Cowboy Kia

Great Service I've been going to Cowboy Kia for about 6 years now and I love it there. The employees are always wiling to help me out with anything. I was overly ex I've been going to Cowboy Kia for about 6 years now and I love it there. The employees are always wiling to help me out with anything. I was overly excited with Trinidad's ability to want to help me find the right car. I love my new Forte!! More

Great experience at Cowboy Kia Charles Henderson did it again, he sold me my second Kia! Charles is so nice and he explained the whole process like why I should gets bigger Kia then Charles Henderson did it again, he sold me my second Kia! Charles is so nice and he explained the whole process like why I should gets bigger Kia then my shortage he was so right with grandkids I love my new Kia Sorento the color is beautiful, not a hot red but beautiful. Charles helped me through the process and I am so thankful. I will always recommend Cowboy Kia and Charles to others. More

Good experience! Just bought a 2016 Kia Forte and we love it! Steve and everyone at Cowboy Kia were so helpful and friendly throughout the entire process. We would def Just bought a 2016 Kia Forte and we love it! Steve and everyone at Cowboy Kia were so helpful and friendly throughout the entire process. We would definitely recommend Cowboy Kia in Conroe! More

good buying experience My salesman was very friendly, Knew a lot about the vehicle I wanted to buy Doing the paperwork was very easy to understand and was not a long proce My salesman was very friendly, Knew a lot about the vehicle I wanted to buy Doing the paperwork was very easy to understand and was not a long process No pressure to buy at any time More

Great experience Being a woman alone I really dreaded car shopping and purchase. I have had some really bad experiences in the past. This time was different. I looked Being a woman alone I really dreaded car shopping and purchase. I have had some really bad experiences in the past. This time was different. I looked on line first for what I thought was the best deal and so went to Conroe Cowboy KIA. The salesman Charles went and brought the car I wanted to me so no walking all over the parking lot or being offered something I didnt want. Then after a little haggling, but no pressure, I was offered a good deal so went in to do the loan. The man who wrote up loan was so polite and helpful and kept working with me to get me the best deal. I feel like I got a fantastic deal in my new car and had a streamlined great experience. And I really like my car! More

Horrible Experience! DO NOT PURCHASE A VEHICLE FROM HERE!!! They are trained to use dishonest business tactics and could care less how disrespectful they are when speaking DO NOT PURCHASE A VEHICLE FROM HERE!!! They are trained to use dishonest business tactics and could care less how disrespectful they are when speaking to customers. I read multiple negative reviews online about the customer service here being really poor however, I still made a visit to the dealership thinking it wouldn't be so bad because I was very interested in one of their vehicles. Boy was I wrong! Veronica Hewitt was our sales person. She was nice and friendly until she found out that we would not be buying the car on that day. (She just couldn't understand that we needed to still do our own research before committing. And thank goodness we did because she lied about aftermarket alterations she would sell to us that come to find out can't even be done.) We initially came in to see a specific vehicle and she didn't even try to tell us details about the maker or model of the car. She didn't know about the vehicle features, mileage, cost, NOTHING AT ALL. She was just very uniformed especially considering the fact that we called in advance to say that we were coming and she too even called me to confirm the car we were looking for. Luckily we had already done all of our research and knew enough about the car so we were ok with looking over it and doing things by ourselves. After viewing the car we went back inside to meet her at her desk just to get the cost. We already came in with our own loan financier however, she stated that she just wanted to check in the system and ensure that the interest rate that they gave in advance matches. I told her I did not want my credit to be ran and she assured me TWICE that matching it in the system was only going to be a "soft-pull". (Side note: During the time that she left us waiting at her desk there was another customer in the area that was so upset with the salesman assisting her that she yelled "Do not bring him near me! I do not want him working with me!" so someone else had to assist the customer. Red flag moment maybe?) Moments later when we had to leave, she swings her arms up in the air waving them and with an attitude said, " You made me do all this work for nothing!!!" and didn't say a word to us afterwards. We were stunned! What work did you do? All we asked for was the cost of the car in which you still haven't provided us with? The next day she sends me a friendly message in regards to still selling me the car as if she didn't speak to me so poorly the day before and then completely ignore me. Two days later I received and email indicating that I had two HARD inquires on my credit. That's the "work" that she was in the back office doing. Veronica blatantly lied and ran my credit. Now I'm stuck with hits from companies I don't even know. I called to speak with a manager however, I never received a call back. I messaged Veronica and of course I never heard back from her either. Doing business with a slimy dealership like this is not worth is. Pay the additional money and take your business somewhere where your personal information is protected and the sales people use honest business tactics. More

Could not ask for better service. Could not have ask for better service. Our sales person was Jim. Very nice friendly and helpful Very knowledgeable on all accpects of vechille.Trust w Could not have ask for better service. Our sales person was Jim. Very nice friendly and helpful Very knowledgeable on all accpects of vechille.Trust worthy personality More

My bad credit wasn't a problem. This was the only dealership that understood some of life's situations led to bad credit. They worked with me and got me into a brand new 2016 Optima. This was the only dealership that understood some of life's situations led to bad credit. They worked with me and got me into a brand new 2016 Optima. I recommend everyone check Cowboy Kia out first. More

NIGHTMARE / TERRIBLE!! I've already sent a review of Cowboy Kia to the main Kia site. I've NEVER been treated so badly. This will be our 4th Sorento and 5th Kia. We actually I've already sent a review of Cowboy Kia to the main Kia site. I've NEVER been treated so badly. This will be our 4th Sorento and 5th Kia. We actually bought our 1st Kia from Cowboy. So it was shock that we were treated so shabbily yesterday. We went in, stating up front that we're still shopping, but fully intend to buy a 2016 Sorento within the next week or so. We had an appointment at noon, but the sales rep we were to meet was not available. His 'brother' assisted us instead. Once he learned that we would not be taking a new car home that day, he totally lost interest. I understand that, but to go off and leave us in the parking lot TWICE was beyond rude. Not only did he lead us to a car that he KNEW we had no interest in, but left us to 'go get keys' for something else. His only comment; "I've got to feed my family', which he repeated 4 or 5 times. He did lead his sales supervisor out, but once HE found out we weren't buying that day, he went off to deal with someone else. We waited in the lot for quite awhile, which I jokingly said "we could cut and run now!" Finally, we went back inside, no one had offered either of us a cool water nor to sit in the shade. FINALLY someone else came up and said he'd be taking over for 'Steve'. (He had no idea what had taken place nor what we were shopping for.) STEVE HAD GONE TO LUNCH... I'm sorry but this is so unacceptable. Do you leave a customer in the middle of a negotiation? We'd been warned about Cowboy Kia beforehand, but we thought we should at least hear them and what offers and incentives they might have. Right now, I don't CARE what they offer, I will not be going back, and I'll tell EVERYONE that this is a dealership to avoid. KIA General needs to reconsider allowing this dealership to operate under their current management and policies. More