Crain Kia of Conway

Such great crew, they were fast and kind. I drove cities away for this one and would again I drove cities away for this one and would again More

This has been my dealership since 2016. The staff are always friendly and go above and beyond. They answer my questions in dialogue that I understand. Most recently, Andrew was very helpful The staff are always friendly and go above and beyond. They answer my questions in dialogue that I understand. Most recently, Andrew was very helpful in my recent purchase. More

Friendly however they are not functional with time. I had an appointment time scheduled for 0800 hours. my vehicle was not brought into a bay until 0843 hours. I arrived early as well (0725 hours), due I had an appointment time scheduled for 0800 hours. my vehicle was not brought into a bay until 0843 hours. I arrived early as well (0725 hours), due to having to be somewhere at 0930 hours. I had to advise them not to work on my car (mind you, I was just getting an oil change). I was told to come back afterwards, and they would put me in the front of the line. After I finished my other errand, I observed the time was almost 1245 hours. I called them and had to schedule another appointment the next day at 0730 hours. the next day, it was good service and fast. would be five stars if they would offer something, due to having to pay for gas to come back a second time/ second day to just get an oil change. The only reason I am writing this review is because this is now the second time getting horrible service. The first time was an appointment set for 0730 hours (Oil Change again) and due to the manager being in town and had a meeting with their techs, my vehicle did not get worked on and I sat at the dealership until 1145 hours for a oil change. I missed my lunch plans. (Recommendation for this, don't schedule meetings during usually morning appts/ rush). Mr. York was professional, and I respect him, the first time was not his fault. Mr. York is a wonderful guy. More

Very informative and the team kept me updated on the process of the purchase from start to finish. I will highly recommend Crain Kia of Conway. process of the purchase from start to finish. I will highly recommend Crain Kia of Conway. More

After a very disappointing first try, the dealership came through with the car I originally wanted. Thanks Crain Team in Conway for going above and beyond the required deal to make it right. through with the car I originally wanted. Thanks Crain Team in Conway for going above and beyond the required deal to make it right. More

Always great service and great salesmen. They explain very patiently and that is an important point for me. They explain very patiently and that is an important point for me. More

They went above and beyond to make sure my vehicle got fixed in a timely manner fixed in a timely manner More

Rusty is the best! It has been 17 years since I purchased a new vehicle and I was so stressed about the whole process. Rusty Russell was absolutely AMAZING!!! This w It has been 17 years since I purchased a new vehicle and I was so stressed about the whole process. Rusty Russell was absolutely AMAZING!!! This was hands down the BEST experience I have ever had buying a new car. Rusty was very knowledgeable and answered all my questions and never made me feel pressured into anything. I absolutely 10/10 recommend Crain Kia in Conway and make sure to ask for Rusty More

Maleek was incredible not only did him come out as soon as I made it to the lot he noticed that my husband and new baby were in the car and offered to get warm water for any bottles that my son would need. as I made it to the lot he noticed that my husband and new baby were in the car and offered to get warm water for any bottles that my son would need. Then when we started working on the paper work for my purchase he gave unmatched care and helped explained away any confusions I had with financial experience and worked with me to achieve my purchase gola. I also loved the environment everyone was so happy, friendly, and welcome it was not possible to have anything but a great experience. More

Very well organized and honest. I love dealing with them. I will definitely recommend them to my friends and family I love dealing with them. I will definitely recommend them to my friends and family More