Cox Toyota

Best Dealership in Burlington!!! My sales rep Paul was very knowledgeable and worked with me every step of the process...I recommend if you want a Toyota go see him at Cox Toyota deal My sales rep Paul was very knowledgeable and worked with me every step of the process...I recommend if you want a Toyota go see him at Cox Toyota dealership in Burlington NC. More

Internet sales customer service This is by far the worst team of people to deal with. I found a truck on their website that I liked and clicked on the button to get their best e-pric This is by far the worst team of people to deal with. I found a truck on their website that I liked and clicked on the button to get their best e-price. After three emails later, one a auto reply, one directions to they lot, and the third asking if I had any question. I email them asking for the price again. The fourth email I got was the best, it was a question mark. So I emailed them again asking the manager to review all emails. Also stated that I still had not received a price. The last email after that asked if his team had answered all my questions. At this point I have had all the banter I can take. More

No place like Cox Toyota There is no place like Cox Toyota. They treat you like family, and they are always glad to see you. Nate in service is truly special, and he always There is no place like Cox Toyota. They treat you like family, and they are always glad to see you. Nate in service is truly special, and he always remembers you. You get the feeling that he is your advocate. There is no other place that we would trust our automotive (purchases or service) needs. Give them a shot. You won't be sorry! More

Beware...service department is dishonest! We took our Toyota to our TRUSTED local mechanic to have a warning light issue checked. They did due diligence and discovered that it was a software p We took our Toyota to our TRUSTED local mechanic to have a warning light issue checked. They did due diligence and discovered that it was a software problem and under warranty (and even gave us printouts explaining exactly what was going on), so we took it to the Cox Toyota dealership in Burlington, NC that same day. Unfortunately, Cox was unable to fix the problem because the warning light code had been reset and the code wasn't showing. No biggie, it will come back on again soon, and they can fix it when it does. The PROBLEM is that, without our asking, they "checked" the car. According to them, "the water pump showed signs of leaking and needed to be replaced", along with the belt, which was "cracked", and the "intake manifold gasket was leaking, and needed to be replaced". All to the tune of $700+. We went back to our HONEST and HIGHLY-EXPERIENCED mechanic. He told us that while they were looking into the warning light, they checked the car over. (They take very good care of our vehicles). They ran a smoke test on the manifold (NO LEAKS), and our water pump certainly was not "leaking". Incidentally, we have never had to replace coolant. Cox may have friendly sales reps and associates, but from our experience (and what we have subsequently heard about the service department at this place), we suggest you either go elsewhere, or get a second opinion before you accept Cox's word on what may be unnecessary work. More

Excellent Experience!! First of all, my sales representative, Paul Chanthaphone was the friendliest, most caring sales rep,! He made sure I got the car I REALLY wanted. It a First of all, my sales representative, Paul Chanthaphone was the friendliest, most caring sales rep,! He made sure I got the car I REALLY wanted. It also says a lot, when a rep. is willing to take the time to explain the features of a vehicle. My experience was truly exceptional with both the dealership and the representative! High five to Paul!! Loving my 2015 Camry SE!! More

Great Experience at Cox Toyota! Wonderful experience! I was helped by Steven and Ryan W. in the service department. They were very honest and patient with me as we discussed my ca Wonderful experience! I was helped by Steven and Ryan W. in the service department. They were very honest and patient with me as we discussed my car needs. The dealership has thought of everything for their customers. There is a large waiting area with a play area for my daughter, which she LOVED. Everyone that works there seems happy to work there as it is evident in their smiles and willingness to help you. Excellent customer service...would recommend to anyone! More

Best Service Around We love Cox Toyota! they have the most courteous and professional associates I have ever dealt with. If you need your car serviced, ask for Gary Pal We love Cox Toyota! they have the most courteous and professional associates I have ever dealt with. If you need your car serviced, ask for Gary Palmer! Best ever! More

car rental department We had a great experience, good prices, great customer service, fast service.thanks to Melissa cook for helping us during the loss of a family member. We had a great experience, good prices, great customer service, fast service.thanks to Melissa cook for helping us during the loss of a family member. More

My choice for rentals! Definitely the way to go for a rental car! They have mostly brand new models and the cars are always clean and well priced. Melissa in the rental depa Definitely the way to go for a rental car! They have mostly brand new models and the cars are always clean and well priced. Melissa in the rental department is friendly, professional, and really knows her stuff! She's always a joy to deal with! More

Great Customer Service Great experience with Cox Toyota. I was helped by Caroline in the Rental Department. She answered all my questions and was very courteous. The van I r Great experience with Cox Toyota. I was helped by Caroline in the Rental Department. She answered all my questions and was very courteous. The van I rented was very clean and drove great. I will definitely be back to Cox soon. More