Cox Mazda

Complimentary Service I purchased a used car in the last 6 months from Cox/Mazda. I was told I would receive two complimentary service visits. I made an appointment and was I purchased a used car in the last 6 months from Cox/Mazda. I was told I would receive two complimentary service visits. I made an appointment and wasn't disappointed, they had me in and out of there within an hour! I was very impressed! The service adviser answered all my questions, it was a good experience. Thanks Cox/Mazda! More

LOVE this dealership (who says that?!) I bought my car at Cox Mazda and it has been there for every service. The Advisers are always friendly and accommodating. The Sales staff is always I bought my car at Cox Mazda and it has been there for every service. The Advisers are always friendly and accommodating. The Sales staff is always available to help, but they do not push anything on you while you are waiting for your car to be serviced. The facility itself is great - fast WiFi and coffee/water/snacks. No loud/annoying music. Couldn't be happier and I will be purchasing my next Mazda from them within a few years. More

Buying used car The staff were amazing and the deal was very quick! John Taylor was great, he drove the car to me to test drive, did not like the car but went to see The staff were amazing and the deal was very quick! John Taylor was great, he drove the car to me to test drive, did not like the car but went to see him and ended up with the CX5 Grand Touring instead. John is an assert to your company, extremely helpful and patient! Jay made the deal as quick and painless as possible, it was last thing at night and was very tired, hungry! Car is great, thank you Mazda team! More

Great experience Seem fair and honest. Probably cost a bit more than independent mechanic but hard to find a reputable 1 if those so willing to pay bit more to get it Seem fair and honest. Probably cost a bit more than independent mechanic but hard to find a reputable 1 if those so willing to pay bit more to get it done right. Offer loaners and shuttle rides and lots of coupons. More

Perfect Car, Perfect Service! David and the rest of the staff were friendly and helpful from the moment I walked in the door. Thanks for finding my perfect car! David and the rest of the staff were friendly and helpful from the moment I walked in the door. Thanks for finding my perfect car! More

Ready for Pebble Beach Concours de Elegance Mike and Tim treated me well when buying this one of a kind Miata show/race/collector/concept car. I drive this monster on the streets daily and no-o Mike and Tim treated me well when buying this one of a kind Miata show/race/collector/concept car. I drive this monster on the streets daily and no-one can tell what it is. The triple superchargers along with the superior suspension upgrades help this thing really go. I really like when I hit the little button that kicks in the special fuel in the trunk so it feels like a jet. The guys at the Mazda dealership were very informative and discrete when I got it. I traded a Corvette on it and this Miata puts it to shame. Tim and I took a test drive around the lot at about 125MPH and never felt a bump or heard a rattle. He and Mike explained all the tech stuff and how to raise an lower the top and I was off. I am not very patient and Jay in the finance area tried to hasten his process to get me on my way. All is good. Now, if the xxxx thing only had a front passenger dash glove compartment. More

Excexcellent Salesperson It was a pleasure doing business with Dave. Not pushy at all, and very patient. He also is a great guy, spending his extra time doing volunteer work. It was a pleasure doing business with Dave. Not pushy at all, and very patient. He also is a great guy, spending his extra time doing volunteer work. And he has a wonderful family. How fortunate for us we had the opportunity to work with him. We love our Miata too! More

Thankful and happy David took very good care of us throughout the purchase of a vehicle for our son. Have dealt with Cox Chevrolet for years but first time at Cox Mazda David took very good care of us throughout the purchase of a vehicle for our son. Have dealt with Cox Chevrolet for years but first time at Cox Mazda . Just as happy. Thank you. More

New Car I bought a new CX5 from Cox Mazda today. My salesman and finance person were great, but not just that, the staff as a whole were courteous, knowledgea I bought a new CX5 from Cox Mazda today. My salesman and finance person were great, but not just that, the staff as a whole were courteous, knowledgeable and efficient. I would highly recommend this dealership to anyone. More

