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Crain Hyundai of Fayetteville
Fayetteville, AR
1,724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,724 reviews
Verified Customer
August 26, 2022
I really appreciate Crain’s professionalism and how the process went. I am truly impressed with my car so far. Thanks again for all you did to make my experience at the dealership a success. process went. I am truly impressed with my car so far. Thanks again for all you did to make my experience at the dealership a success. More
by TDeffebaugh
Employees Worked With
Dylan Way
August 26, 2022
Service is great, efficient and services were reviewed by the service writer. My concern is difficulty getting through on the phone to make an appointment. I actually went there in person after trying for tw the service writer. My concern is difficulty getting through on the phone to make an appointment. I actually went there in person after trying for two days to get through and my call was still on hold when I arrived in person. More
by Tflowersd
Employees Worked With
Service writer
August 25, 2022
They do not honor their commitments. I bought a new vebicle from Crain a few years back. At that time I was promised free car washes at any time as long as I owned the vehicle. Crain has I bought a new vebicle from Crain a few years back. At that time I was promised free car washes at any time as long as I owned the vehicle. Crain has reniged on that promise. The current manager said he didn't make the promise, the previous manager did. I will never do business with Crain Automotive again. More
by DBBLS59
Employees Worked With
Don't know.
August 25, 2022
Everyone was very nice, friendly, professional. They actually cared and explained my service to me and ask me to come back They actually cared and explained my service to me and ask me to come back More
by sjenk8
Employees Worked With
I believe the young man last name was Watson. He was black, moved here from hot springs. He made us feel welcome yet he was a car sales person , R G, Dylan Way
August 22, 2022
The buying experience at Crain Hyuandi was incredible. However, Nathan and Zachary (service manager) have made nearly every encounter with the service department less than desirable. Neither of them has a However, Nathan and Zachary (service manager) have made nearly every encounter with the service department less than desirable. Neither of them has any customer service skills at all and their facial expressions show boredom and a lack at concern. At the last appointment to have our navigation checked Zachary stated that he didn’t make the car and couldn’t help with the issue. So we had to call Hyundai corporate for assistance which they were able to help with over the phone and were incredibly friendly. We are strongly considering having our Palisade serviced elsewhere even though we will have to pay out of pocket. More
by Dr. Turney
Employees Worked With
Zachary
August 20, 2022
Bought a brand new 2022 Santa Cruz limited edition. Only had it 28 days when the transmission went out after 1300 miles. Sent to dealer repair shop and it’s been there over two months now. I’ve made th Only had it 28 days when the transmission went out after 1300 miles. Sent to dealer repair shop and it’s been there over two months now. I’ve made three car payments since they’ve had it and still don’t have it back. I’ve been given excuse after excuse and delay after delay. Told parts are in Dallas but haven’t shipped yet for weeks. No solid ETA on when I’ll get it back. Service dept has been rude when asking for follow up status. Would not recommend this dealership or vehicle to anyone. More
by roger.donham
Employees Worked With
Nathan in service dept. , Rick McGaugh
