome service crew Crain Kia has the best CS team I’ve ever seen. Friendly, helpful, and quick honest service that sets them apart from the rest. Thanks Crain Crew Crain Kia has the best CS team I’ve ever seen. Friendly, helpful, and quick honest service that sets them apart from the rest. Thanks Crain Crew More

Friendly The man helping me at the counter deserves a raise. He was very informative and friendly. Will be back again and again..........words words words wo The man helping me at the counter deserves a raise. He was very informative and friendly. Will be back again and again..........words words words words More