Crain Kia of Bentonville

I was satisfied with everything with Crain kia the salesman explained everything to me about the process that was going on as a single parent walking in I really didn't know what I wanted to do but so salesman explained everything to me about the process that was going on as a single parent walking in I really didn't know what I wanted to do but so far I'm happy with my kia Forte car More

Robert Meyer was very knowledgeable and made our experience the best that I could have asked for in car buying. experience the best that I could have asked for in car buying. More

Love my new Sportage, my sales person Austin made the buying process simple and enjoyable! buying process simple and enjoyable! More

Don’t buy a Kia if you’re looking to stay on the road. They break down all the time and the service department can’t fix your problem They break down all the time and the service department can’t fix your problem More

No follow-up! Went in to look at the Niro EV, in the end the deal was good except I was not completely sold on an all-electric vehicle due to the limited range (and other considerations). Eventually asked the deal was good except I was not completely sold on an all-electric vehicle due to the limited range (and other considerations). Eventually asked about a plug-in hybrid, even considering factory order, and since then (over 3 weeks now), crickets! Not even a courtesy call from the salesman or sales manager to see if I was still in the market; the last response when I was there was "we are calling around" (with no mention of a factory order which probably would have been the best course of action), but of course I was pushed aside in favor of a customer who apparently was seated in the dealership, ready to buy. It's shameful to be treated in such a manner; and justifies my decision to potentially take my business elsewhere. More

Will be taking my business elsewhere. Have bought a total of three ÑEW Hundai/Kia vehicles in nwa since 2002 will never buy another...thanks Crain Kia of Bentonville!!! of three ÑEW Hundai/Kia vehicles in nwa since 2002 will never buy another...thanks Crain Kia of Bentonville!!! More

Damsels in distress My sister owned a 2016 KIA Elentre. She and I had to go to Green Forest, AR for a funeral. Her car had a major malfunction on the way to the cemetery. My sister owned a 2016 KIA Elentre. She and I had to go to Green Forest, AR for a funeral. Her car had a major malfunction on the way to the cemetery. Needless to say, we weren't going anywhere after we reached the cemetery. Sis called KIA's road side service, car towed to the dealership in Bentonville, AR. Once we established that her car was not going to be looked at that evening a car was arranged for us to drive home, which was 3 hours away. The sales team and the general manager all worked their magic and got my sister into a car and we were very happy with how they treated us. We both recommend this dealership to others. More

They sold us a vehicle that did not have a title It’s been over 30 days since we purchased our vehicle, and have yet to receive the title or the check we included in our financing for our taxes. We It’s been over 30 days since we purchased our vehicle, and have yet to receive the title or the check we included in our financing for our taxes. We were finally told the reason it was taking so long was because the person that traded in the vehicle did not have their title. So they had to do a title search. In my opinion they should not accept a vehicle without a title. I’m still waiting... Everyone the receptionist tried to transfer me to was unavailable. Shady business if you ask me. More

Stay Away from this dealership. I will not go into detail about my personal experience, I will say this be leery of this dealership and especially the finance department. I thankfull I will not go into detail about my personal experience, I will say this be leery of this dealership and especially the finance department. I thankfully caught on to their game and did not purchase my Kia at Fletcher. I would recommend hopping down to Superior Kia in Fayetteville. I got the same car for over $5,000 less AND I was treated with respect and kindness by the employees. Superior Kia showed much more knowledge and their sales manager didn't try to pull anything. Theron and Tina were fantastic!! Anything Fletcher offers, get in writing and look over absolutely everything before signing. Better yet, don't go at all. More

Personal, professional and knowledge service We worked with Nick George. He was personable, professional and knowledgeable.The process was smooth and we are very happy of the deal we got on our We worked with Nick George. He was personable, professional and knowledgeable.The process was smooth and we are very happy of the deal we got on our New Kia Sportage. We love it! More