Crabtree Lexus of New Haven

Everything was done well and quicker than I expected. People were very helpful and pleasant and updated me quickly on what they found. I was happy that the part that needed to be replaced was warrantied. People were very helpful and pleasant and updated me quickly on what they found. I was happy that the part that needed to be replaced was warrantied. More

1st time experience was horrible. My car was perfectly fine only to discover oil on the garage floor after the oil change on a holiday weekend. fine only to discover oil on the garage floor after the oil change on a holiday weekend. More

no issues everything was done as promised no surprises very good workmanship fast pleasant nice loaner car clean facility nice detail work done when promised n everything was done as promised no surprises very good workmanship fast pleasant nice loaner car clean facility nice detail work done when promised no problems More

I test drove a 2020 RX350 and loved it. Negotiated thru email. Got a great deal. No hard sell tactics. Very pleasant staff thru entire process. email. Got a great deal. No hard sell tactics. Very pleasant staff thru entire process. More

Excellent customer service. The Service staff was friendly, courteous and responsive. They were also very attentive to COVID 19 concerns by customers and their enhanced sanitati The Service staff was friendly, courteous and responsive. They were also very attentive to COVID 19 concerns by customers and their enhanced sanitation was impressive. More

Great service, great people! Thank you Tanya! Always so helpful!! I moved to Woodbury two years ago and still make the drive to come there. helpful!! I moved to Woodbury two years ago and still make the drive to come there. More

6/16/20 Service Appointment reservation was easy and requested loaner was made available on time. Greg, Rena and Tanya were remarkable, as usual, and were responsive Appointment reservation was easy and requested loaner was made available on time. Greg, Rena and Tanya were remarkable, as usual, and were responsive to all my questions. After servicing, the Lexus was cleaned inside and out, as I have come to expect from this organization. More

6 Month Service Maintenance Standard 6 month service maintenance for my 2008 ES350. In and out within an hour. Masks, Social Distance were adhered. Car was disinfected before it Standard 6 month service maintenance for my 2008 ES350. In and out within an hour. Masks, Social Distance were adhered. Car was disinfected before it was returned to me. More

A delightful experience with immensely supportive staff. Rob Semack answered my 10:00am phone call inquiring about an NX. After a number of phone calls and some wonderfully supportive conversations, I made a Rob Semack answered my 10:00am phone call inquiring about an NX. After a number of phone calls and some wonderfully supportive conversations, I made a trip to the dealership to see my options. Miraculously, I drove out of the dealership at 5:00pm with my new car being absolutely impressed at the level of follow-up support in regards to service, technology training, and so much more. Thrilled to recommend this dealership and Rob Semack who is a joy to work with.. More

Good as usual Had two vehicles serviced, an RX and LS. Rena was as usual professional, knowledgeable and communicated throughout the day the status as well as find Had two vehicles serviced, an RX and LS. Rena was as usual professional, knowledgeable and communicated throughout the day the status as well as findings of the service. Vehicles were ready when promised with the appropriate services performed. Great job in a difficult environment. More