Cowboy Chrysler Dodge Jeep Ram - Service Center

Friendly Service Friendly service This survey shouldn’t require a paragraph to submit. Horrible to have to enter 25 words to submit. This makes to customer grumpy af Friendly service This survey shouldn’t require a paragraph to submit. Horrible to have to enter 25 words to submit. This makes to customer grumpy after receiving great service and trying to just say Awesome More

Fast, friendly and efficient My first experience with Service Center and it was a good one. Everything I needed done was completed and I have no concerns returning when needed in My first experience with Service Center and it was a good one. Everything I needed done was completed and I have no concerns returning when needed in the future. Thank you. More

Oil change I took our Jeep in for its first oil change. The gentleman that checked me in and out was polite. Quick service and comfortable place to wait. I took our Jeep in for its first oil change. The gentleman that checked me in and out was polite. Quick service and comfortable place to wait. More

Diesel jeep repairs I had my Jeep Grand Cherokee in for a repair. The service advisor, Cecil, was great to deal with and kept me up to date with the status of repairs and I had my Jeep Grand Cherokee in for a repair. The service advisor, Cecil, was great to deal with and kept me up to date with the status of repairs and parts. More

Air conditioner repair air conditioner was fixed and recalls were done as expected and on time. Took a few weeks to get an appt but the day of service went smoothly. air conditioner was fixed and recalls were done as expected and on time. Took a few weeks to get an appt but the day of service went smoothly. More

Change oil but no cleaning I have been to several dealerships and have used their service center. This one was just ok. They did the oil change and the tire rotation but they di I have been to several dealerships and have used their service center. This one was just ok. They did the oil change and the tire rotation but they didn't vacuum or clean the vehicle at all. Every other dealership I have been to vacuumed and cleaned my vehicle when I take it for a service appointment. More

Customer service leaves much to be desired. I had my truck broken into while it was there for repairs. I was out about $800 in tools and other work related stuff. My dome light was ripped ou I had my truck broken into while it was there for repairs. I was out about $800 in tools and other work related stuff. My dome light was ripped out while the thief looked for drugs. I called cowboy dodge and how did they take care of their customer? Told me they were not responsible. The first man on the phone seemed to not care at all about my situation. We finally agreed they would fix my dome light. Fix, not completely replace. The next service I had the truck in for, I reminded them of the agreement. They were hesitant at first, but seemed to give in. They had several days of advance notice to my being there and my expectations. When I picked up my truck, they asked for a 9 or a 10 on the survey I would receive... Then I saw my truck, with the dome light still dangling for the ceiling. I mentioned it to them BEFORE they brought me the truck. They still gave it back to me without doing the repair. I couldn’t imagine why I would be unhappy with cowboy dodge. ( the last statement was to be read as infuriated sarcasm.) More

Great Service As I waited in the lounge. I was offered a water. I also was informed that I could change the channel. My wait was fast. I was told what my upcoming n As I waited in the lounge. I was offered a water. I also was informed that I could change the channel. My wait was fast. I was told what my upcoming needs will be. Check out was smooth. All around great experience! More

Great services! I was assisted in the Cheyenne dealership by a gentleman named Andrew Johnson. He was very helpful and respectful. He answered all my questions and ev I was assisted in the Cheyenne dealership by a gentleman named Andrew Johnson. He was very helpful and respectful. He answered all my questions and even assured my wife I was making the right decisions! Definitely recommend !! More

Service The people were nice and everything was done on time. Very expensive on everything needing done. I ended up getting spark plugs replaced and it was ov The people were nice and everything was done on time. Very expensive on everything needing done. I ended up getting spark plugs replaced and it was over 300 dollars. My car still needs some work More