Cowboy Chrysler Dodge Jeep Ram - Service Center

Vehicle recall repair The dealership made it easy to schedule my appointment and every employee I spoke with was very professional. When I arrived, I was met promptly and The dealership made it easy to schedule my appointment and every employee I spoke with was very professional. When I arrived, I was met promptly and the service began almost immediately. They were all great. More

Check engine light. I called with a concern about my check engine light. Got in on a Saturday appointment and left my car so they could run the codes. A small problem was I called with a concern about my check engine light. Got in on a Saturday appointment and left my car so they could run the codes. A small problem was detected and fixed. On pickup problem explained fully and escorted to my vehicle. More

Excellent Cowboy Dodge was very helpful and friendly when I was recently stranded with a broken water pump. I was assisted with arranging a tow and kept updated Cowboy Dodge was very helpful and friendly when I was recently stranded with a broken water pump. I was assisted with arranging a tow and kept updated by text messages. Repairs were made quickly and I was on my way the next day. I spent the extra time with my grandchildren in Cheyenne. I was offered a ride to the dealership to retrieve my truck. My son in law was going that way and dropped me off. Within a few minutes I was on my way. I guess my point is that the whole experience was quite painless. Thank you Cowboy Dodge. More

DEF System They fixed a loose parking censor and could find nothing wrong with the def system. It took 3 hours so I utilized the shuttle service. The driver is They fixed a loose parking censor and could find nothing wrong with the def system. It took 3 hours so I utilized the shuttle service. The driver is very friendly and prompt More

Excellent They were prompt with service a very pleasant. Also offered a ride and pick up for my truck repair. Richard had my truck in quick They were prompt with service a very pleasant. Also offered a ride and pick up for my truck repair. Richard had my truck in quick More

Good. Smaller dealership and most employees are friendly. Cecil, whom works in service, is by far the nicest, friendliest, and most helpful service desk per Smaller dealership and most employees are friendly. Cecil, whom works in service, is by far the nicest, friendliest, and most helpful service desk person I have encountered. He will try to accommodate the customer to the very best of his ability. My day is always better when he is at the dealership. He also gets things done right and in a timely manner. He takes great care of the customers! I just hope that the dealership takes great care of him. I rated the price as one because I have never paid for service as it has all been recall work. The one star on price is due to the high number of recalls and me having to sit around on a Saturday Morning about every other month to correct a recall. I say most employees are friendly because not all the employees are friendly. I have had two sales guys, during my first and second visits to the dealership, (which is the "set a precedence" visits), and they were both very rude. The one guy gave me and my vehicle very unfriendly glares and acted stuck up. The other guy talked to me in a disrespectful way, it was like if I wasn't going to buy a brand new vehicle from the lot he just wanted nothing to do with me and had no further intention on helping me. Cecil and a few others from service are the people that keep me coming back to the dealership. More

Amazing service I have always had an amazing experience with cowboy dodge. This visit was no different, I had a very big problem that the dealership in Laramie was un I have always had an amazing experience with cowboy dodge. This visit was no different, I had a very big problem that the dealership in Laramie was unwilling to submit to warranty. I fought with both snowy range dodge and Chrysler directly for about two weeks. Neither were willing to solve the issue. When I contacted Cowboy dodge they were extremely friendly and understanding. They made an appointment for my truck to get looked at and arranged a rental at no cost to me. After about a week my truck was fixed and I was out the door with everything covered under warranty. The only cost to myself was the oil change I asked them to do and the fuel in the rental. More

Terrible experience I was told since this place had new ownership to give them a chance...worst mistake ever!! Couldn’t get to my Jeep right away so I was without a vehic I was told since this place had new ownership to give them a chance...worst mistake ever!! Couldn’t get to my Jeep right away so I was without a vehicle for awhile. Then was told if warranty didn’t cover the problem I would have to pay 135 for them just to look at it. Of course it wasn’t covered so I had to pay 160 for some reason when picking it up. Then was told it would be 3000 to fix it. My fiancé brought it home and ended up fixing it in 2 hours and cost 14.00 in parts. I will NEVER recommend this place to anyone!!! More

Transmission problem and window wind Easy to make the appointment, appointment reminder via text, welcomed every step of the way, took me to a restaurant for breakfast while they worked, Easy to make the appointment, appointment reminder via text, welcomed every step of the way, took me to a restaurant for breakfast while they worked, called me when they were done, and the bill covered by the warranty! I was so glad! More

2015 Dodge 3500 I ran into issues with my truck not starting after we had a cold front come in. Richard from Cowboy Dodge, helped me arrange tow truck services and k I ran into issues with my truck not starting after we had a cold front come in. Richard from Cowboy Dodge, helped me arrange tow truck services and kept in contact with me through out the day. Big Al's tow truck services (Dwayne) showed up within the hour and it ended up that one of the batteries on my truck was dead (I didn't know that both batteries had to be jumped to get it running :) ) Truck was started and brought in for service at around noon. They installed 1 new battery, 2 new wiper blades, resolved all the recall notice issues. Cost was a bit expensive $418 for 1 new battery and 2 new wiper blades even though I have the extended bumper to bumper services. The question, "Would you recommend this service center", for cost I would say no but if you need to get work done and can't get reliable service at a lower cost, yes. More