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Crain Hyundai of Fayetteville
Fayetteville, AR
1,724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 13, 2023
I took my car to the dealership in Fort Smith and had horrible service. A job that shouldn’t have taken an hour ended up taking 5 hours. After that I chose to go to Fayetteville. The service was great. T horrible service. A job that shouldn’t have taken an hour ended up taking 5 hours. After that I chose to go to Fayetteville. The service was great. They told me when my part came in it would take them.a couple hours to replace it. It ended up only taking an hour. Staff was very nice and very efficient. I will be using them in the future for any car needs. More
by patadan2001
Verified CustomerEmployees Worked With
I don’t remember names. Service department deserves 5 stars.
March 12, 2023
Adam was absolutely fantastic! ! Very painless, pleasant experience . Every team member we had contact with was very friendly. Absolutely love our new Jeep! We were very hesitant to ! Very painless, pleasant experience . Every team member we had contact with was very friendly. Absolutely love our new Jeep! We were very hesitant to use Crain again as we used a different location with our last vehicle and it was very unorganized and took 7 trips total for us to get everything settled. No nonsense or complaints mplications this time. I trip and done! Now that’s how you do business and treat people More
by Misfitsgirl777
Employees Worked With
Adam capes
March 04, 2023
The personal on this dealership are professionals and treat you with respect. They did exactly what they said and fulfill every aspect of the deal in a timely manner treat you with respect. They did exactly what they said and fulfill every aspect of the deal in a timely manner More
by erminimouse77
Employees Worked With
Mark Proffitt, Jim Cox, Mike Wallace
February 26, 2023
Terrible. No communication in the 2 months my car was there. I had to call to get updates on my car. Each time I called I was told something different and they No communication in the 2 months my car was there. I had to call to get updates on my car. Each time I called I was told something different and they were extremely rude. Amanda in particular. She sounded annoyed each time I called. This dealership is the worst customer service I have seen in years. Very disappointing. Mike in sales was the only reason I got my car back after 2 months. I somehow got him on the phone and he was amazing and helpful and couldn’t believe everything I had told him about what was going on with my car and the experience I was having. After speaking to him the service Dept had my car done in 24 hours. Even the general manager of the dealership couldn’t help me but Mike sure did. More
by Brittany
Employees Worked With
Amanda, Nathan, Austin , Rick McGaugh, Mike Wallace
February 25, 2023
Mike was outstanding - very knowledgeable, professional, and helpful. He worked hard for our business, answered all our questions, and went above and beyond in expediting the purchase of our new Palisade an and helpful. He worked hard for our business, answered all our questions, and went above and beyond in expediting the purchase of our new Palisade and our trade-in. Dylan gave us a fair price on the new vehicle and fair trade-in value and was great to work with. Zach is a knowledgeable, hard-working young man and a pleasure to work with. The entire team are great ambassadors for the Hyundai brand! We have already recommended Mike to friends who are shopping for a new vehicle! More
by pensto53
Employees Worked With
Zach, Dylan Way, Mike Wallace
