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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.1
1,724 Reviews
Call Dealership (479) 335-5908
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1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

January 10, 2023

Your mother f****** lied to me six times told me you was only going to run my credit three times you run my credit at least 20 times you have dropped my credit score in one month 80 f****** point I'm pissed More

by Kevmanz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
R G, Marketing Team, Mike Wallace
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Jan 10, 2023 -

Crain Hyundai of Fayetteville responded

I understand your frustration that your credit score was affected by having lenders run your information to qualify you for a loan. The reason that we submit a credit application to more than one lender varies but generally a customer's credit score, term of the loan ie, payment and length of the loan affect whether a bank will approve the loan. Many times the credit application must be sent to multiple lenders to get the terms that a customer wants. It is my understanding that multiple inquiries affect credit scores for a short time and then drop off your credit report. We appreciate and thank you for the opportunity to serve you. If you have questions or if I can be of service please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jan 10, 2023 -

Kevmanz responded

Im still getting letters in the mail from bank denials more than 20 some like arvest are 4 denials xxx my score is droping every day now on top of everything else im going to have to pay lexington law to fix this it will not fix its self also your salesman mike gave me and my 5 yr old the flu you shouldn't let your employees come to work when they have the flu he didn't tell me until we were there for two and a half hours

January 08, 2023

We had a great experience at this dealership. They listened to what we wanted, worked hard to find it for us, and took care of us every step of the way. More

by SCOONER4911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wallace
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January 05, 2023

I had an unpleasant experience with the service manager(TJ) of mistaken identity. The guy kept yelling at me I owe him money even after saying that it was first visit without verifying any facts. A More

by Arsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ
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Jan 05, 2023 -

Crain Hyundai of Fayetteville responded

Let me apologize for the case of mistaken identity. I don't think TJ meant to yell at you but he can be direct. Again I apologize if he made you feel uncomfortable. I want you to know that we sincerely appreciate and thank you for your business. If I can be of service or if you have additional comments please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Best regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteivlle

January 05, 2023

The dealership salesman yelled at me when I purchased a Hyundai from another dealer because I got better features with a better price. The Crain service dept tried to rip me off on a warranty issue. When More

by Trooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Proffitt
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Jan 06, 2023 -

Crain Hyundai of Fayetteville responded

Let me begin by congratulating you on your new Hyundai. I have to say that I am surprised to hear that you felt that Mr. Proffitt yelled at you, this would be out of the ordinary for him but I apologize if you felt he was less than professional. I cannot address the service issue since I do not have your name or contact information but am happy to discuss your service visit if you will call me at 479-695-5807 or email richardmcgaugh@crainteam.net. Our dealership is competitively priced with other dealerships in the area. Again if I can be of service or answer any questions please contact me. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

January 03, 2023

Staff are informative and do a great job. They answered any questions I had and did a good job. More

by HALEY.HOLLIDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac
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January 02, 2023

The waiting area is pleasant and comfortable. Service was quick and got the job done. More

by akabanuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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December 31, 2022

Appreciated and enjoyed the friendliness and helpfulness of the salesman and finance. Hope they are still there when I get ready to buy my 4th Hyundai More

by SUEANN731
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Cox
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December 31, 2022

Salesman was good. Finance gut was awesome. Follow up lacking. Not much communication there no More

by Julietucker31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Sutton
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December 29, 2022

Thankful to deal with Andrew. He was able to get my car inspected the first day I talked to him. Mason had my car for a week and it never left the parking spot I parked it. More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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December 28, 2022

Great service- loved working with Jim Cox. Highly recommend and would return. We love our car. More

by katiemed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Cox
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