Cowboy Toyota

Relief! I recently moved back to the metroplex and my first stop was to take my car to get serviced at Toyota of Plano - where I bought the vehicle originally I recently moved back to the metroplex and my first stop was to take my car to get serviced at Toyota of Plano - where I bought the vehicle originally. I could not believe the HORRENDOUS service I received. The people were rude, dismissive, and unorganized. Then after 2 hours for an oil change and tire rotation with an appointment, just when I started to drive away, I noticed that all was NOT well with the vehicle and come to find out they had done somethingS wrong that took them another 2 hours to fix while I sat freezing in a less than desirable waiting area. No one ever apologized, no one ever followed up and I did not even get a chance to do a survey which let me know they really did not care. This lead me to research reviews and almost all of the Toyota's had horrible reviews, except for Cowboy. I decided to make the long journey there and I am soooooooooo glad I did! Complete reverse! The place was clean, quiet, and orderly. The people were kind and respectful. Best of all...my car was taken care of. I wasn't told a bunch of lies about imaginary problems to get me to spend more money, and I feel as though I can trust their service which is what it is all about. All I can say is THANK YOU, and please keep it up! More

Total Satisfaction . .. I have owned Toyotas purchased elsewhere and also at Cowboy Toyota. I currently own a 2014 Acura RDX and my wife drives a Camry XSE which she loves w I have owned Toyotas purchased elsewhere and also at Cowboy Toyota. I currently own a 2014 Acura RDX and my wife drives a Camry XSE which she loves which we purchased at Cowboy. I have dealt with Shelly for many years so after a rather bad experience with an Acura dealer in Plano, I asked Shelly if they could do the basic service on my Acura. She said yes and, well, this last visit was the second of such visits there for my Acura and as always the service was totally top notice. There are a couple things needing attention given the age of the Acura which Shelly declined to do suggesting I would need to take the car to someone who knows Acuras and I totally understand and appreciate her being honest. Thanks, Cowboy Toyota and a special thanks to Shelly. More

I purchased my 2020 Camry from Ivan. He was very knowledgeable, helpful, and easy to work with. I appreciate him for going the extra mile for me. I highly recommend him and Cowboy Toyota. Thank you knowledgeable, helpful, and easy to work with. I appreciate him for going the extra mile for me. I highly recommend him and Cowboy Toyota. Thank you Ivan. More

Great dealership/sales force Billy Goss is the "Man"--Billy answered every question I had in my purchase of a 2019 Tacoma TRD. Being overseas compounded things on my end, but Bil Billy Goss is the "Man"--Billy answered every question I had in my purchase of a 2019 Tacoma TRD. Being overseas compounded things on my end, but Billy took positive and immediate action every step of the way from my initial interest to completion of the sale. Billy is articulate, professional and sets a high standard for what vehicle sales personnel should be like. Billy made the difference in my decision to purchase my Tacoma through Cowboy Toyota. Billy is a true asset to CowBoy Toyota. Will recommend Billy and Cowboy Toyota to any and all personnel I can. Mike Robertson More

It was great working with Ivan and the people at Toyota Cowboy! I would recommend this dealership to anyone, awesome service and even better people! Cowboy! I would recommend this dealership to anyone, awesome service and even better people! More

Addressed what I was looking for and took care of business. Very easy people to work with. Scott and Ron were friendly and very knowledgeable. They were focused on what I wanted and made sure I was happy with Very easy people to work with. Scott and Ron were friendly and very knowledgeable. They were focused on what I wanted and made sure I was happy with my decision. I would definitely go back to Cowboy Toyota. More

Too easy!!! Cowboy Toyota always working hard to make it easy for me!!! I would like to thank you all from the first stop which is sales all the way to getting my Cowboy Toyota always working hard to make it easy for me!!! I would like to thank you all from the first stop which is sales all the way to getting my car service. The building is always clean and the lounge area is very comfortable too. Keep up the AWESOME job!! #COWBOYTOYOTASTRONG More

They have always provided me with prompt, courteous and professional service They always explain the work, the time it will take, always with interest in the customer (me) professional service They always explain the work, the time it will take, always with interest in the customer (me) More

Outstanding Service As Usual Service rep met me as I pulled in. Very pleasant personality. As usual, the waiting area was very clean with really good coffee! 10,000 mile servic Service rep met me as I pulled in. Very pleasant personality. As usual, the waiting area was very clean with really good coffee! 10,000 mile service completed in 45 minutes. More

Great service at this dealership. Sales service and parts. Very user friendly. My service adviser showed great expertise and my vehicle was ready in less than an hour. parts. Very user friendly. My service adviser showed great expertise and my vehicle was ready in less than an hour. More