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Cowboy Kia
Conroe, TX
545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 545 reviews
April 25, 2023
I contacted the dealership about a vehicle I found online. I talked to Tommy about my trade-in and told him the amount I had already been offered. He promised to make me a good deal because they were online. I talked to Tommy about my trade-in and told him the amount I had already been offered. He promised to make me a good deal because they were low on inventory. When I arrived, he offered about $2,500-3,500 less than I had received in binding offers from three other dealerships. He also added almost $4K for new clear coating (the vehicle already had clear coating) and vehicle tracking/connected services, apparently hoping I would not notice. He then insisted that the extra $4000 was included in the online price (it wasn't), and he furthermore did not want to disclose the specific interest rate on the financing he was offering. I also told him that I had outside financing, and he said that I had to use the financing they offered. All in all, he was deceptive and misleading on multiple issues. I felt that he was extremely dishonest in dealing with me. I drove three hours out of town to buy the car, and he tried to mislead me at every opportunity! I think the finance person was also dishonest. This was by far the worst car buying experience I've ever had! This dealership is not to be trusted! More
by mbmay
Employees Worked With
Tommy Mueller
April 01, 2023
Thanks to Eric Cruz for helping us find the perfect car for our family.We left the location with a brand new 2023 vehicle we also got really comfortable payments he hit all the check marks we were going fo for our family.We left the location with a brand new 2023 vehicle we also got really comfortable payments he hit all the check marks we were going for. Once again thank you Eric definitely I would recommend 100%. More
by jennifer
Employees Worked With
Eric, Stormy
March 25, 2023
Great service w/ Donnie Hicks! It was easy to schedule my appt, and his team got my service done much quicker than expected. He was courteous, professional, and kept me informed of It was easy to schedule my appt, and his team got my service done much quicker than expected. He was courteous, professional, and kept me informed of the progress as they worked on my vehicle. I recommend working with him. More
by boyd2of2
Employees Worked With
Donnie Hicks
March 01, 2023
If I could rate them zero stars I would. THis is the most dishonest group of people I have ever seen after 60+ years of buying cars. The salesperson, the finance person, Stormy Storey, and THis is the most dishonest group of people I have ever seen after 60+ years of buying cars. The salesperson, the finance person, Stormy Storey, and the Sales Mgr (Israel) are not to be trusted for one minute. They attempt to add on $7,000 to my purchase. What a bunch of dishonest people. More
by diamondmaxx
Employees Worked With
Israel Del Cid
