Crabtree Lexus of New Haven

Wonderful People The initial opinion of entering any place is the greeter's personality. Yours are wonderful as was your assistant, Tanya. You all made us feel so we The initial opinion of entering any place is the greeter's personality. Yours are wonderful as was your assistant, Tanya. You all made us feel so welcomed that there is no where else we would go for service! Wonderful greeters, wonderful staff assistant (Tanya), wonderful service. What else is there to say except THANK YOU! More

Great service Great quick service and a comfortable waiting area, The estimated time to complete the work was right on target. Valet service is also available whic Great quick service and a comfortable waiting area, The estimated time to complete the work was right on target. Valet service is also available which I will take advantage of for the next visit More

First 5,000 mile service Quick, efficient process, staff are terrific (especially Rena at the service desk). Comfortable waiting area. Mike Whalen is also a great sales rep. Quick, efficient process, staff are terrific (especially Rena at the service desk). Comfortable waiting area. Mike Whalen is also a great sales rep. This is the 4th Lexus we have bought from McDermott Lexus and we couldn't be happier. More

Superb ... Tanya is a real pro !! After a bad experience at Westport Lexus, Tanya and McDermott Lexus was a welcomed change. Just professional all the way around. I would highly recomm After a bad experience at Westport Lexus, Tanya and McDermott Lexus was a welcomed change. Just professional all the way around. I would highly recommend this dealership More

Class Act This is my second purchase from this dealership! They are steps above others! Very nice facility, staff are very professional and extremely polite. This is my second purchase from this dealership! They are steps above others! Very nice facility, staff are very professional and extremely polite. They go the extra mile to make you feel important and respected. The experience is always good!!! More

Quaiity service Over many years I have always enjoyed excellent service, friendliness, and enjoyable treatment from Tanya and Rena, your Service Consultants It is a Over many years I have always enjoyed excellent service, friendliness, and enjoyable treatment from Tanya and Rena, your Service Consultants It is a pleasure to bring my LS430 into your Service Department. More

As usual - Great! Charlie and the rest of the staff that I interacted with in changing into a nice 2015 Black Lexus 350, were as good as one could hope for. This is ou Charlie and the rest of the staff that I interacted with in changing into a nice 2015 Black Lexus 350, were as good as one could hope for. This is our 3rd Lexus all through Charlie Dukes, and he always treats us great. We make an apt and Charlie listens and he works to fit us into the color we want with the options we want at a fair price. The rest of the staff that made the closing on the vehicle just make it so easy. Where else can you walk in sign a few documents and drive out with new plates, insured and the old plates being turned in for you. No problems, easy transition, with nice people. And the staff in the shop from the people that make your appointments and explain what will be done to the people on the floor, the jobs are always completed in a timely fashion, and the car is returned clean and ready to go. That's why we keep coming back, service, attitude, and the job done to the best of everybody's ability Makes our lives easy and problem free - We thank you all! More

Professional I was treated professionally and would like to do business if a car comes your way that meets my specifications. I have had great experiences with L I was treated professionally and would like to do business if a car comes your way that meets my specifications. I have had great experiences with Lexus would like to own another. More

CUSTOMER SERVICE We bought our car in May 2014 and have been very happy with your service department whenever we have had to have routine service. Your salesman, Marv We bought our car in May 2014 and have been very happy with your service department whenever we have had to have routine service. Your salesman, Marvin, was very helpful when we purchased this car. More

Service dept and leased a new vehicle Charlie was pleasant and a joy to work with. We are trading in a 2011 RX....Charlie worked with us, taking into consideration all possible deals and Charlie was pleasant and a joy to work with. We are trading in a 2011 RX....Charlie worked with us, taking into consideration all possible deals and was extremely pleasant and helpful....would highly recommend working with him in the future More