Crain Hyundai of Fayetteville

TUSCAN Husband checked under the hood before leaving on a road trip. Battery had acid all over it. Husband cleaned off the acid and unplugged the battery to Husband checked under the hood before leaving on a road trip. Battery had acid all over it. Husband cleaned off the acid and unplugged the battery to reset the battery (weather changed cause tire pressure light to be on). After resetting the battery the car wouldn’t start, not even with a jump. Husband took the battery out but because of all the previous acid one cable disintegrated during the process of pulling the battery out. After some research the dealership was the only way to get a new one. We had to get the car towed, and the part had to be ordered. No loner car was offered, and we ended up having to rent a car for our trip to visit family. The dealership called on Monday, and said the part was going to be $350, (if you bought the generic one without sensors at orileys it’s under $25). I had just had an oil change in mid November and I asked if there was anyway we could of caught this issue sooner and the man on the phone said no, and it was all my husbands fault for touching the battery to begin with. He said the part would be in in a few days. We had returned the rental car and asked If there was anyway I could get a loner because by husband and I have different work schedules and he said he didn’t have any. So thankfully on Wednesday when I picked up my car the bill was cheaper than what they said on the phone. However the November oil change, that I had a scheduled appointment for was over 2.5 hours. I purchased the car from Bentonville and their service department was always rude so I started going to Fayetteville thinking they may be friendlier. So when this car is payed for, I do not plan on purchasing another vehicle from them. More

Clean shop. Very professional. While current hyundai was getting recall service I investigated a new car with Bryan. Very professional.Love the Hyundai brand. Will be a hyundai owne While current hyundai was getting recall service I investigated a new car with Bryan. Very professional.Love the Hyundai brand. Will be a hyundai owner for the foreseeable future. More

Very thorough The service department is very thorough. They discuss any work/charges BEFORE they are completed so I can choose what services to get. They also let m The service department is very thorough. They discuss any work/charges BEFORE they are completed so I can choose what services to get. They also let me know what services are recommended for my vehicle. More

Service dept Great service dept very friendly and prompt. Nice personnel and helpful. Needed work done daughter was from out of town and needed it fixed and they d Great service dept very friendly and prompt. Nice personnel and helpful. Needed work done daughter was from out of town and needed it fixed and they did it More

Poor service Im little disappointed in what I was told when I baught my 2018 Elantra. They told me when I baught it I could come in and get the payments lowered or Im little disappointed in what I was told when I baught my 2018 Elantra. They told me when I baught it I could come in and get the payments lowered or trade it for a new one & that peaople will mostly trade them in so I did & I was turn Down it was a lie & was also told Mercedes Benz painted yawls cars... now creg was a good c at dealer. But the crew y’all have there now are not to nice & like I said I’m disappointed I had sent Jennifer and Leonard Smith to buy a car but I don’t think I will send anyone else More

Great customer service We always have a positive experience when we visit Crain Hyundai! Professional, courteous, friendly & efficient customer service! No problems encounte We always have a positive experience when we visit Crain Hyundai! Professional, courteous, friendly & efficient customer service! No problems encountered this time either! Thank you Crain Hyundai! More

Service work This is the second time they have not washed the car after service. This would not be as big of an issue except I drop off at 730 am and pick up afte This is the second time they have not washed the car after service. This would not be as big of an issue except I drop off at 730 am and pick up after 3 pm. Otherwise all is great More

Service Great service and detail of my car. So clean and fresh! Very friendly, gave me a ride to work! Totally recommend! Thank you soooo much! Great service and detail of my car. So clean and fresh! Very friendly, gave me a ride to work! Totally recommend! Thank you soooo much! More

Engine problem I had a problem with a new engine. it was quickly diagnosed and a loaner car was given to me. The repair was accomplished in just a couple of days and I had a problem with a new engine. it was quickly diagnosed and a loaner car was given to me. The repair was accomplished in just a couple of days and I was back on the road with my car. There are no more problems. More