Cowboy Chrysler Dodge Jeep Ram - Service Center

Horrible customer service and lack of technician ability. Went in for a simple oil change and to figure out why my suspension was making a clunking sound. The truck was with the dealership all day only to re Went in for a simple oil change and to figure out why my suspension was making a clunking sound. The truck was with the dealership all day only to receive a call at 3:00 pm to be told the technician could not replicate the sound. When checking the vehicle in, I passed on to the service greeter that he would need to call the previous dealership that I used to know exactly what needed tightened. I gave the greeter the phone number and the service manager’s name, he failed to follow through or to reflect on the notes that I gave him on checkin to handle the issue. I had to go in and take a test ride with a different greater and within 30 feet the truck made the clunking sound. In addition, when I entered the vehicle, everything had been adjusted as if they were joy riding in my truck all day. Since it was evening, I did not see until the next day with more light that apparently they also used my sun visors but didn’t clean the grease from their hands before doing so. Did I mention, this dealership is the first in over 15 years that does not offer courtesy vehicles for bigger jobs/warranty work. I will not use this dealership ever again unless I absolutely have to. I will drive as far as needed to use other Ram dealerships not partnered with Cowboy for any future warranty work. As for simple things like an oil change... find a reputable small time garage that will offer quality service. Throughout the entire experience, Brian a technician was the only one that showed true customer service and seemed knowledgeable about his job, too bad he wasn’t the man working on my vehicle. More

Unhappy with my last appointment I came in for warranty work, resealing the oil pan, has been leaking. There was too much confusion on my appt, and I was charged for an oil change - w I came in for warranty work, resealing the oil pan, has been leaking. There was too much confusion on my appt, and I was charged for an oil change - which had to be drained for the oil pan reseal. I wasn’t happy with how I was treated this visit. I’m honestly unsure if I’ll continue my visit here. I had been happy, up until this visit. More

Always a pleasant visit Always an easy and pleasant visit. Very friendly and helpful and fast. Makes it easy for me. Thank you for always taking care of me Trisha Always an easy and pleasant visit. Very friendly and helpful and fast. Makes it easy for me. Thank you for always taking care of me Trisha More

Oil change and recall work Fast service, got my vehicle oil changed and a tailgate latch recall work done within 45 min. Pulled right up to the service door and service center Fast service, got my vehicle oil changed and a tailgate latch recall work done within 45 min. Pulled right up to the service door and service center employee came right out and got the paperwork done. Would recommend to anyone. I’ll definitely be back again. More

Great service department Got my oil changed on my Cummins with no appointment, and they got it done very quick and professionally. Very helpful crew and answer all questions. Got my oil changed on my Cummins with no appointment, and they got it done very quick and professionally. Very helpful crew and answer all questions. More

Quick Service Took my truck in for oil, fuel filter change and 2 recalls. Service was prompt and professionally done. Waiting area was clean. Free coffee was appre Took my truck in for oil, fuel filter change and 2 recalls. Service was prompt and professionally done. Waiting area was clean. Free coffee was appreciated. Thank You More

Quick and thorough service Took my truck in to have two recalls taken care of. I decided to wait in the waiting room and 90 minutes later it was done. I've been to Cowboy Dodge Took my truck in to have two recalls taken care of. I decided to wait in the waiting room and 90 minutes later it was done. I've been to Cowboy Dodge a few times for service on my truck and they have always been quick and thorough. Working with the staff in the services department has been excellent as well. I appreciate the manner in which they provide customer service, outstanding. More

Needed a diagnosis on a few things broken in and on my car I needed a few items looked at to see if they needed replaced or why they weren’t working correctly. And they did just that and FAST!! Great custome I needed a few items looked at to see if they needed replaced or why they weren’t working correctly. And they did just that and FAST!! Great customer service. When I had an issue with billing, they gladly looked back into it to make sure no mistakes were made. More

Good work helpful fast I appreciated the fast service on such short notice. They got my truck in fast and had it back to me by the end of the day. They were friendly I appreciated the fast service on such short notice. They got my truck in fast and had it back to me by the end of the day. They were friendly More

Top notch team - small town service I am from out of town and this team took care of me like I was family . You will need to make an appointment. However, the team is ready when you arri I am from out of town and this team took care of me like I was family . You will need to make an appointment. However, the team is ready when you arrive . A great service department team . More