Crain Hyundai of Fayetteville

Always helpful when I’m in need of any assistance! Anytime that I have had any questions about anything they were very prompt to getting me the information and which I needed and always very courteous Anytime that I have had any questions about anything they were very prompt to getting me the information and which I needed and always very courteous when they’re working with me! More

Review Very nice people to deal with. close to where I live very convenient always clean fast service I do not remember the names of people Very nice people to deal with. close to where I live very convenient always clean fast service I do not remember the names of people More

Appreciate Hyundai I appreciate the Crain team. Mark Proffitt is knowledgeable of the cars you have in inventory. Always a pleasant experience. I love my new sonata. I appreciate the Crain team. Mark Proffitt is knowledgeable of the cars you have in inventory. Always a pleasant experience. I love my new sonata. More

Unfailing Quality Service I have been taking my Hyundai to Crain of Fayetteville ever since I purchased it in 2010. I have never had an unhappy experience with anyone or been I have been taking my Hyundai to Crain of Fayetteville ever since I purchased it in 2010. I have never had an unhappy experience with anyone or been disappointed in the service I received there. Even when I;ve asked for something a little extra, like vacuuming out my trunk, they have done it without missing a beat. Everyone at this dealership's service department has consistently treated me with respect and have always answered any questions I've had, without ever making me feel that they were silly, stupid, or unwarranted. As a female of a certain age, this is particularly appreciated. More

Incomplete service Were not diligent in completing services. Interior was not cleaned upon request and available coupon... exterior of car had dirty film. Ask for certa Were not diligent in completing services. Interior was not cleaned upon request and available coupon... exterior of car had dirty film. Ask for certain maitence items checked with no response.. tire sensor light still on, rear mirrors still unable to position properly, radio displays wrong station as to sound playing, drivers side plastic piece along floor interior of door keeps detaching causing tripping hazarrd exiting of vehicle. All concerns were made known but ignored by service department. Second visit these concerns were not addressed by Crain Service Department. More

how Crain ripp people off I spent $1200and was still charged $20 per bulb that just snapped in x3 plus $5 for each one. it sad time when loyalty to a company gets you nothing. I spent $1200and was still charged $20 per bulb that just snapped in x3 plus $5 for each one. it sad time when loyalty to a company gets you nothing. The reason was some people can’t do it. Well don’t take advantage of those people. Sometimes curtesy brings customers back. I wouldn’t look for me in the future. Oh those bulbs were accessible from trunk. More

Prompt and Courteous From beginning to end the experience was smooth. Booking the appointment on the My Hyundai AP was easy and fast and immediately confirmed. The day bef From beginning to end the experience was smooth. Booking the appointment on the My Hyundai AP was easy and fast and immediately confirmed. The day before my service they called to remind me which I appreciated. At the dealership I was greeted at my car and they were very professional. Short time later I’m back on the road. If everything in my life went as well as this it would be wonderful. More

Major Repair My car is one of the Hyundai engine recall autos. Returning from Branson, the engine failed with three grandchildren and their other grandmother on b My car is one of the Hyundai engine recall autos. Returning from Branson, the engine failed with three grandchildren and their other grandmother on board. We received a wrecker service to Crain from Hyundai. I feel like they were responsive to my needs. They took time to diagnose the degree of engine failure. When it was determined a total engine replacement was needed, they provided a loaner and explained this job would take about a month. When the repair was nearing completion, I received telephone updates. They even delivered my car and picked up the loaner, sine I had recently broken my foot and wasn't allowed to drive. More

Calls not returned, car sold to me has multiple issues Had car less than 1 month. Needs new transmission, radio doesn’t work, needs rotors, windshield fluid doesn’t work, multiplezip ties holding underneat Had car less than 1 month. Needs new transmission, radio doesn’t work, needs rotors, windshield fluid doesn’t work, multiplezip ties holding underneath together, etc More