Crain Hyundai of Bentonville

Sale And Service Reviiew My salesman was Darren Andrews and I enjoyed working with him. He was very quick to respond to any request for information that I made. He spent par My salesman was Darren Andrews and I enjoyed working with him. He was very quick to respond to any request for information that I made. He spent part of several days with me and was very helpful and pleasant.. He clearlly was well informed about Hyundai products. More

Satisfied We have purchased 4 Hyundai from this dealership. I never see myself going anywhere else. They have always taken care of my family and I We have purchased 4 Hyundai from this dealership. I never see myself going anywhere else. They have always taken care of my family and I More

Very Satisfied My husband and I were very well taken care of. Only wish the cars on the lot were the same price as the website suggested. My husband and I were very well taken care of. Only wish the cars on the lot were the same price as the website suggested. More

Great buying experience. Easy to work with. I got a great deal on a great car. No pushy salesmen. Great price for trade in. They have earned my future business. Easy to work with. I got a great deal on a great car. No pushy salesmen. Great price for trade in. They have earned my future business. More

My experience at Crain It took over a month to receive the necessary paperwork to register and pay taxes for the vehicle. I'd contacted the dealership multiple times via pho It took over a month to receive the necessary paperwork to register and pay taxes for the vehicle. I'd contacted the dealership multiple times via phone and text. Each time I'm told not to worry the paperwork is in the mail. At one point I was told that Finance would call me first thing the next day. They never called... When I called Finance I was told that the paperwork had left the home office and was on the way. Several days later I checked with the general manager and he confirmed that there wasn't any record of finance checking on my paperwork and it didn't look like the paperwork had been mailed. Instead of simply telling me that my paperwork had been delayed which would have been completely acceptable, the individual in finance said that it was on the way. When the paperwork did arrive, the date stamp was several days after the date finance had given. I love the new Tucson, and was actually considering purchasing a Santa Fe for my wife.. but I'm concerned with the lack of respect finance had for their customers time after the sale. The Manager that I spoke with was very professional and was able to redeem the entire process to an extent. I would consider purchasing from Crain again, Darren in Sales was great, the overall buying experience was good and the entire team chipped in to help when he wasn't there. Terry was great as well,he helped with the ins and outs of the vehicle and arranged to have the windows tinted the first week. Unfortunately I would be a little hesitant to work with the same individual in finance again. Thank you, ---Updated Aug 2016--- I'd thought this issue was resolved. After the issue I'd had earlier this year, I'd met with the general manager who apologized and said he would address the issues with his team members and had promised additional oil changes as a way of making amends. As a result of that meeting I'd changed my rating from "would not recommend" to "recommend". During a recent service, I was informed that there was no record of this in my account.. Unbelievable. I'm not sure if this was simply a mistake or if the dealership is in the habit of not honoring what was promised.. I was in the office while he keyed the info on his pc. I ask the service department to please verify with Terry, but they would only call the sales person.. who would not come the service department. Please Be sure to get everything in writing with dealing with Crain of Bentonville. Unfortunately I'm forced to remove my recommendation. More

Amazing! "Darren Andrews is the ROCK STAR at the dealership! I purchased a velsoter during a hard time a year ago from him and he was amazing! Everything he "Darren Andrews is the ROCK STAR at the dealership! I purchased a velsoter during a hard time a year ago from him and he was amazing! Everything he promised came true!!!!!! Some idiot hit me and my baby girl (car) like a month ago in a 4 car collision......I had just made the 12th payment........SERIOUSLY! Darren was right there by my side the whole way thru my panic!!!! He got me in a new RED veloster in a month as if I never had ANY accident.....WHO DOES THAT? Darren Andrews makes ""stuff happen""! Windows tinted today.....she is so beautiful and he DID IT ALL! He is always available for any flat tire, oil change and loaner car......you can't go wrong with this man! The WHOLE TEAM at the dealership is LOYAL to you ALWAYS!" More

Misty I recommended another sale a week later. I absolutely love Phillip...excellent salesman! Pat in financing was great too! I also love the quality and p I recommended another sale a week later. I absolutely love Phillip...excellent salesman! Pat in financing was great too! I also love the quality and peace of mind I get from Hyundai's vehicles. Fantastic dealership and staff. More

Great My experience at Crain Hyundai was great. I enjoyed our sales associate, Kameron. Everyone there helped me find a car that I could afford and liked. My experience at Crain Hyundai was great. I enjoyed our sales associate, Kameron. Everyone there helped me find a car that I could afford and liked. More

Awesome customer service Purchasing a vehicle at Crain Hyundai was great, It's refreshing to work with sales and service people that are so courteous and well informed of the Purchasing a vehicle at Crain Hyundai was great, It's refreshing to work with sales and service people that are so courteous and well informed of the products they carry More

New Sante Fe Great professional service, friendly and helpful. The 2017 Sante Fe is just what I wanted with the extra row wonderful for my Grandchildren. My Grandd Great professional service, friendly and helpful. The 2017 Sante Fe is just what I wanted with the extra row wonderful for my Grandchildren. My Granddaughter loves the back row so she has control over temperature and can plug in her phone. More