Crabtree Lexus of New Haven

Value and excellence We always feel valued as a customer and we feel we receive excellent service and value from this dealership. We highly recommend the staff and the dea We always feel valued as a customer and we feel we receive excellent service and value from this dealership. We highly recommend the staff and the dealership. More

awesome dealer The staff was fabulous very helpful, courteous, and friendly and the women in training Diane she was awesome. I was there for a couple hours with my The staff was fabulous very helpful, courteous, and friendly and the women in training Diane she was awesome. I was there for a couple hours with my dog she went out her way to give my dog water without me asking kept coming back to me asking me if I was ok if I needed something to pls let her know. Great customer service not to mention Ralph Santabarbara was the bomb. More

Awesome Once again Frank has taken my truck and just made it better! He always looks ahead and prevents future problems. Shelby and Jessica also a great ass Once again Frank has taken my truck and just made it better! He always looks ahead and prevents future problems. Shelby and Jessica also a great asset to the Service department. Thank you again for the great service!! More

SERVICES ADVISOR WAS ALWAYS TOP OF PROBLEM THE SERVICES DEPARTMENT WAS GREAT...AND ON TIME ,THE GUYS CHECKOUT PROBLEMS .GREAT WORK WITH SERVICES WORKERS,MAKING SURE I WAS OK WITH THE JOB,EVEN W THE SERVICES DEPARTMENT WAS GREAT...AND ON TIME ,THE GUYS CHECKOUT PROBLEMS .GREAT WORK WITH SERVICES WORKERS,MAKING SURE I WAS OK WITH THE JOB,EVEN WASH THE CAR...GREAT! More

Efficient professional service Rena kept me abreast of service profess and timelines throughout the day. As changes occurred and additions to things getting done Rena explained the Rena kept me abreast of service profess and timelines throughout the day. As changes occurred and additions to things getting done Rena explained them in full detail More

avoid tonyz doen not know about car, fraud, change of words, not keeping promise, just avoid then be safe, trust me, victim, poor serivce, worst ever seriously doen not know about car, fraud, change of words, not keeping promise, just avoid then be safe, trust me, victim, poor serivce, worst ever seriously More

Always above and beyond THe dealership (its sales and service) always go above and beyond. I have always left there feeling valued and appreciated. Service doesnt look to up THe dealership (its sales and service) always go above and beyond. I have always left there feeling valued and appreciated. Service doesnt look to up sell you .They do what your car needs to stay the performance machine it was created to be no more no less. More

Diasappointed customer I recently brought my car in to have my air bag replaced after the re-call. When I got in my car the panel on the passenger side was cracked and not I recently brought my car in to have my air bag replaced after the re-call. When I got in my car the panel on the passenger side was cracked and not even put back with the proper hardware. I have been a customer of McDermott Lexus for 17 years, and this is the 5th car, I had serviced here. The last two times I brought the car in, the condition my car was unsatisfactory when returned to me. I am staring to wonder if I am a valued customer. It might be the last Lexus I will bit from them. More

excellent Several people told me to get a price for the job with other mechanics. I have a lot of confidence with everyone who works at McDermotts and never ga Several people told me to get a price for the job with other mechanics. I have a lot of confidence with everyone who works at McDermotts and never gave it another thought. I never had to return because something was not done correctly. I feel that everyone has been honest with me when there is a problem. The work gets done promptly and it's very much appreciated. More

Professional, courteous staff 75,000 mile checkup. This is the only place where both of my cars are serviced. Very pleased. Only concern is with the air pressure gauge. This is th 75,000 mile checkup. This is the only place where both of my cars are serviced. Very pleased. Only concern is with the air pressure gauge. This is the second one that is defective. Needs battery but is encased and expensive. The Lexus company should guarantee these parts. They should not malfunction and then put the cost on the owner. More