Crain Buick GMC of Springdale

When it was Steve Smith - wonderful. Now, Crain - horrible. We had a problem with our 2008 Acadia (evidently a recall). No help from Crain. We had it towed to a transmission repair shop where we learned it was We had a problem with our 2008 Acadia (evidently a recall). No help from Crain. We had it towed to a transmission repair shop where we learned it was a recall. From there we had it towed to a dealership that also knew it was a recall. They (Fayetteville Auto Park) were more than helpful. Shame on Crain!! I'm sure they knew it was a recall also. Steve Smith would never have treated his customers like that. More

Stood behind their word. Made the deal based on the internet price, gave me a fair value for my trade, and gave me an excellent finance rate. We love our new Yukon and are hap Made the deal based on the internet price, gave me a fair value for my trade, and gave me an excellent finance rate. We love our new Yukon and are happy about the experience we had at the dealership. Ed Williams was our salesman and he was very courteous and transparent. There was no shady dealings and we left feeling good about the deal we got. The body shop and the service dept. also took care of our needs, and provided us with a loaner vehicle. More

Service is horrible We bought a 2012 GMC Acadia in April 2016. Upon purchase the rear wiper arm was gone and there was trash and dirt in the seat tracks (horrible detaili We bought a 2012 GMC Acadia in April 2016. Upon purchase the rear wiper arm was gone and there was trash and dirt in the seat tracks (horrible detailing job). We were told by the finance manager that they would not replace the rear wiper arm even though it was missing BEFORE we signed the papers. This Acadia was parked on the front line in this condition. They ended up replacing the wiper for us. The day that was done for us they were also supposed to reapply the polysteel coat, but failed to do so although it was in the work orders. I had to go back the next week to have that done and was told it would take about 2 hrs, however after 3 hrs and no phone call I called only to find out that they had only done the inside and said it would be a couple of hours still. Today I went in for an oil change and to have the rotors turn only to be told that it was going to cost almost $600 for the new brake pads and rotors when we can get everything to do ourselves much cheaper! I was supposed to have a loaner for the day and when I got there I was told that I had not been scheduled one even though I had talked to them about it, they had to scramble to find me one and even then almost didn't give it to me "because it's a truck", I grew up on a farm and I continue to drive trucks all the time while pulling a trailer. I will NOT BE using them again, I will find another GMC dealer to do all of my warranty work and oil changes! More

very satisfied with new car purchase We were very satisfied with our purchase of a new car and the help of the salesman Ed Bayles They had the color that we really liked and we were a We were very satisfied with our purchase of a new car and the help of the salesman Ed Bayles They had the color that we really liked and we were able to buy a 2014 for a good price More

Steve Perkins was awesome. I told him exactly what I wanted to do, and he got it done. I am very pleased with my experience at Steve Smith Country. I would definitely reccommend this dealership. wanted to do, and he got it done. I am very pleased with my experience at Steve Smith Country. I would definitely reccommend this dealership. More

Rod Easley made buying a vehicle from Steve Smith Country a very easy transaction. Everything was easy to understand and he was very professional during the entire process. a very easy transaction. Everything was easy to understand and he was very professional during the entire process. More

They were very polite and informative of information. Gave me a great deal on my 2 trade ins for 1 SUV. It was very easy and stress free. Gave me a great deal on my 2 trade ins for 1 SUV. It was very easy and stress free. More

Couldn't be more pleased. This is the 2nd vehicle bought in the last month from Steve Smith. We purchased a Denali in May and now a GMC pick-up. We love both vehicles and will continue to buy for bought in the last month from Steve Smith. We purchased a Denali in May and now a GMC pick-up. We love both vehicles and will continue to buy for Steve Smith. Great Guy. More

The service I received from Steve smith country was friendly, and not pushy. The car prices were very comparable if not lowest I had found, the service center was very cooperative, and did work in time friendly, and not pushy. The car prices were very comparable if not lowest I had found, the service center was very cooperative, and did work in timely manner with update calls. More

I got a great deal and the vehicle I wanted. The did not sell me a car I was able to pick what I wanted and they gave me the information on my selection. If they work on commission I couldn't tell. sell me a car I was able to pick what I wanted and they gave me the information on my selection. If they work on commission I couldn't tell. More