Crabtree Lexus of New Haven

85,000 mile oil change Always a positive experience! The staff are welcoming and helpful. The waiting area is comfortable and most accommodating. Confident about the servi Always a positive experience! The staff are welcoming and helpful. The waiting area is comfortable and most accommodating. Confident about the service received, I feel very safe when I drive away! More

oil change service reps are so nice. they know me by name! i travel 120 miles just for a oil change. i would highly recommend McDermott to my friends service reps are so nice. they know me by name! i travel 120 miles just for a oil change. i would highly recommend McDermott to my friends More

Oil change Dropped my car off in the morning and everything was ready to go at the time we agreed on to pick it up. I'm pleased with the job and the friendly ser Dropped my car off in the morning and everything was ready to go at the time we agreed on to pick it up. I'm pleased with the job and the friendly service. More

Good Experience Terry McDermott is a very professional salesman and represents your dealership extremely well. He treated us courteously and satisfied our needs.Thank Terry McDermott is a very professional salesman and represents your dealership extremely well. He treated us courteously and satisfied our needs.Thank you, Jon and Sheila Wood. More

My heater was blowing cold air instead of hot. Steve diagnosed the problem, called me with a estimate, then fixed the 3 things in a half day reasonably priced. I was very happy with Steve's profess Steve diagnosed the problem, called me with a estimate, then fixed the 3 things in a half day reasonably priced. I was very happy with Steve's professionalism. More

Just an oil, filter a lube visit They are always on time with a service visit..I love that you can drive your car inside and they have a beautiful lounge where you can wait and have s They are always on time with a service visit..I love that you can drive your car inside and they have a beautiful lounge where you can wait and have snacks or get a loaner car if needed, More

Certified car purchase Pleasant experience, no pressure, courteous sales, follow up, everything as promised, Knowledge of product Traveled well over an hour to purchase fro Pleasant experience, no pressure, courteous sales, follow up, everything as promised, Knowledge of product Traveled well over an hour to purchase from Tony. Thanks again More

Excellent. Very flexible service. I had to leave earlier than expected. Important items were serviced and I left on time to the minute. Made my day work. Very flexible service. I had to leave earlier than expected. Important items were serviced and I left on time to the minute. Made my day work. More

My saleswoman.........was excellent, in listening . I called McDermott Lexus many weeks ago and spoke with Doreen Knight..........telling her I was interested in purchasing my 4th RX in 15 years from he I called McDermott Lexus many weeks ago and spoke with Doreen Knight..........telling her I was interested in purchasing my 4th RX in 15 years from her dealership. I told her I was looking for a particular color, and the year......and she put me on her list and started looking for the car. Seven weeks went by, and she finally called to say that my "dream-car " was being traded in. I put a deposit on it before even seeing it. But then decided to go a day ahead of it's arrival, to confirm I wanted the RX 350, 2010........as I looked at photos on line and wasn't sure I really liked the new dash. She met with me, and we went and looked at the new dash in other cars.......and I liked very much, so I planned to come back. Then she suggested I look at the only other 2010 they had, that was silver. It was an immaculate car.......and she offered to let me take it on the road, and take it to my son, who is a Master Tech and owns a car-repair shop in Madison, for him to look it over. By the time I got to Madison, I had really begun to think, if this looked as good on the exterior while on the lift at my son's shop, as it did inside........THIS may be the car. It passed inspection with flying colors and I drove it back. It was so well maintained.......I decided to also put a deposit on it........for 24 hours. I returned the next day to take the "dream car" back to Madison again, to my son for an inspection. Even though the silver car had more miles, the maintenance records were complete and impressive..........and I returned to tell Doreen, I wanted the silver car. She helped me put all the details together, and two days later, I arrived at the dealership to see my 2010 RX 350............sparkling on the showroom floor, with a congratulations card, a large floral box of a dozen white roses, and a huge red bow on top. Nothing quite like making a customer feel like they are the most important person in the dealership that day..........despite purchasing a vehicle.......that was six years old. Joe Serra, the business manager, made managing the financing, registration, warranty options and a lot of paperwork, go smoothly, carefully..........and with complete explanations and copies of everything that I was signing. The whole process was organized and as quick and painless as possible............all with a friendly smile on his face. The young "technology specialist ", Ryan Mariano.........took me to the car, to help coordinate seat settings, blue-tooth for my hands-free-phone, and demonstrated the key-less entry and the remote start. Everyone was patient, helpful.......and very attentive to all my questions and anxieties in purchasing a car. Doreen managed all the Insurance calls and I did not even have to call my insurance agent. I drove away with warm handshakes, complete information and a business card and number from each of those that helped me.......reassuring me......I could call them for more help or advice with more questions I may have about my new car. For a single, retired woman of 67 years of age...........I couldn't be more grateful to work with people I trusted , who made this large purchase.........one of the most pleasant experiences I could have had. I am thrilled with my new vehicle........and I feel very comfortable calling any of them in the future....and I am very happy to be able to refer my friends to this dealership for the best vehicle , value and customer service. Many thanks......................Jeanne More

10,000 mile service As always, the entire Service staff was pleasant and the service took less time, than indicated. it was too cold to wash the car, so they offered a f As always, the entire Service staff was pleasant and the service took less time, than indicated. it was too cold to wash the car, so they offered a free car wash as soon as weather permits. Very nice! More