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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.1
1,724 Reviews
Call Dealership (479) 335-5908
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1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

December 06, 2021

Never going back. Twice now someone has rummaged through my things while be serviced. Rude staff on the phone, and pissy with you when you don’t agree to any up sales they try and make. They didn’t even bot More

by BD_PEARSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know any of them
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Dec 06, 2021 -

Crain Hyundai of Fayetteville responded

Ms. Kaney, I apologize if you felt that the staff was rude, we never want any guest to feel that they are not welcome and valued. As far as the "up sale" issue, our service advisors will always recommend any parts and service that is due either based on the vehicle mileage or condition of the parts. These are recommendations and you are never obligated to purchase either the parts or service if you do not want them. Absolutely no excuse for not replacing the window sticker with the correct mileage and service due date. You are welcome to come by at your convenience and we are happy to replace the service reminder sticker. Again I apologize that you felt that your experience was not satisfactory. The cabin filter is accessed through your glove box and the service advisor should have asked permission to open the glove box before the inspection. If I can be of service or if you have questions or comments please call me at 479-695-5807 or if you prefer email: richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

December 06, 2021

This dealership was super friendly and took time to listen what I was interested in / accommodated to my needs in a car More

by CHERISHSFOLCK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cox
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December 03, 2021

Worst service ever. Every time they try to charge me for a tire rotation that should be free since I bought the tires through them. Obviously it’s not in their system or they just refuse to look that up unt More

by CURETHEBOWHUNTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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Dec 03, 2021 -

Crain Hyundai of Fayetteville responded

After our phone conversation I understand your frustration. As I explained our service department follows all guidelines provided by Hyundai regarding your oil consumption test. Hyundai no longer offers free tire rotation on tire purchases. This is a relatively new policy so we will honor the tire rotation policy that was in place when you purchased your tires. Because the policy on tire rotations has changed, the free rotation option no longer auto populates on the service advisor's computer. This is why he didn't show the free tire rotation. I understand that it is inconvenient but if you will let the service advisor know that you qualify for free rotation, as I said, we will honor the service. If you have questions feel free to ask for Zach Reither the service manager or myself. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

December 02, 2021

Great People! Great Service! The work is always done correctly and on time. Will keep coming back More

by pickettk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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December 02, 2021

This dealership is always kind, and efficient in doing my car’s maintenance. I could get it done cheaper, but I like taking it to where I bought it. They know Hyundai cars better than their competitors. They More

by ac.shumate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maintenance
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December 02, 2021

Very trustworthy and courteous. Excellent service and the people are very friendly. I’ll be back. More

by tommybrennan100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt, Mikie Manno, Jim Cox, Cooper Carson, Andy Giles, Mike Wallace, Bryan Commet
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December 01, 2021

Great service and always in a timely manner. Nice waiting room with coffee and water More

by Roncurran51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wallace
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December 01, 2021

Very good employees clean area .they do great work. See them again soon.Thank you More

by WINNJ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt
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November 30, 2021

Very easy transaction, no BS. My salesman Alex was also friendly and informative. Thank you all. I am really enjoying my new Tucson Hybrid! More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
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November 30, 2021

This dealership is professional, thorough and have good customer service skills. I’ve had good experiences with all my interactions there. More

by Screen name
Recommend Dealer
Yes
Employees Worked With
Nathan Cabello- 5 Stars
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