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Crain Hyundai of Fayetteville

Overview Reviews (1,723) Inventory (187)

Crain Hyundai of Fayetteville

Name: Crain Hyundai of Fayetteville
Address: 1919 West Foxglove Drive, Fayetteville, AR, 72704, US
Telephone: (479) 335-5908
Rating: 4.2

4.2

1,723 Reviews

1919 West Foxglove Drive, Fayetteville, Arkansas 72704

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Sales: (479) 335-5908

Service: (479) 695-5898

Parts: (479) 695-5834

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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview

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Vehicles

4.2

1,723 Reviews

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1919 West Foxglove Drive

Fayetteville, AR

72704

Directions

4.2

1,723 Reviews

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Overview Reviews (1,723) Inventory (187)

Contact Crain Hyundai of Fayetteville

Sales: (479) 335-5908

Service: (479) 695-5898

Parts: (479) 695-5834

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buying experience customer service sales person warranty phone call car service helpful recommend dealer

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Showing 1,723 reviews

August 20, 2022

SERVICE VISIT

Good to schedule quickly and good to follow up. Nice waiting area. Usually good to wash car after servicing. Nice waiting area. Usually good to wash car after servicing. More

by ldwellman

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Not sure who

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Helpful 0

August 20, 2022

SALES VISIT - NEW

Store is nice and clean. The staff is friendly and there are usually several cars on the lot The staff is friendly and there are usually several cars on the lot More

by millican1

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Dylan

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Helpful 0

August 20, 2022

SERVICE VISIT

The service here was very good. I brought my Hyundai Santa Fe in for a couple of recalls. The staff was very courteous and friendly. They got me right in and were done before I kn I brought my Hyundai Santa Fe in for a couple of recalls. The staff was very courteous and friendly. They got me right in and were done before I knew it. More

by Charlene M Gretsch

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Mike Wallace

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Helpful 0

August 20, 2022

SALES VISIT - NEW

Bought a brand new 2022 Santa Cruz limited edition. Only had it 28 days when the transmission went out after 1300 miles. Sent to dealer repair shop and it’s been there over two months now. I’ve made th Only had it 28 days when the transmission went out after 1300 miles. Sent to dealer repair shop and it’s been there over two months now. I’ve made three car payments since they’ve had it and still don’t have it back. I’ve been given excuse after excuse and delay after delay. Told parts are in Dallas but haven’t shipped yet for weeks. No solid ETA on when I’ll get it back. Service dept has been rude when asking for follow up status. Would not recommend this dealership or vehicle to anyone. More

by roger.donham

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Nathan in service dept. , Rick McGaugh

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Aug 22, 2022 -

Crain Hyundai of Fayetteville responded

Mr. Donham, I totally understand your frustration. I hate it that your new Santa Cruz has a defective transmission. I can tell you that anytime you have been given a date that your new transmission will get to the dealership, that is a date Hyundai corporate has furnished us and we have passed the date along to you in good faith. Obviously those shipments have not happened. What you are taking for excuses are in fact notifications given to us by Hyundai that up to this date have not worked out. Supply chain and transportation issues are real and we, Crain Hyundai, are affected as are many industries and companies nationwide. I am sorry you feel the service department has been rude to you. I know I have personally given you the updates furnished to us by Hyundai. If you feel I was rude, I apologize. If you have further comments or questions please call the service manager Zach Reither at the service department or myself at 479-695-5807 Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Aug 22, 2022 -

roger.donham responded

Rick, I never felt you were rude. You were quite helpful and very understanding. It’s the service dept that was rude. I know the dates don’t come from you specifically but as a customer paying as much as I am in total and monthly, this experience has been very bad overall.

Helpful 0

August 18, 2022

SALES VISIT - USED

Sales department especially Mark are wonderful. I appreciate all of the help and support that was given me. The service department has been disappointing to me. No communication, even when promise I appreciate all of the help and support that was given me. The service department has been disappointing to me. No communication, even when promised and just an overall lack of client care. More

by WARIGGS

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mark Proffitt

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Helpful 0

August 13, 2022

SERVICE VISIT

Knowledgeable service advisors that take care of your vehicle maintenance needs and take care of the customer. vehicle maintenance needs and take care of the customer. More

by casecz

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Nathaniel Cabello

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Helpful 0

August 12, 2022

SALES VISIT - USED

I really appreciate their patience and understanding! I can actually say I had a great experience. I can actually say I had a great experience. More

by TDeffebaugh

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Marketing Team, Dylan Way

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Helpful 0

August 10, 2022

SERVICE VISIT

Very good service. Dustin made copies of previous work done to take with me when I move to IL. Dustin made copies of previous work done to take with me when I move to IL. More

by 1VALERIEYAGER49

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Dustin

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Helpful 0

August 10, 2022

SERVICE VISIT

Great service and clean waiting area. Staff was all very nice as well! Was priced options which I appreciated Staff was all very nice as well! Was priced options which I appreciated More

by Lindsay

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

I don’t know

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Helpful 0

August 10, 2022

SALES VISIT - NEW

Only "cared" about the customer while face to face. Left my car for service full of gas, the loaner car was on empty then got my car back on empty. Left my car for service full of gas, the loaner car was on empty then got my car back on empty. More

by SHERA10TENN

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Tyler Bailey

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Helpful 0

Crain Hyundai of Fayetteville

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