Crain Ford of Jacksonville

Such a waste of my time First. Repeatedly told them I needed a cash out on my truck to pay off another loan so I could afford the new truck. No down payment and sales tax i First. Repeatedly told them I needed a cash out on my truck to pay off another loan so I could afford the new truck. No down payment and sales tax included. Back and forth with pictures of my truck, the truck I wanted, the rates, etc. Finally, got the amount and I stated I wanted to make sure they had the check ready for my truck when I drove the 2 hours to get there. Got there, the truck was still getting 'detailed'. Talked with the sales person I had worked with on the deal....he then had me talk to another person who stated there was no check. He had applied the equity to a down payment! So we left...another 2 hours home; no truck. THEN the Manager/Owner texted me stating he was sorry for the confusion and would make it right, but my payments would go up. I said no thank you. He then said he would make it right...texted me over and over...the last one was at 12:47...I'll make this work, I'll text you back in a few minutes. Then of course.....SILENCE....I texted back three times...SILENCE. Bottom Line....go somewhere else. I know the tactic of "get em in the door and then we will work em'...flip flop on whatever you said, OH, there was a communication error...try to add stuff, etc. Save YOURSELF some time and just go to Homer Skelton Ford in Olive Branch or really any other place...Unless you like wasting time. More

Great service after the sale! It’s one thing to find a dealership that gives you the warm & fuzzy’s on the price of a new truck but finding Service after the sale is an entirely di It’s one thing to find a dealership that gives you the warm & fuzzy’s on the price of a new truck but finding Service after the sale is an entirely different quest. Well, we found Service after the sale at Crain Ford of Jacksonville! We had a couple of issues (nothing major) with our new F150 about a week after our purchase but Tim and his service department treated us like royalty! I highly suggest you go see the good people at Crain Ford! Glad we took the Crain Ford Exit! More

Great place Great people great service I would definitely buy and service my vehicles at this dealership, I always enjoy talking to the employees and feeling at h Great people great service I would definitely buy and service my vehicles at this dealership, I always enjoy talking to the employees and feeling at home while I’m there More

Excellent Sales and Service! Crain really went out of their way to get me the vehicle i needed. I was upside down in my current vehicle but they really went above and beyond to ge Crain really went out of their way to get me the vehicle i needed. I was upside down in my current vehicle but they really went above and beyond to get me what i needed at a price i could afford. I was treated extremely well and the staff was friendly and helpful. Highly recommend this dealership and the amazing people who work there! More

The Service was fantastic! Service department treats you like they want to be treated. Very helpful and friendly. Customer are their #1 concern. Thank you Crain Ford Jacksonvill Service department treats you like they want to be treated. Very helpful and friendly. Customer are their #1 concern. Thank you Crain Ford Jacksonville for your excellent service. More

Great dealership We have bought several trucks and cars from Crain in Jacksonville, we have had great customer service every time! Definitely would recommend to our fa We have bought several trucks and cars from Crain in Jacksonville, we have had great customer service every time! Definitely would recommend to our family and friends!!! More

Liers I told them how much my monthly payment has to be for me to get a vehicle from them. I even said I know my credit isn't great but if I can't get lower I told them how much my monthly payment has to be for me to get a vehicle from them. I even said I know my credit isn't great but if I can't get lower payments than what I have now then I can't do anything. I was called by the salesman and was told that to get my monthly payment I need I would have to put x amount down. I told him I can't do it but thanks for trying. He called me back a few hrs later telling me he can get me my payment with no down. I went up there and hit the vehicle we loved it and was very excited. He told me since it was Saturday night he can't get the paper work I need to sign and to just take it home and come back in Monday and sign the paper work. Monday came around I called to see if the paperwork was ready and he said yes. When I asked him about the payments they where $100 more than I am currently paying and $200 more than what he told me it would be on Saturday. I guess they thought that If I took it home I would fall in love with it and accept that ridiculous payment. Thanks Crain for wasting my time especially and causing me to drive 45 miles 90 miles round trip for nothing especially when you knew what my max payment I could afford was before I came in. All you had to do was tell me the truth on Saturday. Therefore I will never do business with Crain again and I will tell anyone I know who is looking for a vehicle about my horrible experience. More

Terrible service department My boyfriend went in to have his oil changed and tires rotated. He suspected that on the previous visits his tires didn't get rotated even though they My boyfriend went in to have his oil changed and tires rotated. He suspected that on the previous visits his tires didn't get rotated even though they said they did. On this particular visit he marked a tire so he could check it. Sure enough they said "yes sir your tires got rotated." He said "that's really funny since the mark I put on the tire is still in the same place." Liars. More

Discovered they sold me used car for more than it was NEW I bought from Crain Ford in Jacksonville, Arkansas the 3rd week of August 2015. I went on to Truecar to access a special internet price, which was gu I bought from Crain Ford in Jacksonville, Arkansas the 3rd week of August 2015. I went on to Truecar to access a special internet price, which was guaranteed, for the used car I identified. Bottom Line: When I made my deal and got home, I found the original window sticker, and Crain Ford’s “special internet price” for this used car was $1000 MORE than the new sticker price fully loaded. Crain Ford sells used cars (at least in my case) for more than when they were brand new! During my negotiation, I was told they couldn’t budge on the “special internet price” because it was a “special internet price”. Also, on my trade they tried to offer me $6K less than the Kelly Blue Book “trade in price” listed for a pristine low mileage sports car. When I identified this, they brought that trade offer up substantially. But they got me on their list price. I don’t think I’ve ever before paid more for a used car than it listed new. Lesson learned. I won’t buy from Crain again. Subsequent to my purchase, I received an email from Crain’s internet manager (Mike Raney) to rate my satisfaction with my buying experience and the vehicle I bought. I wrote him back, in courtesy (prior to posting to any site), about my disappointment that they would list a “special price” (non-negotiable) that was more than when the car was brand new. He called me on 9/2/15 and tried to tell me that their servicing of this low mileage (5K mile) vehicle to ready it for sale cost money and that prices always change on vehicles (as if a used 2014 FJ Cruiser could go up in value from when it was new). I told him that made no sense to me and I have never heard of such a thing. With regard to the original window sticker I found in the glove box, Mr. Raney said personally he wouldn’t have left it in the glove box if he had prepped the car. Mr. Raney also said I drove the car and had the opportunity to find that original window paperwork in the glove box before I signed the paperwork and there was nothing I could do – now that I’ve signed the paperwork. I told him that he’s right, they fooled me and that I didn’t appreciate the dishonestly. He insisted there was nothing dishonest on their part or in the way they do business. Be very careful in buying a vehicle at Crain Ford of Jacksonville, Arkansas. Dr. S More

Horrible Customer Service I bought a car from Crain Ford Jacksonville back in April. I had the car for 3 weeks and it broke down. A manager had it towed and said it would be fi I bought a car from Crain Ford Jacksonville back in April. I had the car for 3 weeks and it broke down. A manager had it towed and said it would be fixed. My car has been sitting there for 3 almost 4 months now and nothing has been done. I have tried contacting managers and even the owner, but I never get a response. I have been treated very poorly by them and will never buy from them again and advise other people not to either! Their service and how they treat customers is very disappointing. More