Crabtree Lexus of New Haven

Great experience walking out with a 2021 Lexus. Charles made us very comfortable and knowledgeable about the purchase. I was not planning on walking out with a new car but Charles was that good:) made us very comfortable and knowledgeable about the purchase. I was not planning on walking out with a new car but Charles was that good:) More

Very pleased with my recent services at McDermott. I am happy with myself for purchasing an extended warranty it was a pretty expensive part that had to be replaced. happy with myself for purchasing an extended warranty it was a pretty expensive part that had to be replaced. More

Great Job, I feel safe from the moment i walk in to my leaving. Always professional and confident the the service provide always done right. leaving. Always professional and confident the the service provide always done right. More

Love the Lexus ES350 sedan, great product. However the "after the sale" service was lacking. I contacted the dealership on 5 separate occasions because 5 weeks after driving the car off the lot I have ye "after the sale" service was lacking. I contacted the dealership on 5 separate occasions because 5 weeks after driving the car off the lot I have yet to receive any information about the first loan payment. Finance mgr is out to lunch, I'll have her call you when she returns - never happened. Finance mgr not in yet (9:37am), I'll have her return your call,.....never happened. I called the salesman saying I received a letter saying my loan was denied because they could not identify me,.....I was told to ignore it, it was corrected. Finally, a sales mgr sent me an email saying I should contact the credit union myself.! I've purchased many cars in my life time and have never been told to follow up on a loan initiated by the dealership. Very disappointing. I thought the name plate "Lexus" carried a better level of service, or at least that's the image they try to portray. w More

Great service - as usual.Only issue is the time taken - Great service - as usual. Only issue is the time taken - 2 and a half hours in the waiting room, but I assume that is standard? Great service - as usual. Only issue is the time taken - 2 and a half hours in the waiting room, but I assume that is standard? More

Our Dealer Anthony was very accommodatingLet us take Our Dealer Anthony was very accommodating Let us take home the car to see if my elderly father could get in and out ok also to see if his wheel Our Dealer Anthony was very accommodating Let us take home the car to see if my elderly father could get in and out ok also to see if his wheel chair could fit in the trunk Responded to 2 of my emails within a half hour Would recommend dealership and dealer More

Thank you Greg for going the extra mile. Rich was able to diagnose a complex issue and fix it right the first time in a very efficient manner. to diagnose a complex issue and fix it right the first time in a very efficient manner. More

Service is top notch. Thank you Tanya for always taking care of me! Everyone in the service department is very friendly and they cannot do enough for you. care of me! Everyone in the service department is very friendly and they cannot do enough for you. More

The service is excellent and, perhaps more important, the staff is friendly, listens to your issues and attempts to do everything possible to address your concerns. staff is friendly, listens to your issues and attempts to do everything possible to address your concerns. More

Service was good. The car wash was broken, and the vacuum job was incomplete. Attention to detail is what sets Lexus above the others; a detail like a well done vacuum is the most visible service as I see it job was incomplete. Attention to detail is what sets Lexus above the others; a detail like a well done vacuum is the most visible service as I see it every day. It has always been a weak link at McDermott. It makes me wonder how well the areas inside my car were disinfected. More