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Crain Hyundai of Fayetteville

Overview Reviews (1,724) Inventory (272)

Crain Hyundai of Fayetteville

Name: Crain Hyundai of Fayetteville
Address: 1919 West Foxglove Drive, Fayetteville, AR, 72704, US
Telephone: (479) 335-5908
Rating: 4.1

4.1

1,724 Reviews

1919 West Foxglove Drive, Fayetteville, Arkansas 72704

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Sales: (479) 335-5908

Service: (479) 695-5898

Parts: (479) 695-5834

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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview

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4.1

1,724 Reviews

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1919 West Foxglove Drive

Fayetteville, AR

72704

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4.1

1,724 Reviews

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Overview Reviews (1,724) Inventory (272)

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Sales: (479) 335-5908

Service: (479) 695-5898

Parts: (479) 695-5834

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buying experience customer service sales person warranty phone call car service helpful recommend dealer

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Showing 1,724 reviews

May 05, 2022

SALES VISIT - NEW

This is my 5th Genesis, and the 1st time I was ever ask to pay over MSRP for a new car. The folks at the dealership were friendly, but it wasn't like the other place were I bought the other 4 Genesis. You to pay over MSRP for a new car. The folks at the dealership were friendly, but it wasn't like the other place were I bought the other 4 Genesis. You don't deliver a Genesis without washing it. In fact you don't wash a Genesis you detail them before delivery, introduce the buyers to the service Department, and the people that come and get your car for service. I suggest you get a Cilajet dealership to make sure the car are properly cleaned before delivery. I took the car home and spent 3 1/2 cleaning it the way it should have been prepared for delivery. The other dealerships owner called and ask about the new car, if we needed anything, and sent us a $100 gift certificate for dinner at the local Steak House. And we still only paid MSRP for the car. More

by ORLANDOSBANTA

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

The other outstanding person was at the showroom desk, I think her name was September, Mike Wallace

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May 05, 2022

SALES VISIT - NEW

Everyone was friendly and helpful. Dealership was inviting and clean. Receptionist was very friendly. She gave my kids candy. Dealership was inviting and clean. Receptionist was very friendly. She gave my kids candy. More

by MJACOBS214

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace

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May 05, 2022

SERVICE VISIT

Sevice was great. Genesis pick up and delivery was great. Miscommunicaation on delivery back to my location but all worked out. Genesis pick up and delivery was great. Miscommunicaation on delivery back to my location but all worked out. More

by wld.realtor

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Marketing Team

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May 05, 2022

SERVICE VISIT

Great service, was fast in my tire rotation, and a nice waiting room to use while your car 🚗 is being serviced. waiting room to use while your car 🚗 is being serviced. More

by Gumbeaux 7

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Rick McGaugh, Dylan Way

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May 04, 2022

SALES VISIT - USED

Dylan who sold me the car, was very nice! He did a great job, and I got exactly what I wanted. Thank you so much Dylan! He did a great job, and I got exactly what I wanted. Thank you so much Dylan! More

by ADRIAN.LEISURE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Dylan Dailing

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May 04, 2022

SERVICE VISIT

Good service and the job was completed faster than I expected it to be. Well pleased. expected it to be. Well pleased. More

by kathy.wills

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Service Department

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May 04, 2022

SERVICE VISIT

No contact unless I made it. Had my car for 4 months for a warranty issue, didn’t get me a loaner until nearly 2 months in. Got car back and immediately had issue with AC. Reache Had my car for 4 months for a warranty issue, didn’t get me a loaner until nearly 2 months in. Got car back and immediately had issue with AC. Reached out and took almost 2 days to hear back after text had been read. Was told it was the discharge hose, they forgot to tell me, the seals rotted because it sat in their lot for so long, and it would cost me 600.00 plus tax to repair. More

by JERRYKCOOKUS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Dustin Mcclish, Rick McGaugh

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May 04, 2022 -

Crain Hyundai of Fayetteville responded

Mr. Cookus, I know it is frustrating to have to wait so long for your vehicle. All vehicles, at this time, are in short supply and again we put you in a loaner as soon as one was available. The warranty work that was completed on your vehicle was an engine replacement at no charge to you. Again these are not normal times and because of COVID and supply chain issues getting an engine took much longer than usual. As far as your A/C unit, your vehicle is a 2015 model and frankly not uncommon for a 7 year old vehicle to have A/C issues. I don't think that because your vehicle was on our lot the seals "rotted" any quicker than they would have if the vehicle was in your driveway. We would not have tested the A/C unit during the engine replacement. In regards to your text or email I believe you sent the email to me on 4-28 and I responded on 4-29 after I had had time to review your complaint. If you have any additional comment or questions please feel free to call me at 479-695-5807 or email me at richardmcgaugh@craiinteam.net. Regards, Rick McGaugh Customer Relations Manger Crain Hyundai of Fayetteville

May 04, 2022 -

JERRYKCOOKUS responded

Very inaccurate, sir. While I appreciate your fast response on a platform where the public can read the poor review, that’s not how it worked when it was a private conversation. I have screenshots of the emails and texts from last week between you and my service advisor. I show texts on “read” for over 24 hours. You came in at the very end of the situation. As it pertains to the timeliness of the repair itself, I completely understand the 4 month window, and I never complained about that. My only concern was having a way to get myself around without using Uber. Also, I didn’t get a loaner you had to wait for, I was given a rental from Hertz…2 months after having my Vehicle towed to your dealership. I traded in my Tucson last weekend for a Subaru and it had nothing to do with the vehicle itself, but how the “10 year/100k mile” warranty that Hyundai stands behind does not deliver on the quality and timeliness that was expected. My car, for being 7 years old, has been in my garage since I bought it and had less than 65k miles on it. As far as you questioning the rot, you copied me on an email from one of your technicians that said it was a rotted seal and that seal surely deteriorated due to sitting for 4 months.

May 05, 2022 -

Crain Hyundai of Fayetteville responded

Congratulations on your new vehicle. I stand by my response. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

May 05, 2022 -

JERRYKCOOKUS responded

Thank you. Your standing by your response confirms I made the right choice.

May 05, 2022 -

Crain Hyundai of Fayetteville responded

Again, congratulations on your purchase. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

May 04, 2022

SALES VISIT - NEW

Wouldn’t buy from anyone else. This is my fourth Hyundai! Went for oil change and came home with awesome new Tucson! This is my fourth Hyundai! Went for oil change and came home with awesome new Tucson! More

by JANIE.MCGAUGH

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Rick McGaugh, Mark Proffitt

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May 04, 2022

SERVICE VISIT

Good work and fast at getting my car serviced. Very friendly. The wait was not long. Very friendly. The wait was not long. More

by sherri.sherrets

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace

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May 04, 2022

SERVICE VISIT

All service was accurate, prompt and everyone was very nice to work with. I was made to feel looked after and that I was important. nice to work with. I was made to feel looked after and that I was important. More

by awestervelt18

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Service only

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Crain Hyundai of Fayetteville

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