Crabtree Lexus of New Haven

BEST SALES AND SERVICE TEAM I thought McDermott was just another dealership until I worked with Mike Wahlen (sales) and Tanya Panuzio (service). They work together so well, are t I thought McDermott was just another dealership until I worked with Mike Wahlen (sales) and Tanya Panuzio (service). They work together so well, are transparent in all that they do and are very personable. At Meade Lexus in Michigan I had a good team to work with, but Mike and Tanya are incomparable! More

Exceptional Customer Service Brittany in the service department was a joy to work with. She went over and above her job to get things done for me. The service technician was very Brittany in the service department was a joy to work with. She went over and above her job to get things done for me. The service technician was very informative and helpful as well More

Wednesday Excellent service and contact with Tanya. Was made aware of special warranty item, headlights, which were replaced. I will be back for future 5K servi Excellent service and contact with Tanya. Was made aware of special warranty item, headlights, which were replaced. I will be back for future 5K services. You coffee was also very good. More

Quick reliable service From making the appointment to driving away, everything was quick, courteous and professional. This service dept. takes their work seriously. Thanks M From making the appointment to driving away, everything was quick, courteous and professional. This service dept. takes their work seriously. Thanks McDermott Chevrolet for the good service. More

Routine maintenance and body work estimate The routine service went smoothly. Your technicians uncovered the cause of the slow leak in my tire and fixed it. The body work proved to be merely The routine service went smoothly. Your technicians uncovered the cause of the slow leak in my tire and fixed it. The body work proved to be merely cosmetic, and your crew advised I not spend the money unless I was troubled by the scratches on the bumper cover. Saved me a lot of money! I'll definitely be back. More

Horrific!! Think twice before spending top dollar on a Lexus (especially used!!). The quality is nowhere near what it once was (just one example: http://www.edm Think twice before spending top dollar on a Lexus (especially used!!). The quality is nowhere near what it once was (just one example: http://www.edmunds.com/recalls/lexus.html ). As for McDermott, they are great so long as they are taking your money. Beyond that, be prepared to be ignored. Phone calls, emails and letters will go unanswered. Consider http://www.bmwusa.com/ or http://www.mbusa.com/mercedes/index instead. More

Maintenance service Excellent service and staff always. I have never had a bad experience with this dealership, I am now on my fourth vehicle purchase with them. Excellent service and staff always. I have never had a bad experience with this dealership, I am now on my fourth vehicle purchase with them. More

Service Department Review I had a problem with my dash mounted DVD player and my key fob broke. The DVD player needed a software update and the key fob had to be coded to my 20 I had a problem with my dash mounted DVD player and my key fob broke. The DVD player needed a software update and the key fob had to be coded to my 2012 Tahoe. Both were done within a half hour as a customer wait and covered under the vehicle warranty. My Grandchild want to thank the service staff, as they can once again watch their Bubble Guppies on the TV. More

Great Eexperience.Tanya is fantasti! Tanya is fantastic. Tanya and Rena are consummate professionals and they are the reason that I am still getting my car serviced at the dealership. T Tanya is fantastic. Tanya and Rena are consummate professionals and they are the reason that I am still getting my car serviced at the dealership. Tanya gave me a quote for getting my spoiler fixed and I appreciate the time she took to do this for me. Thanks Tanya! More

Double Duty Had both cars serviced the same day. My wife's Lexus and my Corvette. We were both due for oil changes and her tires needed rotating and balanced. J Had both cars serviced the same day. My wife's Lexus and my Corvette. We were both due for oil changes and her tires needed rotating and balanced. Joe Cetta set up both appointments and was extremely helpful. More