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Crabtree Lexus of New Haven

East Haven, CT

4.7
405 Reviews

655 Main Street

East Haven, CT

06512

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Showing 405 reviews

August 12, 2021

The quality and thoroughness of the service is absolutely outstanding. The people are as well. They make certain you’re treated like a pampered guest, not a customer. Couldn’t be better! More

by Ron Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey
Aug 13, 2021 -

Crabtree Lexus of New Haven responded

Thank you so much for your kind words, Ron. We are so glad you were thoroughly satisfied with your experience with us! We hope you are loving your new Lexus. Take care and stay safe!

August 04, 2021

1st time in for service, I was greeted written up & sitting in the waiting room with in 5 minutes. Shawna was great kept me informed on progress, the recall was completed in 20 minutes & I was on my wa More

by novaracer360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawna
Aug 04, 2021 -

Crabtree Lexus of New Haven responded

Hi there! Thank you so much for taking the time to leave us such positive feedback. We are thrilled to know you have nothing but great things to say about our team. Thanks again, and take care!

Aug 04, 2021 -

Crabtree Lexus of New Haven responded

Hi there! Thank you so much for taking the time to leave us such positive feedback. We are thrilled to know you have nothing but great things to say about our team. Thanks again, and take care!

July 07, 2021

The best service and customer support you will find on the Connecticut shoreline. If you need to have your Corvette serviced, this is THE place you want to go to. More

by GSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cetta, Johny Rivera, Jim Sheehy, and Kevin
June 17, 2021

Always a good experience at McDermott Lexus. The staff is accommodating and always pleasant. I’ve been a customer for quite a few years now and have always been happy there. More

by SylviaraffoneSC430
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanya, Reany, Aubrey,
Jun 21, 2021 -

Crabtree Lexus of New Haven responded

Hi there! Thanks a ton for your kind words and continued business with us at McDermott Lexus. We are always grateful to hear that our customers find our services accomodating and pleasant. Looking forward to continuing to work with you in the future! Take care.

May 15, 2021

I can not say enough about our experience at McDERMOTT Lexus. Jeff Benton was amazing and very helpful. I highly recommend working with him! Thank you!! More

by angel619
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Benton
May 26, 2021 -

Crabtree Lexus of New Haven responded

Hi there! Thank you so much for taking the time out of your day to leave us such a kind review. It's great to know that we provided you with everything you needed and that you found our team to be helpful. We appreciate your recommendation and look forward to working with you again in the future. Take care!

May 12, 2021

My third vehicle purchased this dealership very happy with my experience my salesman David White is very professional all of my appointments were all on time.I could not change the make I purchased a Sil More

by tomr42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David,Jack
May 24, 2021 -

tomr42 responded

This is my review

May 26, 2021 -

Crabtree Lexus of New Haven responded

Tom, thanks a bunch for your five-star review. We strive to provide our customers with the best experience possible while working with our team. It's great knowing that you enjoyed working wit us and were completely satisfied! Take care, and thanks again for your feedback.

May 06, 2021

Keith and Jason both are great service reps. Always helpful. Really enjoy working with them. Appreciate the fact that they have been there for many years. Ed More

by Ed Golinowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
May 26, 2021 -

Crabtree Lexus of New Haven responded

We love to hear that our customers find us to be super helpful and a pleasure to work with. Thank you so much for this feedback! Take care.

May 06, 2021

Tom was great and helped me get the car I wanted for the price I wanted to be at. Friendly, helpful, and knowledgeable. Service department very helpful in adding extras to my car prior to delivery. More

by prendergastl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
May 26, 2021 -

Crabtree Lexus of New Haven responded

Wow, thank you so much for this awesome review. It's our pleasure to get you the vehicle you've been dreaming of at a price that you can afford. Enjoy your new car, and we'll see you next time!

May 06, 2021

Always very dependable service . Very friendly employees .Car is washed and vacumed every time I bring car in for service . They inform you as of condition of vehicle . More

by lhudon55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service representative
May 26, 2021 -

Crabtree Lexus of New Haven responded

This is great feedback! We're glad you find our service to be dependable and that we are thorough and clear when we diagnose the condition of your vehicle. See you next time, and thanks again for your honest review.

May 01, 2021

Excellent customer service! Highly recommend. Listened to me and I trusted that they would be honest and they were. Valet feature is so convenient too, More

by marybulk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey
May 26, 2021 -

Crabtree Lexus of New Haven responded

Hi Mary! It is truly our pleasure to provide our customers with top-notch service that they can trust. It's great knowing that your experience with us was a great one. See you next time, and until then, take care!

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