Coyle Chevrolet Buick GMC

Wishing zero stars was an option! We have never had such an awful experience at any dealership or mechanics. Nathan Kahle was the most unprofessional individual we have ever had the d We have never had such an awful experience at any dealership or mechanics. Nathan Kahle was the most unprofessional individual we have ever had the displeasure of having to talk to. We brought our Chevy truck to be diagnosed and happily paid the $110.63 charge for the diagnostic evaluation, though when told the price for the replacement gas pedal, they were literally over double the amount of our local mechanic. (I find it's also important to note that this same representative hung up while my husband was trying to ask him questions about picking up his truck once he was informed that we were giving the additional business required to our local small business.) We had our wonderful local company fix the gas pedal and continued on. Unfortunately, The gas pedal was not the issue and the truck presented with the same issues as prior. Due to the technology of the trucks, we called back to the dealership to request further evaluation and were very rudely informed that they would not take our case because we declined their services of fixing the gas pedal even though we paid for our diagnostic. I honestly cannot explain to you how rude this individual was and I deal in and with many branches customer service all the time! More

If you really want someone to help you purchase a car, see Jared Cotton at Coyle Chevrolet. He did a fantastic job helping us. He listened to our concerns and desires and made the deal happen. I have ne see Jared Cotton at Coyle Chevrolet. He did a fantastic job helping us. He listened to our concerns and desires and made the deal happen. I have never had someone perform so well before. He is the best I have seen. More

Great experience at Coyle Chevy/Gmc! Jared got me a nice deal! Really enjoyed dealing with the dealership and jared would definitely go back next time! Jared got me a nice deal! Really enjoyed dealing with the dealership and jared would definitely go back next time! More

The overall experience was awful. They kept our vehicle for almost a month with ZERO communications. We tried calling multiple times and could never get through to anyone. We finally They kept our vehicle for almost a month with ZERO communications. We tried calling multiple times and could never get through to anyone. We finally got the vehicle back and paid the bill in full that they presented to us. a MONTH later they called and stated that they forgot to bill us for something and that if we didn't pay it they would seek legal action. They did not provide any proof of the work that they supposedly "forgot" to bill us. It's not a lot of money but the whole experience has been terrible, and I will not be using this dealership again nor would I recommend it to anyone. More

DO NOT TRUST! Liars, and disrespectful, all about the money for them, service is AWFUL! Liars, and disrespectful, all about the money for them, service is AWFUL! More

DO NOT TRUST. Get a quote in Writing and NOT verbally! They do not honor their verbal quotes. I was quoted $686 for work and when I received my invoice it was $ Get a quote in Writing and NOT verbally! They do not honor their verbal quotes. I was quoted $686 for work and when I received my invoice it was $825. They told me that they had to replace a part that we had already replaced. After a long explanation, I then confirmed and the price would be $686 and agreed to move forward at that time. Should have read all these reviews prior to taking our car there. More

I’m editing this review because unfortunately the vehicle I purchased has had so many issues. It was in the shop for almost 2 weeks only to be told that my warranty was not going to cover everything and this I purchased has had so many issues. It was in the shop for almost 2 weeks only to be told that my warranty was not going to cover everything and this is only after I had the vehicle for maybe a month. I couldn’t get a response from anyone in management and was treated very poorly at the counter. I just had to go in again today because my check engine light came on and was told that it’s going to be even more work I reached out to the general manager and owner to voice my concerns, and let them know about the experience that I had, and I couldn’t even get a simple reply, I am really disappointed because I would have expected better service from them and I had hoped that I would be able to continue purchasing vehicles from them. I am hoping that with these next repairs, this will solve the issues that my vehicle is having and that the communication will be better than before . More

Markus Townsend did a great job getting us in and out quick! He also ensured we had everything we ask for! Love this car! quick! He also ensured we had everything we ask for! Love this car! More

Worse customer service of all the dealers I have dealt with over 30 years. I hope you have no issues with your vehicle because if you do you’ll be ghosted. In the beginning it’s all great, Till you have i with over 30 years. I hope you have no issues with your vehicle because if you do you’ll be ghosted. In the beginning it’s all great, Till you have issues or need warranty work. More

Do not trust these people! They sold me a car and I had to pay extra for coverage/warranty for the motor but now it is sitting in a parking lot not running and they tell me th They sold me a car and I had to pay extra for coverage/warranty for the motor but now it is sitting in a parking lot not running and they tell me that they can't even work on the vehicle because it's a Volkswagen so the extra I paid is worthless because I will have to pay another dealership to fix the car anyway!! I have had nothing But trouble witb this vehicle since I bought it and regret ever coming here. This has been the absolute worst car buying experience I have ever had in my life. I have done so much better with just going to little used car lots. I have spent 1/4 the cost on cars that I have drove for several years and not had this kind of problem. This place has left me with a payment and no vehicle to drive! This place is a complete rip off and will take everything they can get from you! More