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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.1
1,724 Reviews
Call Dealership (479) 335-5908
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1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

October 03, 2022

Customer service made it easy, smooth transaction, knowledgeable about what we were looking for, clean dealership and friendly More

by Keytherapy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Sutton and Finance Person Zac
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October 02, 2022

Mike Wallace is the best salesman I have ever dealt with. He made buying this car so simple and I would recommend him to everyone I know that is in the market for a new vehicle. More

by vickilynnhadley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach did our financing and he was excellent at explaining every detail, Mike Wallace
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October 02, 2022

Jeff greeted us quickly, listen to carefully, and then showed us what was available. The rest of the staff worked efficiently to complete the transaction to our satisfaction. More

by Grandma Pat
Recommend Dealer
Yes
Employees Worked With
Jeff
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October 01, 2022

Very easy to work with very professional did the work quickly left the car cleaner than it was excellent service More

by Tim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
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September 29, 2022

Very helpful and extremely fast. If possible, we will do business with them again. Thank you More

by cbrumbley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sutton and Zack from financing
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September 28, 2022

Sales team is wonderful but service team needs training on the word service which I believe they are trying to do. More

by CULTIVATEDCHAOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t really work with admin , R G, Marketing Team, Rick McGaugh, Mike Wallace
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Sep 28, 2022 -

Crain Hyundai of Fayetteville responded

I am not sure exactly what the issues you had with our service department are but the fact that you gave us a one star for friendliness warrants an apology. Our goal is to take care of customers in a professional, polite and friendly manner. Obviously in your case that did not happen. We are in the process of training for staff members. I am happy to discuss your service visit or answer any questions you may have. Feel free to reach out to me at 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Richard McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Sep 28, 2022 -

CULTIVATEDCHAOS responded

Rick, you and I spoke on the phone at length, you even gave me your number to call if I ever had issues again. We talked of how the department needed training and how they didn’t so much as smile. We also spoke of how one service employee said he had no idea “what I was talking about”. An apology is owed here, by you to me. I did mention in my comment that my understanding was the service department was undergoing training so anyone who read my comment would know concerns were being addressed. If you cannot take honest reviews don’t request them. You have crossed a line with this customer which should never be crossed.

Sep 28, 2022 -

CULTIVATEDCHAOS responded

Rick, my apologies to you if I misread your intent with your response. My experience with the service department was my first and did not go well as you know. I’m still a bit raw.

Sep 28, 2022 -

Crain Hyundai of Fayetteville responded

I am so sorry that you felt that I did not apologize. I felt that I did apologize several times during our phone conversation. I meant my comment that we did not act in a professional and polite manner to be an apology. Obviously the comment did not come off as intended. I profusely apologize and just want you to know that I understand your frustration. As I told you on the phone our service advisors were in customer training the day we spoke. I do thank you for your comments and feedback and have visited with the service manager about our conversation. We do thank you for and appreciate you and thank you for your business. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

September 28, 2022

They had what I wanted with their wide selection of vehicles and delivered what they promised. More

by ROBFERG2017
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Wallace
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September 28, 2022

They had our car for over 3 MONTHS. Communication was impossible and the funny thing is it was because their assembly process left metal shavings in the engine block causing it to fail More

by Umpreach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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Sep 28, 2022 -

Crain Hyundai of Fayetteville responded

I apologize that it took so long to get your vehicle repaired. Yes Hyundai, is addressing issues with their engines. We, Crain Hyundai, can only replace an engine after Hyundai corporate authorizes the replacement. We have to wait for Hyundai to send us the replacement engine and parts. This is taking longer than we like. We definitely could do a better job of communicating and giving our customers updates on their vehicles. Again for the lack of follow up I apologize. If you have further comments or questions please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Oct 03, 2022 -

Umpreach responded

I understand the process you have to follow. But WHY did it take over two weeks to even get the car diagnosed? It sat in your lot for over TWO WEEKS and NOTHING was done. And then almost every time we got any information, it was because we had to call repeatedly, and once I even left a message for the GM of the dealership, which I then received a hasty (and very testy) call back. Compare this with my "regular" mechanic. I drop off my car, I get a text that they received it. It goes into the bay, for something as simple as an oil change, and I get a text. As soon as it is done, I get a text with a report. And that's for an OIL CHANGE. That's the kind of customer service that values me and my time as a customer. You were replacing an ENGINE. An engine that failed because of YOUR COMPANY'S faulty assembly processes. Your company was at fault. And yet I was made to feel like an inconvenience, all the while I was down a vehicle for over THREE MONTHS. You can do better.

Oct 03, 2022 -

Crain Hyundai of Fayetteville responded

Again, the reason that your vehicle was not diagnosed for two weeks is that we could not get to your vehicle before then. As you stated, the engine problem is an issue for multiple owners. Just as we diagnosed, ordered and installed your engine, we have other customers that are waiting their turn while we take care of you. It is simply a situation that we take care of customers one at a time. Again I am sorry that it took so long. As I stated, we did a poor job of following up and communicating with you and again I apologize. Yes we can always do better. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

September 27, 2022

I’m really surprised you keep sending me these reviews. I bought a car in October of 2020 and have the worst experience with this dealership. The motor went out of my car and My husband had to tow my car More

by apeck77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department and a salesman that is no longer with them.
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Sep 27, 2022 -

Crain Hyundai of Fayetteville responded

Mr. & Mrs. Peck, You and I have discussed your service issue in length. Again I apologized that we did not do a better job of communicating with you either about your repair or rental vehicle. I don't have anything to add other than we do appreciate and thank you for your business. Feel free to call me at 479-695-5807 if you have additional comments or questions. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

September 27, 2022

Dealership has promised valet service, but, it’s non existent. Service department had no idea about time to get job done More

by TODD.BRADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marketing Team, Rick McGaugh, Mike Wallace
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