Crabtree Lexus of New Haven

Service Dept-Repairs I had major work done on my 2007 Lexus and Tanya in the Service Dept. is very informative, friendly and extremely helpful. I totally like dealing with I had major work done on my 2007 Lexus and Tanya in the Service Dept. is very informative, friendly and extremely helpful. I totally like dealing with her because of these assets she possesses. More

Great service Walked into dealership with no appointment and John Pinto met us at the door and asked if we needed help. My wife is on crutches and he made sure tha Walked into dealership with no appointment and John Pinto met us at the door and asked if we needed help. My wife is on crutches and he made sure that she was comfortable and had her sit at nearest chair. He was knowledgeable about the RX350 and we went for test drive. He was very proactive in making a sale and we agreed on a fair price. He walked us through the whole process making sure we we comfortable will the price and the vehicle. The business manager explained all the add on products, and we selected the ones that we were interested in. In all it was a very smooth process, and we feel confident that is we have any problems or issues that they will be there to help My wife greatly appreciated the flowers that John gave her, a sign of a classy dealership! Jon made sure the car had a full tank of gas and explained all the many features Grant and Mary Ann Bergeron More

Top Class Service You feel like a million dollars buying your car through McDermott. This is my 2nd car purchased through McDermott and would recommend others to purch You feel like a million dollars buying your car through McDermott. This is my 2nd car purchased through McDermott and would recommend others to purchase their car there. When I came in to pick up the car, there was a sign with my name on it and a dozen roses from a not-for-profit organization that supports autism. To own a Lexus is great, to buy and have it serviced by McDermott is hassle free. Thank you McDermott Lexus and Charlie Dukes! More

Always a good experience They are true professionals. I actually look forward to bringing my car in because it is always such a pleasant experience. I cannot recommend them e They are true professionals. I actually look forward to bringing my car in because it is always such a pleasant experience. I cannot recommend them enough. More

Excellent Service Everyone at McDermott Lexus is professional, knowledgeable and helpful. It's a pleasure to bring my car there. They are extremely efficient and accomm Everyone at McDermott Lexus is professional, knowledgeable and helpful. It's a pleasure to bring my car there. They are extremely efficient and accommodating to my needs. More

excellent experience You communicated very well, Did a great job, car is very clean and staff is very efficient and courteous. The report sent back with the car was well You communicated very well, Did a great job, car is very clean and staff is very efficient and courteous. The report sent back with the car was well done. More

Oil and tire rotation I was very satisfied and I waited in their very nice waiting room with coffee and tea machine. Very comfortable couches and chairs and tv on. A lot of I was very satisfied and I waited in their very nice waiting room with coffee and tea machine. Very comfortable couches and chairs and tv on. A lot of reading materials. More

Excellent Lexus Dealer service experience I usually cringe when I think about having to service or repair my 2002 Lexus RX 300 .at a Lexus Dealership , I had some repair issues when I was on I usually cringe when I think about having to service or repair my 2002 Lexus RX 300 .at a Lexus Dealership , I had some repair issues when I was on the road in CT. Recently and had the SUV towed to Mcdermitt Lexus for a diagnosis of the problem The service department including Greg Howell service manager and Aubry Zules service advisor handled my situation in a most professional and honest was . They correctly diagnosed the problem very quickly and gave me pricing that was very fair . They communicated with me very well ,even though I was back in New Jersey during the diagnosis. I can not say enough about how much they care to satisfy customers and the professional manner they operate in. More

Very professional! Your Sales Manager, Kamron Moody has always treated us with respect, courtesy and delivered exactly what he said he could. This ES 350 is our third v Your Sales Manager, Kamron Moody has always treated us with respect, courtesy and delivered exactly what he said he could. This ES 350 is our third vehicle purchased at McDermott since 2010. More

Great customer service I have been going to McDermott Lexus for 10 years now and I am always beyond satisfied with the level of service I receive . The staff is great and wh I have been going to McDermott Lexus for 10 years now and I am always beyond satisfied with the level of service I receive . The staff is great and when I do have questions they answer them immediately or get a technician to explain . More