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Crain Hyundai of Fayetteville

Fayetteville, AR

4.1
1,724 Reviews

1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

June 02, 2022

The service department did an oil change on our 2018 Kona. They did an excellent job in a timely manner as they always do at this location. While we were there we visited with our car salesman. We decid More

by theresebivins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt
June 02, 2022

They have great service. They wash my car every time I take my car to be serviced. More

by jules0767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cox
June 01, 2022

We had a great experience at Crain Hyundai in Fayetteville. Couldn’t be happier with our purchase of our new Tucson. The team there was great to work with and we appreciate their business very mu More

by Mattie Stafford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Dailing
May 31, 2022

I was very pleased with selection. Had the best salesman, Adam Capes. I have referred several friends and family. Thank you all so much! More

by capes1371
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Capes, sales.
May 30, 2022

The customer service team was awesome, I love my Hyundia Sonata and wouldn’t trust just anyone to work on her. September was knowledgeable and friendly. More

by susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September up front, , Dylan Way
May 30, 2022

It was a fast process and very convenient and sales person Adam was very friendly and understands the need More

by NARESH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
May 30, 2022 -

NARESH responded

It was good experience

May 30, 2022

I went for a simple oil change. I waited for 2.5 hours after my appointment to return to pick up my car only to find that it had not even been taken back yet. I left without even ge More

by egorder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
May 31, 2022 -

Crain Hyundai of Fayetteville responded

I sincerely apologize that we did not take better care of you during your service visit. No excuses, we should have let you know that we were short staffed and that it was going to take longer than usual to get your service completed. At the minimum my service advisor should have called you and let you know that we had not completed your service and given you a time that the service would be completed. I understand your frustration and again apologize. If I can be of service please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville.

May 27, 2022

I stopped in without appointment and The guys in the service department took care of my problem . Only took them about 45 minutes. More

by EVANS.JEAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department 5 stars
May 27, 2022

Adam was great and did everything he could to help me get what I wanted More

by Tfortune1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
May 26, 2022

Excellence. Everyone handled my car buying process very very well and professional. Mike Wallace especially helped me through the process and catered to my reque More

by Myron Cunningham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marketing Team, Rick McGaugh, Dylan Way, Mike Wallace
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