Sales team wasted my time, lied to me, & even broke the law I have been a loyal Mazda owner for 16 years and currently own 3 Mazdas. When we were ready to trade in our 2013 CX-5 Grand Touring, we knew exactly w I have been a loyal Mazda owner for 16 years and currently own 3 Mazdas. When we were ready to trade in our 2013 CX-5 Grand Touring, we knew exactly what we wanted to get: a 2016 CX-5 in a very specific trim and options package. Our experience with COX Mazda started out fine, but quickly declined to the point that we ended up having to drive 5-hours (round trip) to a different Mazda dealer, just to buy the car we wanted. We went to COX Mazda on a Sunday and met with a sales rep. He was friendly, not pushy, and an overall nice guy. We told him we wanted to trade our current CX-5 for a new one, and said we were very specific in the configuration we wanted. They didn't have that exact configuration, so I thanked him for his time and went home. That night I looked online and found the exact CX-5 I wanted at another Mazda dealer. I emailed the listing (which included all the details and the VIN number) to the COX Mazda sales rep. He said they could get the car from the other dealer and we just needed to come in to have our trade appraised and put down a deposit. Tuesday night we took our car to be appraised. They gave us a great offer for our trade. They also put a pricing worksheet in front of us with a specific price for the car we wanted to buy. It seemed cheaper than I was expecting. I asked the sales manager multiple times, "This price is for the exact car that I sent you, correct?" He assured me that it was correct. He said I would need to put down a $500 deposit and took my credit card. Before I handed over my car, I said, "To confirm: this $500 deposit is for the car at the other dealer -- this specific/exact car, with this VIN number. And you have already spoken with the other dealer to make sure you can get it?" Again, the sales manager assured me that #1 it was for the car with that VIN, and #2 they had already contacted the other dealer to obtain the car. We signed the pricing worksheet and shook hands on the deal and the sales manager ran my credit card for $500. He provided me a receipt for the transaction but failed to list all of the required information about the terms of the deposit. The next day I got a call from the sales rep at COX Mazda. He said that they contacted the other dealer to arrange for delivery of the new car, but there had been a mistake with the listing and the specific car had "the wrong color interior" and so they would need to fine me another car and renegotiate pricing based on the specs of the new car. This threw up a red flag. I instantly contacted the other dealership and asked them to verify the interior color -- within minutes the sales rep at the other dealer sent me photos of the car's dash VIN and of the interior, which was the correct color. I then contacted Mazda corporate and had them decode the VIN, which they reported as having black interior. Next I contacted COX Mazda and explained they were mistaken, and the interior color was correct. They said they would call me back, and when they did, they said that the vehicle had additional options (the Tech Package) that were not in the price we negotiated, so they would need to renegotiate a new price... Clearly what happened is the sales manager did not properly review the listing for the vehicle, did not realize it had the Tech Package, and gave me a price that was too low. Once they realized their error, they attempted to redirect me to a new car (and renegotiate) by claiming the interior was the wrong color -- a flat out lie. Furthermore, I spoke with my attorney who informed me that the dealer broke Florida law by accepting a deposit on a vehicle without entering into a binding agreement, and that they were obligated to obtain the vehicle for me at the price they offered. I spoke with the senior sales manager who said he would refund my deposit, and claimed that the other dealer wouldn't sell them the car anymore. It seemed like they were trying to wash their hands of the problem so I reached out to Kelly Cox, one of the owners. Kelly returned my call Friday morning and I explained the whole story. He apologized for my experience and wasted time, and said he would get to the bottom of it and make things right. He said he would follow up with me before the end of the day but I did not get a callback or message. The next day we drove to the other dealer (2.5 hours away) to purchase the vehicle directly. It was a fast and easy process and the other dealer did a great job from start to finish. On Monday, Kelly Cox returned my call. He admitted that #1 his sales reps screwed up, #2 that they lied to me when they realized their screw up, and #3 that they "may have broken the law" when they accepted a $500 deposit without following the legal guidelines that mandate a binding agreement for a specific vehicle. He was very friendly and apologetic and said he wanted to "make it right" by me so they could earn my business in the future. After we got off the phone, I got an email with a $25 gift card to Outback Steakhouse. So in the end, I wasted dozens of hours of my time, put $500 cash on the line (it was eventually refunded), was flat-out lied to, and had to drive 5 hours round trip to another dealer. For my wasted time / frustration / inconvenience, COX Mazda sent me a $25 gift card to a restaurant that I don't even like. I suppose COX Mazda thinks dinner-for-one ($25 certainly won't cover dinner-for-two) somehow makes up for all of my wife's and my wasted time (and money). As a side note, anyone else who is asked for "a deposit" on a vehicle that is not in the dealer's possession, here's what Florida Law states: 2015 Florida Statutes: Title XXXIII, Chapter 501, Section 976 "Actionable, unfair, or deceptive acts or practices." It is an unfair or deceptive act or practice, actionable under the Florida Deceptive and Unfair Trade Practices Act, for a dealer to: (10) Require or accept a deposit from a prospective customer prior to entering into a binding contract for the purchase and sale of a vehicle unless the customer is given a written receipt that states how long the dealer will hold the vehicle from other sale and the amount of the deposit, and clearly and conspicuously states whether and upon what conditions the deposit is refundable or nonrefundable. (15) Increase the price of the vehicle after having accepted an order of purchase or a contract from a buyer, notwithstanding subsequent receipt of an official price change notification. [...] More