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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.1
1,724 Reviews
Call Dealership (479) 335-5908
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1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

January 14, 2023

The sales department was great. Service department is incredibly inept. Communication between team members and customers is severely lacking. More

by Julietucker31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Grey
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Jan 16, 2023 -

Crain Hyundai of Fayetteville responded

Ms. Tucker, Thank you so much for taking the time to give us some constructive feedback on your experience with our dealership. I am happy to hear that our sales department took good care of you. Obviously, our service department did not meet your expectations and apparently the follow up from the service department was lacking, I apologize. I am always happy to answer any questions you may have. As we discussed on the phone, I will follow up with the service department to get the issue with your warranty taken care of. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

January 14, 2023

The sales person listens to me and found what I needed and all people treated me with respect. More

by Taylor2540
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
R G, Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace
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January 14, 2023

Nice, convenient service. Always willing to help a customer. I trust them to do a good job repairing my car. More

by Ldeavens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marketing Team
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January 14, 2023

The salesman, Mike, was very patient and helpful. The gentleman whose office I went into to sign paperwork was also very patient, taking time to explain it all to me. I will recommend this dealersh More

by Cfelton1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name, but I went in his office to sign papers… Mike Wallace can tell you who it was, Mike Wallace
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January 14, 2023

Very friendly. The staff worked together to find us a car which is uncommon. Will recommend your place in future More

by jeffthompson0101@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam. Salesman.
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January 12, 2023

$5000 dealer price adjustment for new Santa Fe! !! I guess they don't care about repeat customers. Never again will I visit this dealership. More

by simone1215
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
New Car Sales
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Jan 12, 2023 -

Crain Hyundai of Fayetteville responded

Yes, we and many dealerships have a market price adjustment on high demand vehicles. With limited stock and continuing supply chain issues new and pre-owned vehicles are at a premium. Keep in mind that we do offer incentives and higher values for trade-in vehicles. We appreciate the opportunity to serve you. If you have questions or additional comments please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jan 12, 2023 -

simone1215 responded

I understand market adjustment but $5,000 that's unreasonable. Especially on a depreciating asset. What's that vehicle going to be worth 2 years from now when this is all over and your supply chain problems have been corrected? No wonder there's such a high turnover in the automobile business. Employees don't care about repeat business. They're going to be gone 2 years, 3 years from now. How is that customer going to feel 2 years from now when they realized they made such a ridiculous decision to pay that high market value adjustment.

January 12, 2023

I had the oil change service performed a couple of weeks ago. I asked to have nitrogen put back in my tires and they said their machine was broke. I asked them why they didn’t wash the car and they said the More

by PROFITStrategies@aol.com
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jan 12, 2023 -

Crain Hyundai of Fayetteville responded

I apologize that we have had issues with our some of our equipment. I know that we have ordered parts to remedy the issues. I have had a discussion with the general manager and service manager to make sure that they are aware of the problems. Thank you for your feedback. If you have questions or additional comments please call me at 479-695-5807 or email richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

January 12, 2023

Service department gives every reason why they can’t help the customer. In addition, the service department doesn’t answer phones and no one calls back. Have been waiting over a month for someone to call me More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
PJ
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Jan 12, 2023 -

Crain Hyundai of Fayetteville responded

Matt, If you will call or email me with your contact information, I am happy to follow up with your regarding the status of you vehicle. I apologize that no one has communicated with you and again I am happy to get you updates. My number is 479-695-5807 or you can email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

January 11, 2023

Took my car in for an engine replacement the team kept me informed on what they did and I got my vehicle back in a timely manner. More

by J_SHAMMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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January 10, 2023

It was a great car buying experience at Fayetteville’s Crain Hyundai. Our salesman Mike Wallace was very informative. More

by gayle.pullease
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt, Jim Cox, Mike Wallace
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