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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.1
1,724 Reviews
Call Dealership (479) 335-5908
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1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

June 17, 2022

Jeff Blake! Great guy! Great service! If you need a new car… come and visit them. More

by Leen
Recommend Dealer
Yes
Employees Worked With
Jeff Blake
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June 16, 2022

They did not meet any of my expectations as far as communicating. I understand all the chip shortages and what dealerships are going through, but expected more communication. This has to be the worst More

by Skeeton
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason or Johnathon? Not sure. Service writer.
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Jun 16, 2022 -

Crain Hyundai of Fayetteville responded

I apologize for the lack of communication. I hate it that you had a bad experience and would like to know how we did not meet your expectations and how we can improve your experience. Feel free to call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net if you have additional comments or questions. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai / Genesis of Fayetteville

June 16, 2022

Crain was very responsive to my needs. Easy to schedule service and took care of lower right front bumper that became dislodged. They always are there to serve my needs. More

by bbrown15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McGaugh, Dylan Way
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June 15, 2022

Went for an oil change. Fast quick and affordable. Will definately use again. Thank you More

by roseannbillyhuber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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June 14, 2022

Never thought buying a new car would be enjoyable. Micheal made it an easy process though. Thank you to the whole Crain Hyundai Fayetteville team for getting us into our new car comfortably! More

by KalamityKay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
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June 14, 2022

We had a very pleasant buying experience, bought a 2017 Toyota Highlander and worked with a wonderful finance guy and salesmen. They did let us talk around on price which was nice, and the process was very More

by Betsy Filip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam C
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June 13, 2022

They are always available when you want to purchase the vehicle. It’s hard to connect with them after car deal close. More

by Rv
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
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Jun 13, 2022 -

Crain Hyundai of Fayetteville responded

Rv, I sincerely apologize if you have had trouble connecting with our sales department and Tyler in general If you will reach out to me at 479-695-5807 or email me at richardmcgaugh@crainteam.net, I am happy to discuss and try to resolve any issues you may have. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

June 13, 2022

Best experience I’ve ever had purchasing a vehicle would recommend to anyone if they are looking to be well taken care of! More

by VeryHappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace
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June 10, 2022

I will not go back. they are very dishonest. My sales man told me 3 years free service and they told me I had to pay and I’ve had the car for 2 years. I will also never More

by asorenson70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marketing Team, Rick McGaugh, Jim Cox, Dylan Way
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Jun 10, 2022 -

Crain Hyundai of Fayetteville responded

Ms. Sorenson. I have apologized to you in person for the misunderstanding regarding your complimentary service. The maintenance package that was provided by the dealership is good for 36,000 miles or 3 years with the service at 5,000 mile up to 7,500 mile intervals. We did honor the service agreement and advised you that the oil service on 06-03 would be covered by the program as well as one additional oil change service. Your mileage on the last service indicated that you had accumulated 25,600 miles on the service program. Given that you service your Palisade approximately every 5,000 miles you would have around 30,600 miles on your Palisade after the last service with one complimentary service remaining. The remaining service would cover the promised warranty. Again mileage OR time. Again I apologize for any misunderstanding. We fully intend to honor the entire service warranty provided as I have outlined. If you have questions or additional comments please call me at 479-695-5807 or if you prefer email: richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jun 11, 2022 -

asorenson70 responded

You did apologize AFTER you (Crain Hyundai) tried to make me pay for the service. Why do I have to grovel for something that was promised to me? Why? You’ll say it’s a misunderstanding, just like the miscommunication that happened when you (the service department) tried to make me pay for a filter that wasn’t in the car in the first place. I went in when my cruise control wasn’t working, and they said it was because I crashed the car, I didn’t. But apparently Hyundai uses cheap parts. https://palisadeforums.org/threads/forward-collision-assist-error-message-disabled-cruise-control.1412/ This is dangerous. I won’t come back for my “promised” free service either. I’m done. The service department makes me feel awful and you made me feel awful.

Jun 13, 2022 -

Crain Hyundai of Fayetteville responded

Ms. Sorenson, For what it's worth I hate it that we made you feel awful, I apologize. The service advisor that took care of you was not aware of the maintenance package that the dealership provided you, not your fault, just bad communication between our sales and service departments. Once we did a little checking, we honored the service program as I outlined in my last response. All Hyundai parts are made to industry standards. We thank you for your comments and again apologize that we made you feel bad. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

June 09, 2022

Our salesman was great and very helpful along with the finance deoartment we will definitely be back when in need for another vehicle More

by Robinrhoward1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wallace
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