Crain Ford of Little Rock

Purchased a used 3/4 ton truck from them last month, and the entire experience was incredible. From Michael Norton the GM, to Storm Tipton, and Keith Clark in Finance, the process of trading in and buying the entire experience was incredible. From Michael Norton the GM, to Storm Tipton, and Keith Clark in Finance, the process of trading in and buying was incredible. I would highly recommend them for your vehicle purchasing needs!!! More

Absolute nightmare experience. Do yourself a favor a stay far away from Crain Ford. I went in to buy a truck they had listed on their website. The salesman confirmed it was availab Do yourself a favor a stay far away from Crain Ford. I went in to buy a truck they had listed on their website. The salesman confirmed it was available , and I took it for a test drive. We came back in to start the paperwork and was then informed by another salesman that the vehicle was on hold for a customer who had put a deposit on it and he had just not removed it from the website. So after that initial hiccup I found another vehicle that I liked we completed the purchase I got the vehicle and took it home before realizing that it needed a cam phaser repair. I had purchased their platinum warranty with the vehicle and was told by the finance manager that the deductible would be $100. However, when I took the vehicle into their service department to start the repair I was told that my warranty had mysteriously been canceled. It took several days to determine that an error had been made and the warranty was canceled without my authorization. After getting the warranty reinstated I was then told that my deductible would actually be $500 not the $100 that was originally quoted to me. Next, I found out just today that the payoff for my trade in was sent to the wrong finance company. I now have a late payment on my credit report and late fees assessed on the account due to Crane's failure to send payment to the correct leinholder. And lastly it has now been over a month since my purchase and I have still not received the purchase paperwork to register the vehicle, so I now have late fees for that too. Stay far away from Crain Ford More

Absolute lack of integrity and follow-through. We were told one thing would happen and it didn't - and in reality, the situation was made worse as opposed to being made better. Not going in to det We were told one thing would happen and it didn't - and in reality, the situation was made worse as opposed to being made better. Not going in to details, but typical shady car dealers...and yet another awful car buying experience. More

We should have used this site to check out Ford Crane's reputation before we purchased a vehicle. Hoping others will not be taken in by their lack of integrity. Very unhappy with the 2022 Expedition that reputation before we purchased a vehicle. Hoping others will not be taken in by their lack of integrity. Very unhappy with the 2022 Expedition that we purchased. There are 31 family members in our family and they will be told not to look there. More

Positively the worse experience I have had with a dealership. Bennie stated several times 'I will make it right, we want you to be happy' Well I am not happy. There were essentially NO brakes on t dealership. Bennie stated several times 'I will make it right, we want you to be happy' Well I am not happy. There were essentially NO brakes on the car and they knew it as Jose drove the car from Little Rock to my home. Before I could test drive it, he left! Imagine my shock when I drove it and all but ran through a 4-way stop because of no brakes. Getting it fixed cost $2,694 and "Management" and Bennie offered me $600 to settle. The almighty dollar is all they care about, not your safety or make a returning customer. NEVER BUY ANYTHING HERE OR HAVE ANYTHING WORKED ON - THEY DO NOT KNOW WHAT THEY ARE DOING. More

THOSE GUYS HAS NO IDEA WHAT THEY ARE DOING, maybe they in compatibility to sell inexpensive vehicle, but the expensive vehicle won't be an option to buy from them because they want to keep your funds 3 w in compatibility to sell inexpensive vehicle, but the expensive vehicle won't be an option to buy from them because they want to keep your funds 3 weeks on their bank account before they released to client. They also talking very disrespectful . More

This was the worst dealer experience i have ever had. Took my truck in for simple warranty work. To fix a leak in the door handle. Picked it up a few days later and found out they had used up 1/4 tank of Took my truck in for simple warranty work. To fix a leak in the door handle. Picked it up a few days later and found out they had used up 1/4 tank of my gas, racked up miles and scratched my neawly installed window tint. Even found dog hair inside my truck. Brought it all to their attention before leaving and they denied until i showed them pictures of when i dropped it off. Notified the manager, never received a response. They obviously dont care. Take your Ford anywhere else. More

I contacted the dealership online and got a response from Warren asking me what I was looking for. I gave him my list of wants and he found the perfect at for me. I made my appointment for a Saturday morning Warren asking me what I was looking for. I gave him my list of wants and he found the perfect at for me. I made my appointment for a Saturday morning, test drive the car and sat down to work out the details. He was amazing. We hit a small bump in the process, and I almost walked away, but he and the finance guys worked on my deal until we got it right for me. This is the third vehicle I bought from them, and if I buy another, Crain Ford in Little Rock will be my first choice! Good job guys! It was nice working with you. More

If I could give less than one star that would be perfect. As mentioned in another review- prior order, build and deposit…. Car shows up and over 15k in overage charges. Dealership doesn’t care and has no mor As mentioned in another review- prior order, build and deposit…. Car shows up and over 15k in overage charges. Dealership doesn’t care and has no morals. Place is turning into a dump and is suitable for the management team. Service is brutal as well. More

Imagine pre-ordering a car and waiting 2 years for it to be made. Finally, after numerous shipping delays, you get the call. It looks glorious. You take it for a test drive. It rides better than you could'v be made. Finally, after numerous shipping delays, you get the call. It looks glorious. You take it for a test drive. It rides better than you could've imagined. You're ready to spend your hard-earned money. The manager sits down and informs you that the vehicle that you priced out, pre-ordered two years ago, waited to be built, was delayed twice during shipping is not only going to cost you what you thought it was but there's also a 48% markup on top of that. FORTY-EIGHT xxxxING PERCENT. I'm happy to pay a dealer markup to pay the bills and make some profit for you, but seriously, go xxxx yourself. Zero transparency during the entire process that this would be the case. No heads-up, whatsoever. Chalked it up to the pandemic and some other garbage about inflation. No. Simply put this is just another example of greed, milking a global pandemic and the Ford hype-train. See original window sticker with MSRP of $51,220. Also attached is their price sheet of $75,827.99. More