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Crain Hyundai of Fayetteville
Fayetteville, AR
1,724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,724 reviews
April 14, 2023
Drove two hours to have my car serviced which is part of the warranty. Oil change and tire rotation. The oil was changed however they did not rotate the tires and gave me an excuse that the tread was good the warranty. Oil change and tire rotation. The oil was changed however they did not rotate the tires and gave me an excuse that the tread was good and it didn’t need rotation. They never checked the pressure in the tires which should be 36 psi and when I told them that it was 41psi which is too high they gave me a bs answer saying it was because the tires were hot. Had a missing valve stem cap and they didn’t seem to care. Service writer had snot running from his nose and twitched like he was on cocaine. Overall, I felt like because I was a woman they tried to skimp on what was supposed to be done and and then when I called them out they basically gave me a bunch of BS. I will never come back nor will I ever purchase a new vehicle from them. Absolutely the worst service I’ve ever experienced.I will 100% advise anyone and everyone not to have their vehicles serviced there. No excuse for the poor customer service. More
by DEERSLYRLOPEZFL
Verified CustomerEmployees Worked With
Service department absolutely horrible
April 14, 2023
If you're looking for your next Hyundai look no further. Mike Wallace assisted me in obtaining my dream hot hatchback, the Veloster N. As far as I know, it was the last new one left in the whole US of A! Mike Wallace assisted me in obtaining my dream hot hatchback, the Veloster N. As far as I know, it was the last new one left in the whole US of A! I was out of State but had to get this car and Mike Wallace made it happen. Look him up when you're in the market for your next car! More
by herrwest
Employees Worked With
Mike Wallace
April 14, 2023
I’m not sure why it takes so long to get a service appointment. Is it the fact that the number of Hyundai owners has increased but the number of service techs and garage space has not? We bought a new appointment. Is it the fact that the number of Hyundai owners has increased but the number of service techs and garage space has not? We bought a new Hyundai Palisade two years ago and have had several issues with it - power steering went out in it and now the car is overheating and shutting off. But we have to wait over a week to fix a new car - again…. Doubt I’ll be buying another Hyundai again. More
by Rankinbe
Employees Worked With
Worked with none of the above
April 14, 2023
Great dealership we started with a phone call with Mark, he made sure the car we found online was available. When we arrived at the dealership he came out and greeted us, all staff was welcoming courteous a he made sure the car we found online was available. When we arrived at the dealership he came out and greeted us, all staff was welcoming courteous answer questions, and we bought the vehicle. More
by lrobbins72@yahoo.com
Employees Worked With
Mark proffitt
April 14, 2023
Everyone was very detailed explaining what needed to be fixed, I never felt pressured to get certain services. The staff was very professional and courteous. I absolutely love Crain and the service team. fixed, I never felt pressured to get certain services. The staff was very professional and courteous. I absolutely love Crain and the service team. More
by DJBERTA
Employees Worked With
Evan and both of the wonderful ladies on the service team. , Rick McGaugh
April 13, 2023
Gray Brunson was amazing. Hyundai did an excellent job communicating with us and taking care of all our problems. Minor damage to driver's armrest caused me to rate service Hyundai did an excellent job communicating with us and taking care of all our problems. Minor damage to driver's armrest caused me to rate service as 4. More
by DGALYEN@SWR5.K12.MO.US
Employees Worked With
Gray Brunson was amazing. Hyundai did an excellent job communicating with us and taking care of all our problems. Minor damage to driver's armrest caused me to rate service as 4.
