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Crain Hyundai of Fayetteville

Fayetteville, AR

4.1
1,724 Reviews

1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

September 22, 2022

Great service, knowledgeable , convenient, Nice clean Dealership, everyone is Friendly and very helpful, I appreciate their efficiency. Michael Sutton is my salesperson Thank you so much! More

by Keytherapy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Sutton and Finance Person
September 22, 2022

Always helpful and kind. When I was waiting for my husbands sub, I had at least 4 people that I can remember stop and ask me if I needed a drink or anything. More

by toddstephfrost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R G, Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace
September 22, 2022

The staff was professional and friendly. The financial associate went above and beyond to help us! More

by amankins79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember all their names
Sep 22, 2022 -

amankins79 responded

Yes

Sep 22, 2022 -

Crain Hyundai of Fayetteville responded

Thank you for your kind words and 5 Star review. We appreciate and thank you for your business. If I can be service call 479-695-5807 or email at richardmcgaugh@crainteam.net. Best regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

September 22, 2022

There was great communication from the beginning of the process to the end of the process. More

by John B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Way
September 20, 2022

Everyone is very patient with me while I learn the infotainment system for my vehicle More

by Janetparris1995
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maintenance Department
September 20, 2022

Prompt service with detailed information on what additional items are needed and quick service guaranteed! More

by Teresa.morton1267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R G, Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace
September 20, 2022

Been using Crain since day one! ! Trust their team to keep my 2014 Veloster up and running great. Was in for an oil change and a check of a few small things. They did a great job an More

by MPWWILLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September and Service Desk personnel.
September 19, 2022

I've been coming here for service for several years and over the last few months things have really gone down hill. Two instances in particular, one was when they had to remove my steering wheel for servic More

by gchristo49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know anyone's name.
Sep 22, 2022 -

Crain Hyundai of Fayetteville responded

I apologize that you are having issues with your steering wheel. If you will contact our service manager Zach Reither he will be able to schedule an appointment so that we can further diagnose the problem. If you will furnish me with the correct information, I will see that your contact information gets updated. Please furnish name, phone number, address and email. Again I apologize for any inconvenience this may have caused you. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Sep 28, 2022 -

gchristo49 responded

Thank you, what is the best way to contact you with my information?

September 18, 2022

This dealership is where I go to do all of the maintenance on my 2017 Hyundai Elantra. The service team her is always very efficient, helpful, and transparent. More

by irvinmartinezspringdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R G, Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace
September 17, 2022

Service doesn’t match the Genesis level of service expected. Efficiency in general isn’t a strong point. Disappointment follows each visit and some sort of call back is required. Love the GV70. More

by Melissa Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service- yet no service members listed. This speaks volumes!
Sep 19, 2022 -

Crain Hyundai of Fayetteville responded

Ms. Anderson, I understand you have had some issues with your Genesis that we have not been able to duplicate or diagnose. I am not going to make any excuses for the lack of follow up on our part. Absolutely no excuse for the poor communication and poor follow up, again I apologize. If I can be of service or if I can help you in the future please call me at 479-695-5807. I am happy to give you updates on your service or get answers for any questions you may have. Rick McGaugh Customer Relations Manager Crain Hyundai / Genesis of Fayetteville richardmcgaugh@crainteam.net

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