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Crain Hyundai of Fayetteville
Fayetteville, AR
1,724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,724 reviews
April 30, 2019
Had recall and 30,000 miles done. All work was done quickly and efficiently. Everyone was knowledgeable, friendly and efficient. They listened to our concerns and addressed them. We All work was done quickly and efficiently. Everyone was knowledgeable, friendly and efficient. They listened to our concerns and addressed them. We are very happy with the service we got. More
by ANKATA
Verified CustomerEmployees Worked With
Husband spoke to them not me. So don't know the names.
April 28, 2019
Replaced door lock mechaismm and satisfiled recalls I have driven a Hyundai for the past several years and I don't feel that I would ever drive another vehicle. I'm very satisfied with this group. 😘 I have driven a Hyundai for the past several years and I don't feel that I would ever drive another vehicle. I'm very satisfied with this group. 😘 More
by Millie
Employees Worked With
Braxton
April 19, 2019
Tire replaced that was under warranty. Tire was not in stock and had to be ordered. Service dept expedited delivery to the next day, washed,vacuumed, and returned vehicle in timely manner. Tire was not in stock and had to be ordered. Service dept expedited delivery to the next day, washed,vacuumed, and returned vehicle in timely manner. Great job and very conscientious. More
by Cheryl
Employees Worked With
Do not remember name in service dept. Forget names easily
April 08, 2019
Always good ..... always prompt Crain Service has always done an excellent job for me . I’ve owned a Hyundai since 2013 and have never used any service other than Crain. Crain Service has always done an excellent job for me . I’ve owned a Hyundai since 2013 and have never used any service other than Crain. More
by chuckstuck
Employees Worked With
Mark Proffitt
April 01, 2019
Recall Had my 17 sonata for software recall done but day after it put its self into safty mode which was the recall for to prevent it from happening so car w Had my 17 sonata for software recall done but day after it put its self into safty mode which was the recall for to prevent it from happening so car was at dealer tell they open on Monday but they took care of it and so far no issues! More
by POILKJASK
Employees Worked With
Mikie Manno
March 24, 2019
Oil Change- Tire Rotat Had coupon , all done well as should have been expected. Friendly and helpful as I was expecting. Will need to bring in again for a door problem that Had coupon , all done well as should have been expected. Friendly and helpful as I was expecting. Will need to bring in again for a door problem that could not be addressed at this time. More
by gl_peters
Employees Worked With
Bryan Huddleston
March 23, 2019
Trunk lock When my trunk lock failed I brought my 2017 Sonata into the service Dept. All the guys in the service Dept and Rick M worked to get the trunk open and When my trunk lock failed I brought my 2017 Sonata into the service Dept. All the guys in the service Dept and Rick M worked to get the trunk open and determined the lock was broken. A new lock was ordered and installed. All the guys were friendly and happy to help. I enjoyed watching them troubleshoot the problem. Thanks Crain guys! More
by CINDIG
Employees Worked With
All the service folks, Rick McGaugh
March 23, 2019
The people were so nice. The people are always nice and completes the job to the best of their ability each time you come in. They welcome each of their customers in with a we The people are always nice and completes the job to the best of their ability each time you come in. They welcome each of their customers in with a welcoming smile. More
by kyra.davis
Employees Worked With
Braxton Davis
March 19, 2019
Great james The customer service was great and enjoyable ,the employees were very friendly and did all they could to make our visit the best it could be . The customer service was great and enjoyable ,the employees were very friendly and did all they could to make our visit the best it could be . More
by Dailuna
Employees Worked With
James
March 14, 2019
Not a good place to go I have to say that the service was by far the worst that we have ever seen. First it took almost 2 hours for a oil change with a appointment , secon I have to say that the service was by far the worst that we have ever seen. First it took almost 2 hours for a oil change with a appointment , second the car is scratched on the roof on the passenger side, third the guy that bright the car around smelt so bad that my wife had to leave the windows down for half a day. This car is a 2018 that we just bought from Crain, when I called about the scratches I felt like we were being questioned on the scratches on the ROOF of the car I mean really how would we scratch the roof of the car I would get being questioned about a dent in the fender but the roof come on. This is the 2nd back to back bad experience we have had at Crain and we bought the service plan from Crain. I’m sick seeing how this is the 3rd car we have bought from Crain and will probably be the last. Something needs to change and we need to feel a sense of urgency and security if we bring our car back to your dealership. The service manager is coming by my wife’s work tomorrow to look at the roof but. I hope that we can resolve this and everything will be professional going forward instead of this cluster of a service department. By the way I emailed this to Richard McGaugh on March 7th and still no response. And the service manager came to look at the scratches last week and I don’t have a response there either. More
by scotts1989
Employees Worked With
Rick McGaugh, Fernado Carbajal
