Cox Chevrolet Incorporated - Service Center

I got ripped off. Over Charged me and did not even fix I got ripped off. Over Charged me and did not even fix the problem. A letter that we wrote Not an honest dealer. June 9, 2012 Certified Let I got ripped off. Over Charged me and did not even fix the problem. A letter that we wrote Not an honest dealer. June 9, 2012 Certified Letter # 7004 1160 0004 3913 0111 Return Receipt & US Mail Attention: Service Director- Joe Mac Donald & Daryl Williams COX Chevrolet Service 2900 Cortez Road Bradenton, Florida 33906 Dear Joe Mac Donald & Daryl Williams; We are writing to you with regard to our 2003 R-Vision Trail-Lite 225- Chevy 3500 motorhome. Vin # 1 G B J G 3 1 R 4 2 1 2 1 9 4 8 0 We are trying to investigate a problem that we had with a recent service at your location on Monday, June 4, 2012. An oil change and filter was ordered for that service for $29.99. We also stated that the vehicle had stalled out 2 or 3 times , the day before. We were unaware that , you were going to perform all this complicated diagnostic service, And charge us so much money of over $350.00. And….After all of your service that kept us there the whole day, upon driving the vehicle, it was still stalling for the next several days. Cox Chevy did not correct this stalling problem. Consequently on Saturday, June 9, 2012 the vehicle stalled completely and would not start at all. In the pouring rain. We had to call Geico Insurance Emergency road service to come out to investigate the problem. Dave’s Tow Service, Ocala, Florida 352-867-5810 came out for the service. Upon the tow truck technicians review and investigation into the problem, he checked the cable connections to the battery. There was a very loose cable bracket and he then used his tools to tighten the cable properly. He then turned the key in the ignition and the vehicle started up immediately….! That was the problem resulting in the stalling…! Since that emergency service, the vehicle has not stalled again. With all your fancy equipment at Cox Chevy, computer checks, visual checks, sales technicians and your detailed confusing paperwork, your Cox Chevy mechanic never checked the battery cable connections…!! Which should have been a routine responsibility that should have been done… to quickly resolve the problem…! How dare you ……….! over charge us for all this service that did not solve the problem. You made a “Mountain out of a Mole Hill”…! at our expense of money, time and energy and caused much unnecessary stress. Furthermore, after we re-read all your confusing invoice and paperwork we noted; you listed on your “Certified Diagnosis Check List” a small notation at the bottom of the sheet; “that there was a leak at the right rear bearing.” This was never brought to our attention at the time of service. This repair was just completed by Tire Kingdom in March of 2012. It was very important for us to know this information because of the hazard it could have caused to the brakes on the road back to Connecticut and that it need to be attended to immediately. We had to find the next Chevy dealer in order to have the axle examined and we did take it to Palm Chevy in Ocala, Florida on Monday, June 10, 2012. Also, during your servicing your mechanic also damaged one of the wheel covers. You asked me to return the next morning Tuesday, June 5, 2012, and that your parts department would locate a new wheel cover. I had to delay my trip back North but I did return to Cox Chevy the next day. I sat there all day, however your parts department could not figure out how to locate the replacement wheel cover. This wheel cover should not have been that difficult to locate, yet your parts department could not get it done. I had to locate the wheel cover myself and I am anticipating a reimbursement from Cox Chevy for $100.00. In addition, I expect a full refund of all diagnostic charges and throttle cleaning, because you did not properly diagnose the stalling problem with the vehicle and created additional services to deliberately overcharge me for this service. $350.00 + $100.00 = I will anticipate a check sent to my home address, stated above on this letterhead. Attention: Daryl Williams COX Chevrolet Service 2900 Cortez Road Bradenton, Florida 33906 More