Crabtree Lexus of New Haven

A small visit turned into a big visit. Service was excellent. Rene did a great job in explaining all the extra costs. I'm always disappointed at the extra unanticipated costs. However, I Service was excellent. Rene did a great job in explaining all the extra costs. I'm always disappointed at the extra unanticipated costs. However, I am please how Rene helped me with coupons and credits AND I really trust my car with McDermott and its expert help! Thanks, Lucy More

Very good I was received courteously and service was rendered promptly. Waiting facility was very comfortable. Coffee and other amenities available. Car was I was received courteously and service was rendered promptly. Waiting facility was very comfortable. Coffee and other amenities available. Car was returned washed and clean. More

great communication ..work completed in a timely manner Work completed on time .. service contacted me a few times with updates. Care returned clean. Really well done - thanks Aubrey for all the extra eff Work completed on time .. service contacted me a few times with updates. Care returned clean. Really well done - thanks Aubrey for all the extra effort More

Quick and Easy I called up the same day I wanted to bring my car in. Tanya was very helpful and got me in. When I arrived I didn't even need to give them my name, I called up the same day I wanted to bring my car in. Tanya was very helpful and got me in. When I arrived I didn't even need to give them my name, they knew who I was. Service was performed and everything was done when I left the dealership. More

Quick Turnaround The wife's SC430 needed a battery and a oil change. Both services were completed quickly and without any issues. My service representative Jeff was gr The wife's SC430 needed a battery and a oil change. Both services were completed quickly and without any issues. My service representative Jeff was great. More

I will not be going here again I went for a basic oil change and when I picked up the car, I found that the passenger side mirror was pushed all the way out. When trying to adjust i I went for a basic oil change and when I picked up the car, I found that the passenger side mirror was pushed all the way out. When trying to adjust it, I was only able to move it up and down but the left and right controls were no longer working. Just this morning, I adjusted the mirrors and they said that it was just by coincidence that the controls didn't work anymore. Mike, the serviceman that told me this, also told me that his manager, Greg, would call the next day to give me a price to fix the mirror, and now it's been two days, and no call. This being the second time that something like this has happened and the response given was it was just a coincidence, I will no longer be going to this service. More

EXCELLENT EXPERIENCE! This is my third Lexus from McDermott Lexus. The sales staff and sales manager go out of their way to make your buying experience exceptional. I high This is my third Lexus from McDermott Lexus. The sales staff and sales manager go out of their way to make your buying experience exceptional. I highly recommend this dealership. More

Everything you should expect from a quality dealership As a four-time Lexus owner from this dealership, I have been extremely pleased with the entire experience. From the sales process to routine or emerge As a four-time Lexus owner from this dealership, I have been extremely pleased with the entire experience. From the sales process to routine or emergency servicing, this has always been a pleasant and painless experience. Even the service department treats customers as a special client, with easy scheduling, clean and comfortable waiting area with amenities, and loaner vehicles if required. More

Service My wait was quite reasonable, Aubrey was very friendly. I don't think my car was vacuumed though, at least it didn't look like it was. My wait was quite reasonable, Aubrey was very friendly. I don't think my car was vacuumed though, at least it didn't look like it was. More

Great service dept Shelby is great mechanics are knowledgeable did great work on my h3 hummer needed bearings and rotors. Answered all my questions needed didn't sell ex Shelby is great mechanics are knowledgeable did great work on my h3 hummer needed bearings and rotors. Answered all my questions needed didn't sell extra work I didn't need. More