Cowboy Kia

Terrible Service... Lies about repair locations! The tint on my new car (purchased February 29th, 2016 from Cowboy Kia Conroe) Our sales person was Trinidad Rodriquez and he told us that the peopl The tint on my new car (purchased February 29th, 2016 from Cowboy Kia Conroe) Our sales person was Trinidad Rodriquez and he told us that the people that did the tint on our car was no longer the person doing the tint because they were doing a poor job. He told us that he spoke with his manager and said they would contact someone in our area to fix it. We went back and forth and trying to get someone to call us back. So I called and spoke with Scott Sanders and told him what was going on with the tint and he too told me that they would find someone in our area to fix the issue. He told me he would call me back with who they found. I waited and waited then I called back again and spoke with John Hewitt and again told him what was going on with my tint and he again told me that they would find someone in my area to fix the issue. He told me he would call me back with the information and I said are you sure you will call me back because I have been told that by so many people at this dealership. He said "I said I would call you back and I will". Well that was over 2 (First week of May) weeks again and I have yet to have anyone call me back. This email was sent to Bryan Bittick on May 17th, 2016 @ 2:01PM and I have yet to have a call back from anyone regarding the tint and finding someone in my area (we live almost 3 hours away from the dealership)to replace the bubbled tint. After being told by ALL these people they would find someone in my area (Beaumont) I feel that is what they should do. I even went as far as to find different places in my area and the price they would charge to fix it, sent the information to Bryan Bittick but nothing… We are paying a lot of money for our brand new car and we want it fixed in our area like we were told would happen. I thought by going to Cowboy Kia in Conroe was a smart move but I was clearly wrong. They will tell you one thing to get your business but go back on what they said. If I could do it all over again I would not buy anything from this dealership nor would I refer anyone to shop at this location! I would like to say that it only took from Feb 29th until May 9th to get a signed copy of our contract. When we bought the car we were told they would send us a signed copy with our extra key and the plates for the car. However, this was not the case because it took several of months and tons of emails and phone calls to receive our contract (May 16, 2016). Also, when we bought our car we were told we could receive a $300.00 Visa gift card. This also took several months to come because they make you fill out a GOOD review on “dealerrate.com”. If you don’t do this then you will not get your money. More

New vehicle purchase. Sales associate was very helpful and made our new vehicle experience exciting. I will make another purchase in the future from Cowboy Kia. I love my n Sales associate was very helpful and made our new vehicle experience exciting. I will make another purchase in the future from Cowboy Kia. I love my new vehicle still keeping in mind where I got my 1st pair of four wheels. More

Unethical dealship Waste of time. Very dis-organised and poor service. I called about a car I wanted, gave the vin number and explained to them that I would be driving Waste of time. Very dis-organised and poor service. I called about a car I wanted, gave the vin number and explained to them that I would be driving from Dallas to Houston to get the car. I gave them the exact time of my arrival and he assured (Salesman) me that the car would be there. I get there exactly at that time we agreed upon and GUESS what?!? no bloody car, apparently it had been sold?!? They had the nerve to bring out a totally different car that I did not want and act like that was the one I wanted. These guys are a JOKE. I would caution you not to do business with them, you just a number to them. More

Good price, love my new Kia Soul! I've always driven used cars my entire life but ended up driving off of their lot in a brand new Soul that I absolutely love! The price was right and I've always driven used cars my entire life but ended up driving off of their lot in a brand new Soul that I absolutely love! The price was right and the guys in financing managed to get me into a note that was quite affordable and was actually only slightly above the last note that I had for my (much) older vehicle. The sales guy took me right to the car that I came to see and never tried to sell me on any of the more expensive vehicles, like so many of the other dealers that I went to did. Everyone that I dealt with there was extremely helpful and friendly, I would absolutely recommend this place. More

Excellent job I had an excellent experience at Cowboy Kia. A first time car buyer, William was awesome. He helped me get a new Soul. Yes I would recommend them. I had an excellent experience at Cowboy Kia. A first time car buyer, William was awesome. He helped me get a new Soul. Yes I would recommend them. More

Excellent Buying Experience I purchased a Kia Soul after losing my car to the floods. Cowboy Kia including Scott, Jim, and James were very friendly and over the top helpful. Th I purchased a Kia Soul after losing my car to the floods. Cowboy Kia including Scott, Jim, and James were very friendly and over the top helpful. They were very helpful, patient and very thorough. From the test drive to the actual finance details they have earned a customer for life and I would recommend them to all my friends. The crew at Cowboy Kia went above and beyond all my expectations; they even changed a flat on my daughter’s truck in the pouring rain without any hesitation. Thank you Cowboy Kia for making this a wonderful car buying experience More

Extremely helpful! My husband and I were looking for a car for our son after an unfortunate accident. Alex Rivera and Israel Del Cid were amazing. They even drove my son My husband and I were looking for a car for our son after an unfortunate accident. Alex Rivera and Israel Del Cid were amazing. They even drove my son's wrecked car to cowboy kia and let us trade it in! I could not believe how helpful they were in meeting our needs. They actually took the time to get to know us and really cater our purchasing experience to our son's current circumstances. Thank you Cowboy Kia! More

Great car buying experience! We just purchased a Kia Soul from Cowboy Kia, and the folks over there have earned customers for life! From the test drive to the finance details and We just purchased a Kia Soul from Cowboy Kia, and the folks over there have earned customers for life! From the test drive to the finance details and everything in between, the crew at Cowboy Kia went above and beyond. We will definitely return and won't hesitate to send friends and family! More

Cowboy KIA Is the Best Car lot ever. IF YOU ARE LOOKING FOR A BRAND NEW CAR COWBOY KIA IS THE BEST PLACE. JIM HOLSEN AND VERONICA HEWITT IS THE GRETEST SELLS PEOPLE TO GO TO. THEY WILL G IF YOU ARE LOOKING FOR A BRAND NEW CAR COWBOY KIA IS THE BEST PLACE. JIM HOLSEN AND VERONICA HEWITT IS THE GRETEST SELLS PEOPLE TO GO TO. THEY WILL GET U THE BEST DEAL THERE IS. PLUS THEY WILL GO ABOVE AND BEYOND TO GET U APPROVED. THANK YOU JIM AND VERONICA HEWITT. FOR ALL THAT U DID TO HELP ME GET MY FIRST BRAND NEW CAR. YOU ARE THE GREATES EVER. More