Cowboy Chrysler Dodge Jeep Ram - Service Center

Never Corrected Warranty Work- Wasted My Time Asked fir simple warranty work to be done. Picked up vehicle. Issues remain. Left phone message for a call back, two weeks later, still no call. Not Asked fir simple warranty work to be done. Picked up vehicle. Issues remain. Left phone message for a call back, two weeks later, still no call. Not recommended dealership. More

Basic service and recall Dropped off my car to get oil change and recall work done. Richard Ortega took care of me quickly and went to the waiting room to wait for a shuttle Dropped off my car to get oil change and recall work done. Richard Ortega took care of me quickly and went to the waiting room to wait for a shuttle ride. Rose is fantastic! She is engaging and caring to the people in the van. Richard called at 11:00 to let me know that my truck was ready to go!! Great experience all the way around! More

Great Thanks to Cecil and the team for another great experience at Cowboy Dodge. Cecil is always a pleasure to work with. See you next time! Thanks to Cecil and the team for another great experience at Cowboy Dodge. Cecil is always a pleasure to work with. See you next time! More

Great job service department team Great service in and out no problems, great customer service, this is not the only time I’ve been in, several Tim’s before and will keep coming back Great service in and out no problems, great customer service, this is not the only time I’ve been in, several Tim’s before and will keep coming back More

Efficient and business like While this review is for an oil change, which was carried out perfectly well, I’d like to also mention my previous experience. When my vehicle needed While this review is for an oil change, which was carried out perfectly well, I’d like to also mention my previous experience. When my vehicle needed a new transmission under warranty last fall, and there were ZERO rental or loaner cars available in all of Cheyenne due to a bad hail storm days earlier, they managed to eventually get me into a loaner with minimal disruption to my life. I appreciated that and would definitely recommend them. More

Transmission computer update and learning parameter reset Service writer, Richard, made my appointment right away. He told me exactly what to expect, est the cost and what the basic procedure was. I would tak Service writer, Richard, made my appointment right away. He told me exactly what to expect, est the cost and what the basic procedure was. I would take my vehicle into Cowboy again. The service department seems to have undergone improvement since the sale of Cowboy Dodge and it is appreciated. More

Door foam replacement I had a problem will air whistling through the doors like the window was cracked open. Being a 2017 vehicle, I was taken by surprise that they would b I had a problem will air whistling through the doors like the window was cracked open. Being a 2017 vehicle, I was taken by surprise that they would be bad in the year that I had it! Regardless, Cecil ordered the parts, and called me to have them installed. That fixed the problem! More

Sub par service My 2018 jeep is on its 3rd appt for the same problem , check engine light we will see if it gets fixed the 3rd time round My 2018 jeep is on its 3rd appt for the same problem , check engine light we will see if it gets fixed the 3rd time round More

They took fine care of me I showed up for my appointment, my husband and I went home, my car was done when they said it was going to be, everything was perfect. I showed up for my appointment, my husband and I went home, my car was done when they said it was going to be, everything was perfect. More

Service Took our truck in for transmission downshifting problems mark the service manager was great got it right in and was fix with in a hour and was very co Took our truck in for transmission downshifting problems mark the service manager was great got it right in and was fix with in a hour and was very concerned that it’s fixed and asked to let him know if anything else is needed More