Crain Kia of Conway

oil change i came in for a oil change it was early and i did not get to eat. There was my favor snack. POPCORN. Great service. i came in for a oil change it was early and i did not get to eat. There was my favor snack. POPCORN. Great service. More

oil change Everyone is always so friendly! If someone notices you sitting for a while - they will go check on the status of your car. And, a big plus for me is t Everyone is always so friendly! If someone notices you sitting for a while - they will go check on the status of your car. And, a big plus for me is that they wash and vacuum my car! More

Oil Change Always professional and friendly. They treat every customer as if they are the most important customer there. They keep you informed about what is g Always professional and friendly. They treat every customer as if they are the most important customer there. They keep you informed about what is going on, and what your car needs. More

30,000 mile check up I brought my car in for a 30,000 mile checkup. The service was very good. I was able to get a ride to my work and back to Crain Kia which was very nic I brought my car in for a 30,000 mile checkup. The service was very good. I was able to get a ride to my work and back to Crain Kia which was very nice. One thing bothered me however. While they vacuumed my car (driver's side), my car was not washed. When I bring the car in for a oil change (approximately 40+ dollars) I get it washed. When i paid over $600 for the check up. No wash. I was disappointed. Otherwise everything else was very good. More

Very friendly staff. Convenience of location and ability to work within a schedule that is comfortable for me. Very friendly staff. Ability to have my car washed and cle Convenience of location and ability to work within a schedule that is comfortable for me. Very friendly staff. Ability to have my car washed and cleaned at any time. More

Service Made my appointment in advance and when I arrived was greeted promptly and was made sure that if I needed anything else that they were here to help Made my appointment in advance and when I arrived was greeted promptly and was made sure that if I needed anything else that they were here to help More

Best experience ever! Dylan was such a wonderful salesman! I told him exactly what I wanted and how much I wanted to spend, and he fit everything in my budget and then some Dylan was such a wonderful salesman! I told him exactly what I wanted and how much I wanted to spend, and he fit everything in my budget and then some! If you’re looking for a car I would highly recommend going to Crain Kia of Conway and ask for Dylan!!! More

Exhausting Test drove the car I had seen online and it was advertised as nothing wrong. The car fax checked out clean. When I went to test drive the car I tested Test drove the car I had seen online and it was advertised as nothing wrong. The car fax checked out clean. When I went to test drive the car I tested everything and it worked great, especially the A/C. That day I bought it and went to pick it up the following day. When I drove off the lot the A/C was not working at all. I took it back to them and they kept it for 2 whole weeks (during that time they tried having me pay for a part) before they finally shipped it off to volkswagon(the make of the car). Once there it took them two days to get it back to me and the A/C worked for one day then went back out. So I had to take it back to them again and another week went by. Finally they said that there was a leak and that they fixed it. This time it finally worked. So after a month of owning this car I drove it for a total of 4 days. Now that I have had it out of the shop for a week there is already more problems occurring. These people tried selling me a car knowing that the A/C was leaking and just tried to put Freon in it to pass it off as “working.” You always hear car dealers are crooks and this really proves that. More

They kept there promise great experience! They kept there promise about the trade in and the new Soul we bought and keep my payment the same as the other loan. I would recommend Crain Kia to a They kept there promise about the trade in and the new Soul we bought and keep my payment the same as the other loan. I would recommend Crain Kia to all my friends. More

Unsatisfactory Service The price online is not the price of the car, be prepared for the price to jump up several thousands of dollars. The manager quoted us a price on a mo The price online is not the price of the car, be prepared for the price to jump up several thousands of dollars. The manager quoted us a price on a more expensive car the first go around, then when he got the correct car the price was still much higher than online. He was unwilling to work with us on price, didn't understand our frustration, and did a poor job explaining everything. Our car sales lady was very kind and she is the only reason we did not totally walk way. They also forgot to put the floor mats in our vehicle and I will have to travel back and get them at my own convenience. More