Cox Mazda

Car had a fresh wax job that hid all the scratches, dings, and a paint blemish till I got home. The was advertized as in EXCELLENT condition car... Car had brake issues all 400 miles driving home. W dings, and a paint blemish till I got home. The was advertized as in EXCELLENT condition car... Car had brake issues all 400 miles driving home. When I took it to a local dealership for service I ended up paying for the brake repair even though I paid 500. for the CPO warrenty and 1450. for the extended warrenty at the selling dealer. The multi- point inspection flilled my windshield fluid with water install of fluid. After the test drive it was nothing more then lets get you out the door. I understand now, why... First car I have EVER bought without a full tank of gas. $10.00 filled it, wow. The pricing on the paperwork versus the INTERNET SPECIAL was $500.off and I was told the price was reduced and advertized on the internet lower but during purchase 500.00 was added back in for the CPO coverage. I had a FL tag credit from my local tag office and requested to the dealer to get a VETERAN tag sent to me. I got charged more for the tag and registration then the local tag office said I should have. The paperwork has the cost clumped together so there is no way of breaking out the individual fees. I never got a VETERAN tag ordered as they gave me a generic tag and said my local tag office would swap it out one for one. What they didn't bother to tell me was it would cost me an extra $100.00 fee for a new tag. If you are a veteran you know what having this tag means for support. Being from out-of-town, I felt like the customer who goes through the drive thru instead of going inside for food. You rarely end up with a pleasurable experence. Value for the total price - poor. Value in a quality product - poor. It just seemed to me that every corner had been cut to turn this vehicle so I don't consider this the hometown dealership at all but just another dealer milking out every cent to make a buck. More

I requested quotes from many dealers, many ignored my request for quotes outright, but contacted me anyway, and invited me to come in and test drive the vehicle, etc. My mind was already made up. I knew request for quotes outright, but contacted me anyway, and invited me to come in and test drive the vehicle, etc. My mind was already made up. I knew the vehicle I wanted. I wanted an out the door quote. Only three dealers out of 15 I requested quotes from responded. Of the three, Cox Mazda was timely, and transparent. In my opinion, their web site was excellent, and their Internet Sales rep was too! Their follow up was just right, not pushy. When I arrived at the dealership to pick up the vehicle they showed me the vehicle, let me take a test drive and made sure it was the one I wanted. They prepped it, executed the paperwork, demo the vehicle and had me out the door in a timely manner! I have purchased a lot of vehicles and I have to say this was the most enjoyable one! Spot On! More

Came in for an oil change and left he next day in a brand new car. Jerry Meeks explained everything to us and more. The process was SO EASY. new car. Jerry Meeks explained everything to us and more. The process was SO EASY. More

Just purchased a 2013 Mazda 5. Our salesperson, Jerry Meeks, knew his product, took his time to make sure our concerns were addressed, and did not mess around with the usual car sales person tricks. It w Meeks, knew his product, took his time to make sure our concerns were addressed, and did not mess around with the usual car sales person tricks. It was actually a pleasure to deal with Jerry and the sales manager. So far I would recommend this dealership. We had a positive experience. More

what a great experience, Jeff serensky is the best,, what a great experience, Jeff serensky is the best,, bought my last 2 cars there, would definately recommend this dealership, also recommend servic what a great experience, Jeff serensky is the best,, bought my last 2 cars there, would definately recommend this dealership, also recommend service dept, very professional, More

Jerry Meeks really stepped up and got it done for my family, with the purchase of a Certified Used 2010 Mazda 3 Hatchback. Upon arriving a friendly greeting from a salesman is offered but by no means family, with the purchase of a Certified Used 2010 Mazda 3 Hatchback. Upon arriving a friendly greeting from a salesman is offered but by no means did we once feel overwhelmed by Jerry during the entire process. He knew a great deal about the particular vehicle we showed interest in. The overall experience was just great. More

I was very impressed with my sales experience with Cox Mazda from day 1. I stopped in to Mazda from another brand. I was blown away by the difference. Jerry was friendly, professional, and could answer Mazda from day 1. I stopped in to Mazda from another brand. I was blown away by the difference. Jerry was friendly, professional, and could answer all of my questions related to the car, including safety ratings, expert reviews, etc. He was never "pushy" just offered the answers to my questions and point out facts. This was unlike the experience I had at other dealers! It was wonderful!! Throughout the rest of the car buying experience, Jerry always returned my phone calls, answered all of my questions, and really went above and beyond the expectations. I ran into a couple issues in buying this car, all unrelated to Mazda. With each one, Jerry helped me figure out the solution. The experience made me feel like a valued customer and not just "another sale". I would highly recommend this dealership and recommend speaking with Jerry! Well done! More

One of the best experiences at a car lot thus far. The staff at Cox Mazda revolutionized what it is to be a dealership, with them it's not just business as usual.. it's about building relationships that l staff at Cox Mazda revolutionized what it is to be a dealership, with them it's not just business as usual.. it's about building relationships that last beyond the point you drive off the lot. Thanks guys! More

From the second I walked in the door I was greeted by Tom Leedy. He was very friendly and helpful and answered my questions. He showed me inventory I was interested in and we went for a test drive. During Leedy. He was very friendly and helpful and answered my questions. He showed me inventory I was interested in and we went for a test drive. During my time there he introduced me to the manager and finance person who were very nice and helpful. I returned a few days later to lease my vehicle. All went out of their way to accommodate my needs. There was a glitch regarding insurance and tags(on my end) but they figured it out for me and explained what I had to do. I was offered a very fair price. I could go on and on. In conclusion I had a very good experience and definitely would recommend them to everyone interested in a Mazda. Karen DiCostanzo More

After a bit of miscommunication, I had to walk away from a deal on Wednesday Evening. Needless to say, I was frustrated and I know the dealer was frustrated as well. The very next day, the manager called me a deal on Wednesday Evening. Needless to say, I was frustrated and I know the dealer was frustrated as well. The very next day, the manager called me and asked me to give him the opportunity to explain what happened and asked if I would come back in and make the deal. This dealership did everything they could to honor the deal and I am a proud owner of a 2009 Jetta TDI. It is obvious to me that customer satisfaction and reputation are very important at Cox Mazda and that will make me a repeat customer. My salesman, Doug was very kind and we enjoyed some great conversation as we waited for all the paperwork to be completed for the deal. I am glad we made a 2nd attempt to agree upon a car deal. I highly recommend this dealer, they want to sell a high volume of cars and keep their customers happy at the same time. More