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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.1
1,724 Reviews
Call Dealership (479) 335-5908
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1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

January 28, 2023

James cox was excellent! The finance guy was great. Dealership was very clean. Great place. More

by teresahattabaugh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Cox
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January 26, 2023

Easy to deal with. Would have liked to get it in sooner but understand they were busy. Very seamless repair and I was on my way. More

by kbak9837
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy in service
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January 26, 2023

Great dealership, great product and customer service. Much better by far than the Bentonville dealership. This is our 5th Hyundai purchase. More

by Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wallace
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January 23, 2023

Very pleased with the experience at Crain Hyundai of Fayetteville in my recent vehicle purchase. More

by Alicia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt, Jim Cox, Mike Wallace
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January 23, 2023

Very friendly and patient. I appreciated that many came to introduce themselves, and they showed me around the dealership/service department. More

by Bonnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Butler, Grey Brunson, Marketing Team, Dylan Way, Mike Wallace
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January 21, 2023

Always satisfied with their service. They are superior with customer service. Would recommend them to others. More

by ROBERTJACKSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Cox
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January 21, 2023

Friendly and patient. I appreciate that everyone took the time to introduce themselves and show me around the dealership. More

by Bonnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
R G, Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace
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January 18, 2023

Pleasant experience, everyone was nice. Work done in a timely manner. Place was very clean. Thanks! More

by NJAMES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wallace
Report | Print
Jan 19, 2023 -

Crain Hyundai of Fayetteville responded

While we appreciate your three star review, please let us know how we can give you a five star experience. Thank you for your feedback. If you have additional comments or questions please contact me at 479-695-5807 or email: richardmcgaugh@crainteam.net. Best regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

January 16, 2023

When we purchased our vehicle, we were told we would get free oil changes for 3 years, 36000 miles. They didn't say anything our last oil change, but when we went in for a warranty repaired, were told we wo More

by cwilliams53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't work with any of those people, so can't rate them
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Jan 16, 2023 -

Crain Hyundai of Fayetteville responded

Mr. /MS. Williams, I apologize for any misunderstanding about your complimentary service package, oil changes and tire rotations from Hyundai. No change has been made in the complimentary package. The complimentary package is for 3 years or 36,000 miles which ever comes first. I am confident that these terms are outlined by Hyundai in all of their advertising platforms ie internet, radio, tv, and social media. Again my apologies if you felt you were misinformed. If you have additional comments or questions please call me at 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

January 16, 2023

Service department recommends all needed services and preventative maintenance schedules. Clean and professional staff and nice building. More

by casecz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Cabello
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