Crain Kia of Conway

A great salesman. We'll get you the best deal that he can. A honest young man We'll get you the best deal that he can. A honest young man More

I purchased my vehicle from this dealership a year and a half ago, and since then, I have made it my go-to place for all my service needs. Even though I pass by several other Kia dealerships that are much c half ago, and since then, I have made it my go-to place for all my service needs. Even though I pass by several other Kia dealerships that are much closer to my home, which is about 30 minutes away, I continue to choose this particular location. However, my recent experiences have led me to reevaluate that choice, and there are several reasons behind my dissatisfaction. Firstly, I have been disappointed with the lack of discounts applied to my service. On multiple occasions, I have had to remind the cashier about my eligibility for a military discount. Although sometimes I do see a small deduction on the final price, during my last visit, I was informed that the discount was already included. When I asked for clarification, the cashier insisted it was reflected in my receipt, but I was unable to identify any adjustment. Moreover, I faced issues regarding services that should have been covered under the manufacturer's warranty. Upon discussing an ongoing problem with my vehicle prior to an incident—where a loose piece of rubber on the highway caused front-end damage—the shop personnel acknowledged that the repair was indeed under warranty. However, they expressed concerns about whether the previous accident might have influenced the malfunction. Despite our discussion about the timing of the problem, they ultimately refused to carry out the necessary repairs, leaving me to foot the bill. During this same visit, I raised another concern regarding a malfunction in the heating system. The shop personnel informed me that I needed to have the system flushed before they could proceed with any heating service. They took my vehicle for a drive and confirmed that the heat dissipated into cool air when idling. Although they added coolant, the problem persisted: at temperatures of 73-75 degrees, it felt cool; at 76-80 degrees, it was comfortable; but at 81 degrees, it became uncomfortably hot. This was especially frustrating, considering that when I initially purchased the car, 73 degrees was perfectly comfortable for heating. Additionally, I noticed that the vehicle exhibited some play in the steering, prompting me to request a front-end alignment. Since my vehicle was only a year and a half old, I expected this service to be covered. Yet again, I found myself paying out of pocket. Approximately a month later, while addressing another issue, a mechanic drove my vehicle and noticed that the steering was still not right. He contacted me to bring it up, stating that he was the one who performed the alignment. Ultimately, the conclusion drawn by the technicians was that a bowling bag in my trunk was affecting the steering—presumably because it was shifting around. These examples represent just a fraction of the issues I have encountered. It’s particularly disheartening, given my commitment to traveling out of my way to receive service at this dealership, only to be met with such unsatisfactory treatment. Based on these experiences, I have decided that I will not be returning. More

The greatest salesman is rusty. We'll get you the best deal.Yes yes HAPPY We'll get you the best deal.Yes yes HAPPY More

Randy was a very outstanding salesman and worked to find the vehicle I wanted! A great experience overall. the vehicle I wanted! A great experience overall. More

It was a great experience from start to finish with the purchase of my daughters new K4. purchase of my daughters new K4. More

They had what I needed, when I needed it at the right price. Malek was outstanding, worked with us, not just trying to make a sale and got us in a car quickly. price. Malek was outstanding, worked with us, not just trying to make a sale and got us in a car quickly. More

super professional, very personable, the best car salesperson ever. she was easy to work with. salesperson ever. she was easy to work with. More

Andrew Murray was the person who handled the sale. Great job at all times. Delighted with my experience at the dealers and the EV6. Great job at all times. Delighted with my experience at the dealers and the EV6. More

Great service! They always take care of whatever is needed for my vehicle. Great staff They always take care of whatever is needed for my vehicle. Great staff More

Lamar was a great person to deal with and was very helpful on getting me in a used truck.We were told it had 2 keys when they couldn't find the second set Lamar made arrangements to get the second set helpful on getting me in a used truck.We were told it had 2 keys when they couldn't find the second set Lamar made arrangements to get the second set made. The finance guy was also very helpful. Overall a great experience buying a truck. More